So I did have one dilemma I had several tuna recipes on here for the protein smashes and it didn’t actual generate enough of the quantity I needed for tuna at the grocery store. I have to go back to t... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Mob is a brilliant way to organise food for the whole family each week. It’s made food shopping so much easier and means you can budget effectively whilst still fuelling your family with fresh and hea... Ver mais
These guys couldn’t make it more difficult to cancel - I’ve sent an email, Mob. I would encourage nobody to sign up for the free trial, it’s pretty impossible to cancel!
Great subscription with lots of recipes suitable for midweek meals, batch cooking, etc. I find the times are a little overambitious, maybe allow 50% more than the given estimate. Some niggles in... Ver mais
3,4
Bom
392 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Enjoying cooking again!
I had completely lost interest in cooking - living on my own after my husband died. I have always been keen on healthy cooking having been a vegetarian for more than 50 years but also wanted low carb options. I tried a few other menu services but was fed up with the lack of variety for my dietary preferences huge amount of packaging. Not had a bad recipe from Mob yet - full of flavour and plenty to choose from. Would recommend.
23 de março de 2026
Avaliação não solicitada
If I could give zero stars I would
If I could give zero stars I would. I cancelled the free trial and they charged me for a full year. For something I will never use, hence my cancellation. I asked for explanation they threw the classic customer service response. What kind of business are you running? Charge in advance for 12 months when a customer submits a cancellation on the last day of the free trial! Appalling. Spend less in meta advertising and invest more in your services.
20 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
If you cancel your subscription on the last day of your trial period then it's possible that payment processing has already begun, which means that your cancellation won't be able to go through until after your subscription has renewed. This usually takes around 1 day to clear and update.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reply directly to the support thread or contact our team at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Game changing functions for people who love to cook
Absolutely love the app. I have loads I of cookbooks and recipes saved on instagrams / online etc but the mob app is so intelligent and there’s a few really basic but game-changer functions that make all the difference in being user friendly (eg the fact that ingredient quantities are stated at every stage of recipe, the ability to auto-adjust quantity of portions and ingredients, the organisational element of compiling your shopping list for you). Have recommended it to so many people recently and really enjoying every meal so far.
17 de março de 2026
Avaliação não solicitada
Don’t let you cancel and then charge…
Don’t let you cancel and then charge your account for £34.99. I wish I’d read the reviews on this as I’m clearly not the only person who has been scammed by these con artists. Do not waste your time or money, not even for the free trial! Customer service is appalling and won’t refund me, despite me attempting to cancel as I should be entitled to do. When trying to contact them to explain they just refuse and try to quote me their terms and conditions, even though they broke their own terms and conditions (1.) by not emailing me my confirmation. I would NOT recommend this company to anyone.
13 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi Sophie,
Thanks for taking the time to share your feedback. I'm sorry to hear that you're disappointed with your experience.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. Our team applies our published terms consistently across all users to ensure fairness.
We work hard to make our cancellation process as easy as possible - if you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you experienced any technical issues preventing you from cancelling, or if you didn't receive confirmation emails as expected, please reply directly to your existing support thread or email us at help@mob.co.uk and we'll be happy to investigate this further.
Best,
Sam
I used to pay for premium and cancelled…
I used to pay for premium and cancelled it. They have charged me again years later without any comma and haven’t replied to my multiple emails asking for a refund!?
16 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. However, I can confirm that we don't store payment details after a subscription is cancelled, so if a payment has been taken it would be because the subscription was not cancelled successfully previously or was restarted at some point.
Our team responds to all emails we receive, usually within 24 hours. If you haven't received a response from us, please check your spam folder or try reaching out again at help@mob.co.uk and we'll be happy to look into this for you.
Best,
Sam
I have tried to cancel my subscription…
I have tried to cancel my subscription twice yet my emails are being ignored. I didn't want to continue after the 7 day trial and have contacted the company twice by email (this is the only way you can contact them) and nobody has bothered to reply, yet they continue to try to take £34.99 from my bank account.
16 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
Our team works hard to respond to all emails within 24 hours, so if you haven't received a response it's possible that your emails haven't reached us or our replies have ended up in your spam folder. Please check your spam/junk folder for any emails from help@mob.co.uk, and if you still can't find anything, send us a fresh email to help@mob.co.uk and we'll get this sorted for you.
We work hard to make our cancellation process as easy as possible - if you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you signed up through the app, you'll need to cancel through your app subscriptions directly.
Best,
Sam
Wrongfully charged
Very disappointed initially as I was charged for the free trial however after contacting mob they responded quickly and I should receive a refund within 10 working days. Great customer service. Thank you
8 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
Our free trial is only available to new users who have not had a free trial before. This is stated both at checkout and in our terms and conditions. If you start a free trial with us, we let you know that your account will renew to a paid plan at the end of the trial period, unless you cancel before the end of the trial.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Expensive for wht it is
Expensive for wht it is. And they dont even have the videos in the app. TTHAT S THE REASON I JOINED IN THE FIRST PLACE.
15 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've been disappointed with your experience.
The app has thousands of recipes available along with meal planning and shopping list generation features. At the moment we don't have video available on the app, but we're working on introducing this soon.
All the best,
Sam
Awful company charges through the roof
Awful company charges through the roof. Somehow I linked my stripe account and paid £34. I had no idea I had even signed up for a subscription.
Seems money grabbing and the customer service is all AI.
12 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make sure that our subscription pricing and terms are clearly communicated at checkout, and we let all customers know that they are signing up for a subscription service before any payment is taken.
