Habe einige Brillen bei Mister Spex in den letzten Jahren gekauft und hatte bisher nie Problem! Die Brillen waren immer in guter Qualität und der Partner Optiker in der Nähe ist auch super ! Ich kann... Ver mais
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Veja o que dizem as avaliações
I purchase all my spex from this company. Great range, online try-before-you-buy or try at home are great tools. Recently made an error in lens specification but they changed them with no quibble desp... Ver mais
Defekte Sonnenbrille Safilo: Nach nur 6 KW ist der Bügel meiner 58€ Safilo Sonnenbrille ohne Fremdeinwirkung gebrochen. Gesetzliche Gewährleistung wurde vom Verkäufer im Store Essen unfreundlich a... Ver mais
A empresa respondeu
Good website; clear navigation; very good choice of frames. Glasses received are excellent quality, and with a (surprise!) spare part of lenses. Slight drawback was having to interpret my prescripti... Ver mais
Detalhes da empresa
Sobre Mister Spex
Escrito pela empresa
WHAT DRIVES US
We are establishing a new way of buying glasses that is in keeping with the times. Greater choice and better, transparent prices in an easy, intuitive process. Today’s way to buy eyewear. ______________________________ OUR PROMISE
At Mister Spex, product quality has top priority. In all our processes, from purchasing to dispatch, we therefore pay attention to ensuring due care, accuracy, quality craftsmanship and expert partners. The result is excellent quality at low prices. ______________________________ HIGH QUALITY FRAMES
We purchase original products only and obtain our frames from all the major manufacturers. We also produce our own high quality, attractively priced brand. Our online shop currently offers more than 7,000 models of glasses and sunglasses from more than 70 brand names, including Ray-Ban, Boss Orange, Prada and Tom Ford. We have all frames in stock and they are therefore ready for immediate dispatch. ______________________________ TOP BRAND AND LENS QUALITY
We have all spectacle lenses custom-made for you in Germany. To do so, we work in partnership with world-leading lens manufacturers, including SEIKO Optical, Hoya Lens Deutschland and Essilor. ______________________________ PERSONAL SERVICE AND EXPERT ADVICE
One of our company’s basic principles is to ensure your satisfaction. Our customer service team has qualified opticians and experienced customer advisors to help you with your eyewear purchase, providing support free of charge via our hotline and by e-mail.
We are establishing a new way of buying glasses that is in keeping with the times. Greater choice and better, transparent prices in an easy, intuitive process. Today’s way to buy eyewear. ______________________________ OUR PROMISE
At Mister Spex, product quality has top priority. In all our processes, from purchasing to dispatch, we therefore pay attention to ensuring due care, accuracy, quality craftsmanship and expert partners. The result is excellent quality at low prices. ______________________________ HIGH QUALITY FRAMES
We purchase original products only and obtain our frames from all the major manufacturers. We also produce our own high quality, attractively priced brand. Our online shop currently offers more than 7,000 models of glasses and sunglasses from more than 70 brand names, including Ray-Ban, Boss Orange, Prada and Tom Ford. We have all frames in stock and they are therefore ready for immediate dispatch. ______________________________ TOP BRAND AND LENS QUALITY
We have all spectacle lenses custom-made for you in Germany. To do so, we work in partnership with world-leading lens manufacturers, including SEIKO Optical, Hoya Lens Deutschland and Essilor. ______________________________ PERSONAL SERVICE AND EXPERT ADVICE
One of our company’s basic principles is to ensure your satisfaction. Our customer service team has qualified opticians and experienced customer advisors to help you with your eyewear purchase, providing support free of charge via our hotline and by e-mail.
Informações de contato
Hermann-Blankenstein-Str. 24, D-10249, Berlin, Alemanha
- 0044 (0)800 472 5457
- misterspex.co.uk
3,6
Bom
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very slow delivery
Very slow delivery - estimated at 3-4 days but ended up being 10 days. Don’t order if you need your lenses urgently!
23 de abril de 2025
Resposta da Mister Spex
Hello Simon,
Thank you for your review.
We’re sorry that we weren’t able to convince you with our service and would like to apologize.
Your feedback is very important to us, and we are continuously working to improve.
Best regards,
Your Mister Spex Team
Mister Spex makes it easy…
Mister Spex makes it really easy to reorder contact lens when there've been no changes to your prescription. You can set up when you'd like to get a reminder. This ensures I always receive my new lens' in plenty of time.
22 de abril de 2025
Good price and clear explanations
Good price and clear explanations. Dropped a star as delivery was rather slow and certainly slower than expected.
17 de abril de 2025
Always find mister Spex employees very…
Always find mister Spex employees very helpful.
They also offer contact lenses at reasonable prices
14 de abril de 2025
Delivery takes ages
Tried to save a few pounds by ordering for the first time from this company, lenses fine when they arrived they just took 5 days to be delivered and I ended up having to order more lenses from my usual supplier with next day delivery as I had run out.
