Well I had high hopes for their new non-stick pan technology. Especially so as I closely examined my worn-out teflon and other coatings on my current pans. The scratched and scarred finishes have me... Ver mais
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Veja o que dizem as avaliações
I absolutely love the cookware! the ONLY reason I didn't give 5 stars as I am still waiting for the lid to my large frying pan ordered back on March 3rd (almost a month and a half ago). My experience... Ver mais
I've ordered several items from Misen before and when these utensils were put on sale, I bought several, some for myself and some for gifts. Items arrived quickly and were of the great quality I've c... Ver mais
I don’t normally write reviews, but Misen’s customer service is outstanding. I had a question, not even an issue, and they answered my question AND refunded the charge I was asking about. Their respon... Ver mais
Detalhes da empresa
Escrito pela empresa
The right tool makes any job easier. That’s especially true in the kitchen. The problem is, people have to choose between cheap, low-quality kitchen tools and overpriced “premium” brands. Neither of these seemed like a good option, so we decided to make something better.
Informações de contato
760 Newhall Drive, 95110, San Jose, Estados Unidos
- hello@misen.com
- misen.com
Respondeu a 45% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality and Service
From my first order of Misen products to my most recent ones, the products and services have exceeded my hopes and expectations—excellent quality provided by a company that puts the customer first.
Great service, and even better products
Misen's customer service was fantastic, and their products (the carbon nonstick frying pans) exceeded even my wildest expectations. I'll be a customer for life.
I lucked out and got a super deal on…
I lucked out and got a super deal on the 5qt Dutch oven and couldn’t be happier, it was shipped securely and quickly. It arrived in perfect shape and it works great and cleans up even better
Excellent product at affordable prices
I never heard of this company before, but their carbon steel pans were recommended by some on Reddit. We wanted some safe non-stick pans, and found the Carbon Nonstick on kickstarter. They are easily the best, safest, and most durable non-stick cookware available. Misen's instructions are also very specific and the company seems very responsive. Although we haven't needed customer service, I'm confident they're as great as the Carbon Nonstick pans. At the price point, it's unbeatable.
Misen is a great company
Misen is a great company with wonderful products. The ease of using their services is a refreshing change over other sites.
Misen: Trusted products in my kitchen
Misen has been a trusted company for the past 8 years, starting with my 8" Chef Knife Kickstarter pledge in 2017. I have pledged on 3 different products from Misen, and received clear updates, acknowledgments and in the end the product I was hoping for. Each time my expectations were exceeded. In fact, I went back to Misen and ordered the complete knife, non-stick pan and recently, carbon steel non-stick pan set based on being thrilled with my pledged unit. I look forward to their next innovative offer and will be an early pledge. I highly recommend Misen products.
I gave this shopping experience the highest rating.
I gave this shopping experience the highest rating because the Misen website is well put together, easy to navigate and I know from experience that Misen makes top quality products. Additionally the photos on the website are beautiful, helpful and the checkout was fast and easy. Lastly, after placing my order I was kept informed of my order's progress and shipping status.
These Pans are amazing!!
Saw the new pans from Misen on Kickstarter as looking to replace pans that were non stick and flaking. Amazing campaign that well exceeded the goal. Received them and wow, amazing Pans! They are the best I have ever felt in my hand and they truly are non-stick out of the box with no coating. Check out YouTube videos for this great cookware!!
Another flawless Misen project
Misen did a great job with the Kickstarter video on their new Carbon Nonstick pans. I did not hesitate and got all three sizes at the Early Bird rate. I had already bought a knife and a carbon steel pan through Misen Kickstarters, so I knew of Misen's honesty and quality.
They provided updates along the way of pan production and delivered the pans when promised. Beautiful, safe, packaging with free shipping.
Everything they said in the Kickstarter video is true. You can use metal utensils, dish soap, acid, leave the pans soaking, they are lighter than their regular carbon steel pans, have great heat distribution, and become even more non-stick over time.
I only wish I had thought to order a few more pans at the Early Bird price for gifts.
BEST cookware ever
Better than I hoped. It lived up to the hype. All carbon steel (so works with all heating sources) and safe for use with any utensils and truly non stick. I was amazed how well it performed for the 1st two uses. First use was making Chinese stir fry. Nothing sticks, not even thick sauces. Clean with a paper towel. Next time was Hamburger Helper lasagna. Nothing sticks and even heating. Ready to start something a little more gourmet now that I'm sure about the pan's performance.
Great Job Misen!
The Carbon Non-Stick 10" skillet more than lived up to its expectations! Very leery to see something like this on the Web because of all the "scams" out there so I only bought 1 size...Wishing I bought all 3. Delivered when promised as well!
where you at?
they let me know where the product was and when I would receive it. you make a great products. I have enjoyed using them.
That pan works just as promised
That pan works just as promised. Used it several times already, and everything just slid out. No sticking. My only issue with this pan is that it does not have a matching lid. In all of my lids collection I could not find a lid to match. Misen, please make a lid to match!
Great experience
Great experience - good communication, delivered when promised. All good.
Misen was very easy to work with
Misen was very easy to work with. Orders arrived well packed and on time. I ordered three pans and they are wonderful! Easy to clean, keep temperature at medium, a good weight, comfortable to hold. Enjoyable to cook with them. I use one of the pans twice a day everyday. Nice ourchases.
Misen is one of the best companies to…
Misen is one of the best companies to work with. Order process is easy. The product is shipped quickly. It is packaged well to protect it and should you have an issue, they are immediate to respond and make it right. I've bought many different items from them and have never been disappointed
Great products
Great products, excellent quality! They have the absolute BEST customer service!! We are customers for life!!
I keep coming back for more!
I have bought many things from Misen over the last four or five years (three types of frying pans, pots, kitchen utensils, and knives), and the service and level of communication has always been great. When one of my pans was a "spinner" it was replaced immediately. Same for a spoon that broke too soon. The people I've dealt with have really seemed to enjoy what they do and do their best to keep the customer satisfied.

Resposta de Misen
deceptive practices
Misen knives are decent, but the company is dishonest. I bought my knives, and willingly paid what I did, because they offered free lifetime sharpening. They randomly decided to stop offering this service but didn't offer to grandfather in the customers who'd bought the knives under this condition. As far as I'm concerned, they are unreliable and don't mind lying to their customers. I will never buy from them again.

Resposta de Misen
Impressive products and customer service!
While I've shopped from Misen before and had fine experiences, this time they went above and beyond when there was an issue with my package delivery. I sent the initial message and within 2 days they confirmed that a new product was on the way without making me jump through any hoops. I'll gladly recommend them to my friends and family knowing they have awesome products and customer service.

Resposta de Misen
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