MKM Building Supplies Avaliações 

385
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The worst builders merchants in the country. Their prices are astronomical and their customer service is pathetic. I opened an account with them and from the start there were . .problems. The... Ver mais

Avaliado com 1 de um total de 5 estrelas

I am disgusted with you, went there today all closed up, for stock take I have lost money with my business, never using you guys again

Avaliado com 5 de um total de 5 estrelas

I’ve used MKM many times for building supplies and am always so impressed by the service. The staff have always been so helpful, friendly and knowledgeable. The delivery drivers go above and beyond to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’d just like to say a very BIG thank you to everyone at the Burnley store. Especially the guys who delivered the gravel to our house today and my daughter’s house yesterday. Such amazing wonderful an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Ferramentas
  2. Loja "Faça Você Mesmo"

Escrito pela empresa

MKM is the UK’s proper builder’s merchant. We have branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin, Norwich and Llandudno. Founded in 1995 in Hull, and grown to over 140 branches nationwide. Known for our unique model where branches are part-owned by local directors, we supply building materials, timber, plumbing, heating, kitchens, and bathrooms to trade and DIY customers. We pride ourselves on: Customer Focus: Serving both professional tradespeople and DIYers, offering a "people-first" approach and specialised service. Product Range: Extensive stock includes building materials, landscaping, timber, plumbing, heating, and specialized kitchen/bathroom showrooms. Local Expertise: Each branch is managed by local directors, ensuring expert, tailored advice and strong community relationships. Services: We provide free, in-house 3D design services for kitchens and bathrooms, as well as tool hire. Free local delivery: Order in-branch, online (website or app) or over the phone with free local delivery!


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

385 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(385)

98 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great quality kitchen, fabulous value for money

An excellent service was provided from the design of the kitchen right through to its completion. Steve Cook at Ripon was very knowledgeable and always available either on site or on the phone should advice be needed during installation.
A great quality kitchen and fabulous value for money.
Thank you Steve.

19 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Since buying a house near Edinburgh we…

Since buying a house near Edinburgh we have undertaken a lot of renovations and improvements. I had nevet heard of MKM before but have just placed my fourth order in the last 5 months with them today. Every delivery has been made when they said it would, when I have had to go back and speak to them to modify an order because I made the wrong choice (as defined by my wife - or project manager as she now wants to called) the staff in Edinburgh have never failed to be more than helpful. Great customer service.

5 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First rate experience

What a great company, professional , great service, great price. Will use this company from now on for all my purchases. Highly recommended.

4 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid MKM

If I could leave zero stars then I would! This company makes promises it has no intention of keeping with regards to delivery times. They have you literally standing around for hours waiting for materials to arrive and when you enquire you're simply told "Its on its way" Absolutely shocking service and they really don't seem to care. So tradesmen, get your materials elsewhere if you want to actually get on with your job!

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LGV driver Steve - fantastic service

Very happy with the delivery today, 5 bulk bags were delivered, the LGV driver Steve done fantastic job , the road was narrow and with some obstacles, but he was patient, confident and very polite, and done very good job .Also - quick delivery on time, good material thank you MKM

29 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MKM Newbury - Cindy Williams

MKM Newbury - Cindy Williams
We had brilliant customer service from Cindy when looking for a new kitchen. The showroom has a great range of doors & worktop samples to look at.
Cindy came out to measure up & aid with the design. She is very knowledgeable and gave suggestions where needed.
Once we had decided on the product we liked, the communication was excellent, whether verbal or by email, we were well informed throughout the whole process, form purchase to delivery which was very smooth.
We are very pleased with our Symphony kitchen, we wanted a cottage feel, which we have & the units are very well made.
Our aftercare has been brilliant, we would recommend to anyone to contact Cindy if looking for a new kitchen.

31 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wrong order/slow delivery/no delivery notification

My paint order took a week to arrive (from 7 miles away) with no promised notification of delivery day before hand. And then it was the wrong paint so I'm still not able to complete my exterior painting job. I'm waiting to hear how they will resolve this, but I won't be using them again!

21 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These guys are brilliant

These guys are brilliant, friendly, helpful every purchase or order has been seamless. Nothing is a hassle. Consistently good service, supply and delivery. Look no further than MKM.
Personable and genuine folk, happy to help and quality product line

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MKM Peterhead

I have dealt with a number of builders yards in my time, most knowledgeable and helpful.

None have came close to the service I receive at MKM Peterhead.

Gavin is particularly good, giving same day quotes, next day delivery and calling to advise on the rare delay.

The delivery drivers take the time and effort to chat as they unload, remembering conversations past.

The office staff call to advise when to expect delivery.

This branch is a credit to the company and an example to others.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hull was a waste of time

Hull was a waste of time. Really good show room but little else. Spent a few hours their then recieved a quote that said kitchen but it was for bathrooms. Quote with no details as to what the description was so plumber couldnt order as product not known. Called several times no reply no one returned my call.

14 de julho de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Great Initial Experience - But Awful Knowledge of Consumer Rights

A really disappointing experience that had all started off so well. We ordered a high-end bath from MKM, which arrived in just a few days and was delivered by an incredibly friendly driver. The bath turned out to be too narrow to comfortably sit in (and we're only of average size) so we asked for our options on a return.

This is when it all turned sour.

MKM said that since they'd had to specially order the bath in, their supplier would be charging us a 25% restocking fee. Not only had this never been stated in any T&Cs, but MKM also failed to understand that our contract was never with their third party supplier and that we couldn't be forced to agree to their additional terms. Upon making this clear, the restocking fee was magically dropped and so we returned the bath to MKM Chichester. Where we should have then received a refund, MKM refused to issue it until their supplier had collected the bath from the branch - a clear breach of our consumer rights under distance selling regulations. Branch directors Richard and Peter refused to engage in any discussion of this and only issued the refund a week later. Sales manager (also Richard) gave me the standard "I'm just doing my job mate" excuse and that was the end of our experience with MKM.

2 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I Just wanted to thank Richard Fulcher…

I Just wanted to thank Richard Fulcher for a speedy turnaround on my kitchen. He has a professional manner with his quote and hard work. I would highly recommend a visit to MKM Chichester.
Miss Bicknell, Littlehampton

19 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Quality paving

A family member recommended this company for my paving. MKM Chichester assisted me with my order, and the collection was made by our landscape contractors. Very efficient and the paving is great quality would definitely recommend.

1 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I was unsure on what paint and products to purchase from my local MKM, a lady who worked there took her time to explain the products in detail, advise on what I needed and took the time to open some sample paints so I could match them up. The lady always serves customers with a smile and a great attitude, she’s a credit to MKM.

1 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I cannot fault the company

I cannot fault the company, quality of the product or the driver. We had a tricky place to off-load the bags, desperately hoping they could off-load in an awkward place, at the back, at the top of a hill. The company were extremely accommodating, friendly on the phone, the driver exceptional in his help and advice, and (for someone who has never dealt with a building supply company ordering this quantity before) I found the whole experience 100% positive.
I've just got to wheelbarrow 100 loads down the hill now, rather than (as I feared) up hill. Thank you so much. Definitely using you again.

25 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Bought some additional Symphony Kitchen units from MKM Wakefield. They all arrived on time and as per the order. Great service from Jasmin who resolved a couple of nuances we had with some older units. I would say that Jasmin went beyond the service we'd normally expect and we would use MKM Wakefield again without hesitation.

17 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MKM driver/delivery guy!

MKM driver review….
Aaron from Chelmsford site delivered my fence panels and he was outstanding!
A great guy, credit to the Chelmsford branch.

8 de junho de 2024
Avaliação não solicitada

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