MiniLabsters Avaliações 265

Great customer service! This company really goes out of their way to make things right for their customers. It was a great experience working with them on my order. Kudos!!

Customer service is top notch! Not only fast responding but also courteous and caring. I 10 out of 10 recommend MiniLabsters.

The miniscope I ordered came fairly quickly, I had an issue with a spot on the lens but the folks at minilabsters were very quick to respond and the issue was resolved. Very easy to work with! Thanks!

Excellent products and excellent customer service 👍

I ordered 4 microscopes in November, and the initial shipment was "delivered" to the wrong address. Allegedly multiple attempts were made, despite us being home when these supposed attempts were made. I made a complaint, our address was verified and the company graciously re-shipped our order. I watched the tracking information carefully, and I made sure someone was home during the window of delivery. I was home all day on the day they stated they "attempted" delivery, yet no one arrived.

***edited***

I contacted the company to make a complaint about the second delivery issue, and they offered me a full refund which I very much appreciated. I don't understand how the same issue with attempted delivery (despite being home) occurred twice, but at the end of the day the company processed my refund without any issues. I am really disappointed in the shipping process, and that we didn't receive our microscopes but such is life

I ordered too many mini microscopes and emailed Francis. She emailed back the next day and canceled the extra order. Friendly, understanding, and speedy customer service! I can wait for the product to arrive.

There was some confusion about when the miniscope was coming, and Marc addressed this immediately and courteously.

In November I ordered a Mini Microscope and Accessory Kit to be sent to my granddaughter in New Zealand. We were notified that the package was delivered but unfortunately my daughter never received it. When I followed up with MiniLabsters, they said the parcel was not delivered and was returned by the delivery service.
My emails were responded to very quickly and another Microscope was sent out on December 5th to the same NZ address. This parcel arrived safely and in good condition today so all has been resolved.
I really appreciate the prompt attention MiniLabsters gave my situation. My emails were answered quickly and always with offers to help to correct the mistake. I would certainly recommend this company to friends.
Thank you.

I emailed MiniLabsters after I made a purchase requesting assistance, as I forgot to use a 15% coupon. I received a very swift response stating they applied that coupon and credit me the difference.
I appreciated the quick assistance as well as their understanding with saving me a few dollars.
Thank you MiniLabsters AND Francis!!

I contacted customer service, someone got back to me right away, they were very kind and exceptionally accommodating. Thank you so much!

A slight confusion over delivery. The tracker said it had been delivered when in fact it hadn't been. Customer support was very responsive and assured me it would arrive. It arrived the next day.

Such great customer service! Helped me with my order when I accidentally ordered the wrong amount. Quick to reply when I sent an email and fixed my mistake immediately!

Great experience, my order arrived with some missing items. I emailed them and I received a response the same day. Very polite and prompt.

Fast a accurate answers on my questions and immidiate change of my request for another shipping adresse. Very polite attitude.

PayPal used wrong address for my order, emailed after the item had already been delivered to wrong address and they were quick to send me out a new item to correct address. Customer service was amazing and prompt. Have yet to use the microscope as it’s a gift for my nephew but the customer service was great !

I have not received my order yet, but I needed to make an address change after I placed my order and this company has bent over backwards to help accommodate me! They are quick to answer and very polite!

Absolutely fabulous customer service. Won’t hesitate to order from MiniLabsters in future.

Contacted me right away after I sent email about use of a different address. Was great

This company offers wonderful customer service and when needed, you can actually talk to a real person.
I accidentally ordered to the wrong item and Francis immediately took care of my order for me. Such kindness and attention to customers is a rarity in today's world.