MI Supplies - Carhartt UK Dealer Avaliações 

The service provided by MI Supplies was excellent. I purchased a Carhartt jacket from them online and everything from ordering to delivery was great. The price was the best I could find and the coat itself is top quality. I contacted their customer services with a quick question re the delivery of the item and this was answered quickly and efficiently. Will certainly do further business with them in the future. Many thanks.

Still waiting on my Carhartt pants with shipping update only saying it’s now received a label been waiting a week now and it’s still not arrived I hope this is not a drop shipping scam were they order fake goods from DHGate or something because I will be very disappointed ☹️ as I check all my goods against fake report had some horrible company’s in the past do that the reason why you wait is because there ordering from abroad from other companies I hope this is not the case also tracking number is useless it doesn’t work on DHL website just says not found ?

I have bought a pair of safety trainers and a pair of safety boots from them.
Both items on sale and in stock.
First order got cancelled after after 2 days and refunded, second ordered got cancelled after 3 days and refunded.
No explanation given, both items in stock and available for a full price now.
Quite cheeky to have a big sale and then quietly refund everything and rise the prices again

Kit
Order #27728
Ordered Albatros Ultratrail Olive Ctx Mid Safety Boot
Size UK:11
Received wrong Size UK:10.5
Sent multiple emails to customer service. No response.
Sent emails from second email address. Finally received a response from April, "this is due to Eu sizing against uk half sizes".
Asked for expedited delivery of correct size safety boots. They refused. "lead time of at least 7-10 days for a replacement to be sent."

I need these for work immediately.

Now waiting three days since my last email, no response. Two weeks since original order. Do not order from this company there is essentially no customer service.

Products they provide are very high quality. Be patient with delivery times as they source many products from depots in Europe which can take weeks to arrive. Correspondence is also very slow - email only means of customer service communications, and sometimes you have to wait more than a week for a response. Overall, products arrived and returns were processed after several weeks of delays and emails, so patience is rewarded.

Jordan nolan

Ordered a pair of mascot work shorts on the 18th of may I had an email to say the shorts would be dispatched on the 2nd of June and still haven’t had a email saying there are on there way ! Iv emailed 2-3 times and had no response from them yet ? And you can’t even call them up ! Absolutely terrible service !

Placed order then checked the order for delivery date Noticed item was wrong size
ONLY option is to email which i did asking to change to correct size or cancel order .
(Im still waiting on a reply to my email )
They still sent the wrong size item out
returned item and still waiting on a refund
Very poor customer service
Wont be recommending this company
Buyer beware

Placed an order on the 13th may & I have never had a dispatch email, I have tried calling and emailing 3 times with no joy, I have now filed a charge back with my bank.
Mi supplies very poor service avoid ordering from them!

I use MI for my work wear because the prices are really competitive. I don't usually leave reviews, but recently had a manufacturing fault with a pair of boots. MI dealt with the problem quick and professionally. Made up with the customer support. Customer for life.

I had trouble with my delivery due to the delivery company and MI Supplies were incredible from my email explaining the situation to getting a full refund took less than 48hrs. They were incredibly helpful throughout. I will be ordering more products from them just from my experience from them. As well as the recommendations of speedy delivery and there product range is huge and great quality.

Terrible after care, bought a pair of solid gear work boots had them less than 12 months circa £250, they look 10 years old, the fastening laces snap atleast once per month, the fasteners have been coming away to poor stitching for a few weeks now which I have sent 4 emails about to be ignored, these have now completely ripped of.

Placed a small order with this company on 10th March. I’ve just been informed of delivery today and 2 out of the 3 items have sold out. How has it taken 62 days to deliver 3 items that were in stock when I paid the money. Then to tell me the day before delivery 2 items are out of stock. Unacceptable!
Response to your reply on 02/05/2026. You certainly have taken 62 days in this case. I can provide all the relevant details. See for yourself. WEB254989.

I ordered a hoodie and the wrong one arrived. Sent it back and emailed customer services. Within a couple of hours a replacement was on its way and the return postage had been refunded. Absolutely superb customer service.

The excellent service that I received from MI supplies was second to none and quality of clothing to match will definitely be my go to for work wear and leisure clothing they really are a 5star company

I bought a pair of Solidgear boots expecting high quality due to the price. Unfortunately, after only 5 months they failed and started letting water in.

What’s worse is the customer service. I was told the boots are under warranty, but I’ve now been waiting around 2 months for a refund, with constant delays and slow responses.

This is not acceptable for a premium brand. Poor product durability and very disappointing after-sales service. I would not recommend.

everything great

I ordered a pair of work boots from you guys on the 9th April and paid by PayPal , I've heard nothing from you at all since then and the boots still haven't arrived . I've read that other people have had similar problems with you so I presume I'm another unlucky customer who won't be getting the item he purchased from you . Everybody be aware that it seems to be a hit or miss situation with this company as to whether you get your orders or not . An expensive lesson learned for me . Nick Williams , Northants

Bad experience, no delivery and communication is far from satisfactory. Order placed on 01/04, estimated delivery date was 17/04. I’ve had no replies to website chat messages and the only messenger reply said „give us 3-4 days grace period. It’s 24th already, no further replies or delivery. Order status on the website is still at „payment received”. WEB257002

Update 17/05/26: changing to 3 stars as everything was resolved incl partial return/refund.

Still waiting for my order after multiple emails chasing.
This is the second time I’ve ordered and the second time this has happened. I thought the first time was a one off. I don’t know where to go from here….
Terrible terrible service. You have gone against your terms and conditions and the delivery date stated passed weeks ago!

Great products & speedy delivery.

Would recommend using and products fit very well.