9 de abril de 2025
Resposta da Mister Spex
Dear Customer,
thank you for your review.
We sincerely apologize for the inconvenience you experienced. We take your feedback very seriously and continue to work on improving our service.
Kind regards,
Your Mister Spex Team
Beware when using Paypal
I’m not sure if Mister Spex saved my PayPal details or something, which I never consciously authorised, because when I clicked payment by PayPal, it would just complete the payment without asking me to log into PayPal or choose which credit card that I wanted to use. it would just charge a random card that was in my PayPal account that I didn’t want to use for payment. When I tried to cancel the order because it was not using my preferred credit card, it kept saying that the order is being processed and cannot be cancelled (which lasted for the first 20 minutes), so I waited for half an hour and then suddenly in the middle of the night (2pm) they assigned a tracking number making it impossible to just cancel and re-order with a different credit card. Very unimpressed.
11 de abril de 2025
Avaliação não solicitada
Resposta da Mister Spex
Dear Tom,
thank you very much for your feedback.
We’re sorry to hear that your experience with us was not a positive one. Please rest assured that this does not reflect the high standards we set for our service quality.
If you have any questions about our different payment methods, please don’t hesitate to contact our customer service team.
We sincerely apologize for the inconvenience caused.
Kind regards from Berlin,
your Mister Spex Team
They stole my money
They stole my money, and their customer service was rude and discriminatory. DO NOT SHOP HERE. They are a scam!!!
8 de abril de 2025
Avaliação não solicitada
Resposta da Mister Spex
Dear customer,
Thank you for your review.
We would like to assure you that you will receive your refund as soon as we have received and processed your return.
Until then, we ask for your patience.
We apologize for any inconvenience caused and wish you a pleasant weekend.
With kind regards from Berlin,
your Mister Spex Team
Stuck in an AI chat bot loop :(
Stuck in an AI chat bot loop :(
Would you like me to connect you to the service team?
Yes
Would you like me to connect you to the service team?
Yes
and so on...
Purchased some fairly expensive GUESS glasses and the quality is awful they're falling apart after a few months. I know they sell third party but it would be nice to be able to talk to a human about it, if anyone is there?
4 de abril de 2025
Avaliação não solicitada
Resposta da Mister Spex
Dear Emily,
Thank you for your feedback.
We apologise for the inconvenience you experienced with our AI chat bot. We understand your frustration and would like to assist you further. We have emailed you with instructions for your complaint about your GUESS glasses, as they are within the 2-year warranty.
You are also welcome to contact us directly at 0800 472 54 57, Monday to Friday from 7am - 5pm. Our service team will be happy to help you with your concerns.
Thank you for bringing this to our attention, and we look forward to resolving this issue for you.
Kind regards from Berlin,
Your Mister Spex Team
Shipping issues - solved
I am changing my previous review as I have now been able to contact customer service who were kind and helpful.
3 de abril de 2025
Resposta da Mister Spex
Dear Zsofia,
Thank you for your review.
We are very sorry that you have not received your order.
As we could see, you were already in contact with our customer service yesterday and your issue was resolved.
We apologise for the inconvenience caused and wish you a pleasant weekend.
Kind regards from Berlin,
your Mister Spex team.
Sent expires contact lenses
I ordered 3 months supply of daily contact lenses on 21 March 2025. Delivery was quick, however the lenses that arrived has already expired on 1 March 2025.
21 de março de 2025
Resposta da Mister Spex
Dear customer,
Thank you for taking the time to review us here on Trustpilot.
We are very sorry that you received expired contact lenses.
Of course, this should not happen and we regret this very much.
As we could see, our customer service has already replied to your email this morning and informed you about the further process.
We apologise for any inconvenience caused and wish you a good day.
With kind regards from Berlin,
Your Mister Spex Team
Superb Service
Best price I could find for my lenses and very speedy delivery. Would highly recommend.
17 de março de 2025
Good quality specs
Good quality specs. Prescription spot-on. Could have arrived a little quicker. Over all very happy with my purchase.
14 de março de 2025
utilice el servicio de probar las gafas…
utilice el servicio de probar las gafas en casa, las devolvió pidiendo unas con graduación, llevo mas de 2 semanas esperando y nada, encima me han vuelto a cobrar los 400 euros en vez de cobrar los 185 que costaban las gafas, les envide un email y no contestan, mejor ve a la optica mas cercana no compres aqui.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mister Spex
Hola querido cliente,
Gracias por su comentario.
Le pedimos disculpas por el retraso.
Como hemos podido comprobar en su cuenta de cliente, su devolución ha sido confirmada y el pedido de acristalamiento se ha creado al precio correcto.
Le pedimos disculpas por las molestias ocasionadas y le deseamos un buen fin de semana.
Un cordial saludo desde Berlín,
su equipo de Mister Spex
As described
As described. Very pleased with price. It does take a little longer to arrive with this company but that was no problem.
14 de março de 2025
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