Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Ver mais
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Veja o que dizem as avaliações
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was und... Ver mais
A empresa respondeu
I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our live... Ver mais
A empresa respondeu
Modulr has been an amazing asset to our clients, and it was a pleasure connecting with Tom and Jock at the Accountex event. They were fantastic to speak with and find out a little more about the pro... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Modulr
Escrito pela empresa
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Informações de contato
Scale Space, 58 Wood Lane, W12 7RZ, London, Reino Unido
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Excelente
145 avaliações
Pede aos clientes que avaliem
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As pessoas também visitaram
Brightpay integration and Xero…
Brightpay integration and Xero interaction
2 de abril de 2025
Avaliação não solicitada
Resposta da Modulr
Thank you for the feedback! My apologies for the delayed response here.
It is good to see that our partnership with Brightpay and Xero is working well, I will pass this along internally!
Please do let us know if there is any further feedback you have for us!
Modulr is a great platform for many of…
Modulr is a great platform for many of my payroll clients, easy to use and secure. They have a very helpful and knowledgeable support team. Love it
1 de abril de 2025
Avaliação não solicitada
Resposta da Modulr
Thank you for this great feedback! We love this at least as much as you love our support team. Very gratifying to see that the platform is easy to use as well. I'll pass the feedback along to the teams. In the meantime, please do let us know if you have any suggestions for improvements or there's anything else you'd like to share or need our assistance with.
Great customer service
Sophie dealt with my response swiftly and efficiently. Great service from her, thank you.
28 de março de 2025
Resposta da Modulr
Sophie will be very pleased to see this so I'll make sure this gets passed over to her, thank you! Please do reach out if there is any further feedback or suggestions you have for us!
Resposta da Modulr
We are very proud of how quickly we get the right solutions out to our customers so this feedback is fantastic to receive for us, thank you! If you have any suggestions for improvements or other feedback for us, let us know so that we can review!
Resposta da Modulr
Thank you for this! It means a lot to us to know that our customers value us and what we do. Please do let us know if there's anything else we can help you with or if you have any other feedback for us!
Iain from support is the best
Iain from support is the best! always fast and accurate.
26 de março de 2025
Resposta da Modulr
Iain will be thrilled to get this feedback, thank you so much, I'll ensure it gets to him!
If you have any suggestions for improvement or additional feedback for us, please do let us know!
really speedy assistance
really speedy assistance
Team really know their stuff and are quick and responsive.
25 de março de 2025
Resposta da Modulr
This is great feedback to receive, thank you! We love that our support team has such great knowledge across our business, I will pass this across to them as I'm sure they'll be happy to see this. Let us know if there is any further feedback you have for us!
Modulr has been great to use so far
Modulr has been great to use so far, however had an issue with a payment not going through and stuck at pending stage. Called customer support and Sara was so helpful and resolved the issue within minutes.
25 de março de 2025
Resposta da Modulr
Sara will be delighted with this feedback, thank you so much for sending it on! Glad we got your payment resolved for you. If there's anything else we can help with or further feedback you have for us, please do get back in touch!
Issues with submitting application
I experienced issues with submitting an application. It was unclear where the problem lay due to all areas of the form being "ticked" as completed. I worked with Thomas Fraser, who supported with providing a quick solution that enabled the application to be submitted- Thanks!
24 de março de 2025
Resposta da Modulr
Thank you for the review it is much appreciated! I'll make sure Thomas sees that you've left some kind words for him. Please don't hesitate to reach out if you have any other feedback for us!
help with a bank transfer to Modulr
Shay was really helpful. He said he would check in with the compliance team about a transfer I made into Modulr and make sure that we could get it credit to make payments that day. He then followed up with an email to let me know that it had all been approved and credited.
24 de março de 2025
Resposta da Modulr
Fabulous feedback for Shay, thank you so much! I will make sure this gets over to him. We really try to make sure we follow up as we feel horrible when left in the dark so it's good to see this is appreciated. Let us know if you have any suggestions for improvements or further feedback!
Resposta da Modulr
Thank you very much for the feedback! I'll make sure Iain gets this feedback, I'm sure he will appreciate the kind words.
I note that you have given us 4* instead of 5*. I hope you don't mind me asking but can you let us know what we can do better so that we can look to improve our products and services to better meet your expectations and needs?
Very helpful and patient in assisting…
Very helpful and patient in assisting with set-up queries. Even taking time with follow up query
19 de março de 2025
Resposta da Modulr
Thank you for the kind feedback! We hate being left in the dark ourselves so we do make every effort to follow up where possible so glad to see this is valued by customers like yourself. Please get in touch if you have any further feedback, improvements or suggestions for us. Happy to take it all on board!
Resposta da Modulr
Just like your own review! Thank you for the kind words! Please let us know if you have any further feedback for us!
A consistent first class service provider
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same day the request was sent.
Iain, Jordan & Shay have always been friendly and very keen to help us get to the bottom of the issues raised.
With a fantastic API to back it - we rate Modulr very highly. Thank you.
18 de março de 2025
Resposta da Modulr
This is fabulous feedback to receive, thank you so much! I shall pass the kind words on to the support team you mentioned and the technology team as well. If there is anything we can do to improve or you have any other feedback for us please let us know!
Resposta da Modulr
Excellent! Great to hear we are managing to achieve all three of those qualities. I'll pass your feedback along to the team for them to hear it as they always appreciate the kind words. Please do reach out with any further feedback you have for us, positive or negative!
Issue resolved in one action.
5 de março de 2025
Resposta da Modulr
Thank you for the review! Glad to see we were able to support your needs with one quick response. If there is anything else we can help with please do get in touch!
First time using
First time using, one slight issue. Called and so very helpful, all resolved very quickly and easily.
Thank you Ian
28 de fevereiro de 2025
Resposta da Modulr
Thank you for the kind words! Glad to see you had a good experience on first use! Hopefully you don't need to get back in touch with us but if you do please don't hesitate, we're happy to help!
Iain was exceptionally helpful and…
Iain was exceptionally helpful and solved my issue in a timely manner.
27 de fevereiro de 2025
Resposta da Modulr
Glad to hear we got a swift resolution for you! I'll make sure Iain sees this feedback as I know he will appreciate it.
Please don't hesitate to get in touch with any further feedback for us!
Quick response & clear explanation
Modulr's Support team never disappoints. This is probably the best Support team I have come across.
Just raised another ticket and Iain has provided me with a quick and detailed explanation to my query. The response was clear and informative and did not require a follow up. Always a pleasure working with Modulr.
27 de fevereiro de 2025
Resposta da Modulr
The team tells me it is also a pleasure working with yourself! Thank you for the kind words, we love to see it, especially from customers with repeat interactions.
If you do have any further tickets, concerns to raise, or other feedback to provide, please do let us know! We're happy to take on board all feedback.
Problem with refund
This review is mainly for Thomas. I had an issue with my refund from a client and called customer service which I spoke with Thomas. Afterwards, Thomas sent an email to know if I have finally gotten the refund which I told him no and he followed up a couple of time till I finally got my money. Thank you so much for a great service
3 de fevereiro de 2025
Resposta da Modulr
Thank you so much! I can tell you Thomas was very happy that you left such great feedback for him specifically. Following up to make sure that people are kept up to date with requests is something we believe strongly in because nobody likes to be left in the lurch with no news so it is good to see it is being well received.
Please don't hesitate to reach out again if there is anything else we can help you with!
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