Misen Avaliações 17.425

I ordered the 7QT red Dutch oven through a kickstarter campaign now about 5,5 years ago. Now, I already have an iron cast oven with my AGA six-four, but yet, putting stews in my Misen, and then making them slowly simmer to perfection in my Aga... 2x iron cast heaven... pfioew... :D

But a few days ago, my VERY much loved Dutch oven suddenly made a loud pop when I put it on my gas pit, even before adding any oil or butter. The inside enamel just popped a piece out almost the size of a 2€ piece.
I contacted the Misen customer support, and within half an hour (!!), they acknowledged the problem as falling under the lifetime warranty, and sent me a new pot.
NEVER had a customer service treating me so fast and courteous.
This means a LOT to me, since this was by far my all time favorite kitchen tool.
And I live in Belgium, so this is mostly Le Creuset country,
but believe me, Misen beats the shit out of them !!! ;)

Can't wait for my new pot to arrive !

HIGHLY recommended !!!

Misen has an extremely user friendly website! The shopping experience is so easy. Plus, the products are awesome!

I first backed Misen on Kickstarter about 6 years ago, and the set has been in constant use ever since. I bake sourdough at least once or twice every week, so this is cookware that has truly been put through its paces — and it has held up beautifully all these years.

Recently, the silicone lid finally developed a tear and eventually ripped. I reached out to their customer service to ask if I could purchase a replacement lid. After a few emails to clarify the issue and providing proof of my original purchase (from 6 years ago!), I was fully expecting to just buy the lid.

Instead, they went above and beyond and replaced the entire set, since the lid wasn’t sold separately.

That level of service is incredibly rare.

The product quality is excellent, durable enough for years of heavy weekly use, and the customer support is even more impressive. Misen has absolutely earned my loyalty.

Renn provided outstanding support—quick, friendly, and truly helpful. Misen delivers great products and service across the board. Highly recommend.

I was originally frustrated that eggs were sticking in this skillet. I had given this 2 of 5 stars. Then I received a couple of emails from them offering suggestions and help troubleshooting my cooking issues. We collaborated and identified the root cause and it is no longer an issue. It wasn't the pan but had to do with the process I was using. I am deeply appreciative that they reached to me. This is the type of personalized customer support that is sadly lacking today. Thanks to Misen for caring about their customers and their products.

We've had our misen frying pans for over 3 months now and we've done everything we can to "season" them and they still stick like crazy. Spent $346 and very disappointed. Have to have food floating in grease to get a semblance of "non stick'. I usually don't write negative reviews but I'm doing this to save other unsuspecting consumers from making the same mistake. Bought 1 Hexclad pan and wow! It is truly non-stick. Sorry Misen.

I need to write this so other customers don't waste money. I purchased the Carbon Nonstick™ Frying Pan - 8+10+12 INCH set in Oct 2025. By Jan 2025, the non-stick coating was completely non-functional and in most areas had come off. This is despite light home cooking with oil, and never washing with a dish washer. (I wish I could include pictures, but it doesn't appear that I can attach any). Apparently their warranty for their "forever pan" doesn't apply to the cooking surface at all, and they would not offer to replace the items or refund the purchase after only 4 months. I'm super disappointed. Please, please don't waste your money. Especially when the company clearly doesn't care to make things right when you have a bad experience.

ANSWER
If you read my review, you can see that I followed the Misen instructions on the website and the videos. The improvement of performance is not happening at all, if anything it's getting worse. I already sent pictures to your customer service and got a basic copy paste email back which clearly showed that the person didn't bother to actually read my eMail.

ORIGINAL
I bought Misen pans on Kickstarter twice. The first one around 2020, sounded great but the coating had blisters after about two weeks. The second time was just recently their new model, as I fell for the marketing. One pan started to warp after a week, the other one just completely fell apart after a couple of weeks. Both were exchanged though, so no real complaints up to that point. The new ones lasted a bit longer, as I was waiting for the promise to kick in, that they would beomce more non stick over time. That didn't happen. After several month of seasoning them daily and following the instructions (preheat on low-medium), trying to make something simple like chicken breasts turns out to be a desaster. The other pan starts to smell like an old rusty engine.
When asking customer service about his they told me to season the pan and preheat it, clearly showing they didn't bother to read my eMail, in which I already wrote that I've been doing that every time.
Because of the exchange (and too much trust and patience) my purchase is now outside of the 60 day warranty window. I'd love to include pictures in this review but it's not possible, so I'll just say: Do not buy these.

They went above and beyond honoring my lifetime warranty and already have my replacement scheduled within 24 hours of chatting. Customer service are amazing and reply within minutes. High quality products at great value with lifetime warranty. Proud to be a customer!

Reached out to customer service about an issue that may have fallen through the cracks. They replied and handled the situation promptly and did the honorable thing. The issue was not one of epic proportions but they went about it swiftly and with legit integrity. Things like this make supporting up and coming companies easy.

Excellent products and amazing customer service!

I have purchased knives, their carbon steel frying pans and their latest, carbon non-stick frying pan, as well as various utensils. These are very high quality items and their shipping is very quick. This is an excellent company with well made, high quality items. I highly recommend Misen.

These are the best and sharpest knives I’ve had. I have the 8 inch chefs knife, and the set of minis. All wonderful. And the warranty is great too. I purchased 4 knives as a gift for a family member as well.

I first purchased my Misen Dutch oven in 2021 as a kickstarter. I had to submit a warranty claim for chips on the enamel of my Dutch oven's handles, and I must say, this has been the easiest, hassle-less warranty process I have ever encountered! Emails were responded to within minutes. I couldn't be happier that I chose to invest in Misen, for my Dutch oven, skillet, and 2 kitchen knives. I couldn't be happier knowing the company 100% backs up their products. Its rare to find such excellent customer service. I'd give their customer service 6 stars if I could. Thank you Misen!!!

Fantastic product. I bought a nitride-treated carbon steel pan from them and was seriously impressed. It arrived surprisingly fast despite shipping halfway across the world, was very well packaged, and showed up in perfect condition. The pan itself is outstanding — no coating, yet it has excellent non-stick performance. Easily one of the best pans I’ve used. Highly recommended.

I’ve since purchased three additional nitride-treated carbon steel pans for my other homes. Shipping was a little slower this time, but they still arrived within about a month and were well protected and in great condition. The consistent quality makes them an easy repeat purchase.

This was the fastest and best scenario I have had with quality related returns.

Excellent lifetime warranty as described and easy return/replacement, with a response within minutes of requesting-Amazing!!!

A+++ business

Will be buying more knives from this company.

Exceptional customer service and exceptional products, high quality and beautifully crafted.

Knives I purchased a few years ago came with lifetime sharpening and Misen is no longer honoring this. The sharpening was part of my justification in purchasing the knife so this feels like bait and switch/false advertising.

Now they only offer the service at $14 per knife with a minimum of 5 knives. Absolutely ridiculous and can't recommend purchasing anything from a company that conducts themselves this way.

Misen's AI-based warranty review process started out poorly. However, once it forwarded me to a human, things changed for the better. The humans at Misen offered an efficient and service-driven approach to resolving the issue.

Excellent customer service with my questions and worries about cookware I'd purchased a long time ago! Love their carbon nonstick and Dutch ovens.