Modern Rattan  Avaliações 

Excellent product and service just what I was looking for

Prior to ordering the service was great and they were happy to price match so we placed the order.

Once we had paid, the customer service vanished and despite trying to get in touch to change delivery day, I couldn't get a response. Ended up having to take a days leave. The chaps that installed were brilliant though and did a great job

Excellent service from beginning to end

Excellent service and very helpful.

The Winchester set arrived via a delivery firm. Some small delay but overall fine.
The furniture set maze Winchester six seater with round table and lazy Susan is FABULOUS!
Excellent quality and has completely changed our patio. We love it. The modern rattan staff are very helpful and professional . We paid for a ‘assembly service ‘ but this was not required with this set. We will seek a refund. Would seriously recommend Modern Rattan to family and friends.

I had a problem with a cover for my rattan sofa.
Had a fast reply from customer service & a new one was with me, in matter of days.
Excellent customer service.

Love the table and chairs, comfortable, great quality and great price

Everything about this company was exceptional. Communication about delivery, friendly helpful delivery team and the sofa set looks amazing. Highly recommended.

Delivery guy was very helpful and left the items under the carport out of the rain. Items were well packed and in good order.

Great all round service, from purchase through to delivery. Patio set excellent. Thanks

I was a bit sceptical about ordering from a company I had not hear of before but I have to say my garden corner sofa (Georgia) is absolutely lovely. I received it within a week of ordering and was kept up to date with every stage of despatch. Delivery was due between 8 and 11am on 18/05/24 and the delivery guys phoned me at 7:30am to say they were half n hour away. Totally happy

The Compnay were honest regarding stock unlike the company I originally ordered from. Goods were delivered on time by two lovely/cheerful lads. So first class service from start to finish. Oh and the quality of my patio furniture was superb!

A great piece of furniture it does everything we wanted

I ordered a couple of outdoor lanterns. Despite receiving an email several weeks ago that my order was being dispatched to the courier, I have heard nothing since. I have rang several times, and sent emails, but have mostly been ignored. When I did finally make contact I was reassured I would receive an update and the order would be re-dispatched if lost, but again I have had no communication. A diabolical service and I can't help but feel like my money has been stolen. I will be speaking to my card issuer. Beware.

Absolutely delighted with our new garden furniture. Great value, great service. Excellent delivery

Very happy with the garden furniture set, it was easy to put together and looks amazing, great quality product, looking forward to many happy of years using it!

Although the delivery time was not as expected, a little longer than stated, the products are good quality and excellent value for money.

I ordered a sofa suite and a dining suite from Modern Rattan and we ran into a problem with the supply of one of the items by the date I needed them for. You can always judge a company by how they handle issues when things go wrong and they could not have been more helpful. As I’m local, the MD even popped round to help resolve the issue with me in person.

My furniture looks absolutely gorgeous and is the highest quality. I won’t just be recommended Modern Rattan to my friends, I’ll be back for a Bar Set!

Extremely unprofessional company which I would avoid at all costs! I purchased 5 outdoor cushions totalling £150. Prior to placing the order, I called the company where I confirmed that the cushions were in stock and was told they had 8 in their warehouse. I placed the order and several weeks later had no dispatch confirmation and the order was showing as unfulfilled on their website. I called the number on the websitr and apparently got through to the managing directors mobile as all lines were busy. I was told they were waiting to be picked and would be with me shortly. 3 weeks later, I still haven't received my item. I emailed the company asking for a delivery update and tracking details as the website was still showing as unfulfilled. I had a reply stating that the order was apparently lost and they would send me some more cushions so may receive both. To this date, the order is still showing as unfulfilled and I suspect that the item is either not in stock or this company are playing the drop shipping game! The business address shows as a flat in Birmingham which does not fill me with confidence. I have now had to start a payment dispute with PayPal to get my money back which they are ignoring.

Update - Refund now recieved, very little communication from company and conflicting statements throughout. I still would not reccomend this company.