I can assure you that our customer service team are not AI - we have a small team of real people who work hard to respond to all queries as quickly as possible. Our live-chat function uses a chat bot to provide information initially, but you can always speak to a real person if you want to.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
love this app
love this app. it has improved my cooking and I love the feature that you can put in an ingredient and it will come up with the recipes.
13 de março de 2026
Avaliação não solicitada
Don’t subscribe
Signed up for a trial and couldn’t cancel until after I paid for a yearly subscription. I don’t like the recipes either so money wasted.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da mob
Hi Therese,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make our cancellation process as easy as possible. If you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you signed up through the app, you'll need to cancel through your app subscriptions directly.
I believe the team has reached out to you via email to follow up, please do let us know if there's anything else we can help with.
Best,
Sam
It's now 5 days since I wrote to you…
It's now 5 days since I wrote to you and still no reply. You replied to my 1 star trust pilot review by saying how sorry you were and to write in again as you had not replied the first time. Surprise, surprise you have not replied the 2nd time either. You took my subscription after 5 days of a 7 day trial and have refused a refund. This is fraud and I will not let it drop
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da mob
Hi Chris,
Thanks for taking the time to leave another review - sorry to hear you've had a bad experience with us.
Our free trial is 5 days when you sign up on the website and 7 days when you sign up through the app - this is clearly communicated through the sign-up process and at checkout and is not fraud. If you signed up on the website then your payment would have been taken at the end of your 5 day trial period.
I am confident that the team have responded to all of your emails, and we have reached out to you again today to resolve this matter. Please do get back to us when you can.
Best,
Sam
Really poor customer service.
Really poor customer service.
Signed up and paid for a period of time. Believed I had cancelled my auto renewal.
Did not think anything of it - then notice a charge in my account. Reach out to them to be told I missed the 14 day deadline and essentially it’s not their problem and I should have read the T&Cs.
Explained I believed I had cancelled at the time and had not received anything by outlining that I would be charged again, otherwise would have made sure I went in to cancel. Also explained I have not used them for months due to log in issues (which you would think they would be able to check).
Shocking tactics to not notify you of the renewal and the say because you missed 14 days it’s not their problem.
Had similar issue with another company who confirmed I wasn’t using their app and refunded me immediately, night and day with customer service - guess which company I would recommend and which one I must certainly won’t.
Avoid, and if you do want to use them - put a reminder in your diary to make sure you’ve cancelled as they sure as hell won’t warn you when they are taking your money!
11 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi Gemma,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As per our terms, we are only able to provide a refund of your annual payment if you have not accessed or downloaded Mob content since your renewal and you request this within 14 days of the payment being made. This is in compliance with UK consumer law and in order to be fair to all of our customers, we are not able to make exceptions on a case by case basis.
We inform all of our customers at the point of purchase that they are entering into a subscription service that renews on an annual basis after the initial term. As per current UK consumer law, this information is sufficient and we are not required to send additional information about the subscription renewing at the point of renewal.
I'm sorry to hear that you had trouble logging in - if you're still experiencing issues with this please do reach out to us at help@mob.co.uk and we'll be happy to help.
Best,
Sam
love the new app update
Really enjoy the bit in the method where you can see the ingredient amounts under each step. Makes it so easy to cook from
6 de março de 2026
Avaliação não solicitada
A useful/easy to use site for simple…
Have been using MOB for more than a year now. I've quite enjoyed using it. The positives are the recipes are easy to follow, you can easily scale portion sizes/ingredient amounts up/down, the dishes are generally quick to prepare, and there's a wide choice of recipes. The negatives are sometimes the instructions aren't clear/missing information, and there is no option to print the recipes out (from what I can see).
9 de março de 2026
Avaliação não solicitada
Brilliant app
Can't fault this app at all! I'm religious with my weekly meal planning and am not one to rustle up a dish from leftovers, so this app is a god send. The food always tastes amazing even with very few ingredients. Love the app update where they list the ingredients in every step. Amazing!
20 de novembro de 2025
Avaliação não solicitada
Very poor customer service
Very poor customer service. Unable to change email despite being a premium member and despite following their steps to do this. Poor response times and seemingly a lack of interest. Shame
7 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
I'm sorry that you've had trouble changing your email address and that our response times haven't met your expectations. We work hard to respond to all queries as quickly as possible, but I appreciate that this hasn't been your experience.
If you're still having issues with updating your email address, please reply directly to the support thread or reach out to us at help@mob.co.uk and we'll make sure this gets sorted for you.
Best,
Sam
I got charged an annual membership for…
I got charged an annual membership for their advertised 7day free trial and Google Play refuses to refund this misleadingly advertised product.
5 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review — sorry to hear you've had a bad experience.
If you signed up via Google Play then your subscription is managed through Google Play, and any refund requests will need to go through them directly. If you're having difficulty with this, please do reach out to us at help@mob.co.uk and we'll do our best to help point you in the right direction.
Best,
Sam
BE CAREFUL I CANCELLED BEFORE THE FREE…
BE CAREFUL I CANCELLED BEFORE THE FREE TRIAL HAD ENDED BUT THEY STILL TOOK THE MONEY AND THEIR ANSWER WE HAVE LOADS OF LOVELY RECIPES - NO THATS WHY I CANCELLED! In response to your reply I did contact you and was told we don’t give refunds even though I cancelled - very much an automated response that I’m guessing you have to issue to lots of people that you do the same to … seems a bit of a scam
3 de março de 2026
Avaliação não solicitada
Resposta da mob
Hi there,
Thanks for taking the time to leave a review — I'm sorry to hear you've had a frustrating experience and that our response wasn't helpful.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. If you'd like us to look into this further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Great and unusual recipes using…
Great and unusual recipes using everyday ingredients with amazing tastes
2 de março de 2026
Avaliação não solicitada
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