Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was und... Ver mais
A empresa respondeu
I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our live... Ver mais
A empresa respondeu
Modulr has been an amazing asset to our clients, and it was a pleasure connecting with Tom and Jock at the Accountex event. They were fantastic to speak with and find out a little more about the pro... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Modulr
Escrito pela empresa
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Informações de contato
Scale Space, 58 Wood Lane, W12 7RZ, London, Reino Unido
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Excelente
145 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
superb customer service
superb customer service - nearly immediate response to emails and so very helpful and responsive ! 5 stars from me !!
27 de maio de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Modulr
Thanks for the positive feedback! We’re pleased we could respond quickly and get the requested files over to you.
Excellent customer service.
13 de maio de 2026
Resposta da Modulr
Thanks for taking the time to share this — we’re really pleased to hear you had a great experience with our support team.
I'm posting this because they don't respond to support.
I signed up to Modulr on 24 April, and somehow they managed to charge me twice for the remaining part of April’s monthly subscription, even though the application had not yet been approved. It makes me question why you would take a payment for a service that was not yet provided (and then take the payment twice).
Then, on 5 May, they charged me again for the month ahead, despite the fact I still had not received approval for my application or access to the service.
I contacted support on 5 May to request a cancellation and refund. I received no response, and the application was still not approved. I followed up again on 7 May, again requesting cancellation and a refund. I then followed up once more on 12 May.
It is now 15 May. I still have no response, no application approval, and no refund.
I am posting this on Trustpilot in the hope that someone at Modulr actually responds.
If their service is this bad i would not trust them to be involved in banking transactions.
24 de abril de 2026
Avaliação não solicitada
Resposta da Modulr
Thank you for reaching out and for your time earlier when we called. I would like to reiterate our apologies for the experience you had, which fell well short of the service we aim to provide.
We have now reviewed your case and taken the necessary actions — your account has been cancelled and the payments raised have been refunded. I’d like to sincerely apologise for the delays and the frustration this has caused.
We’re also treating this as an opportunity to improve, particularly around response times and visibility during the onboarding process.
If you have any further questions or would like to discuss this further, please feel free to contact our team directly at support@modulrfinance.com or on 0303 313 0060, and we will prioritise this for you.
Thanks again for bringing this to our attention.
Very helpful responses
The Modulr Support Team during the updating of our account details, were efficient, polite and helpful at all times.
30 de abril de 2026
Resposta da Modulr
Thank you for your kind feedback. We’re pleased to hear the team were able to support you efficiently and provide a smooth experience while updating your account details. I’ll make sure your comments are shared with the team — they’ll really appreciate it.
I was amazed to could call a help line and someone answered
Quite a complicated issue so I was so pleased I could speak to someone (Which doesn't happen nowadays so well done for that) Olivia was brilliant.. she went away and worked on it and solved it. Give that girl a rise!!!
7 de maio de 2026
Resposta da Modulr
Thanks for taking the time to share your experience — it’s great to hear this made a difference.
We know how important it is to be able to speak to someone directly, especially when things are more complex, so it’s really encouraging to see that reflected in your feedback.
I’ve shared your comments with Olivia — she’ll be delighted to hear this. We’ll make sure the recognition goes her way!
Exceptional
Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations.
The team are knowledgable, helpful, friendly and professional. An absolute joy to work with.
4 de maio de 2026
Resposta da Modulr
Thank you for taking the time to share such positive feedback.
We’re really pleased to hear that your experience with Modulr – from onboarding through to customer service and sales – has exceeded expectations.
Our team takes great pride in being knowledgeable, professional, and easy to work with, so it’s fantastic to see that reflected in your experience
Excellent service
Excellent service when dealing with Modulr over an issue with Brightpay Payroll. Very helpful and informative.
8 de abril de 2026
Resposta da Modulr
Thank you for your feedback. We’re glad to hear you had a positive experience and that the team was able to support you effectively with the Brightpay Payroll issue. Your comments are much appreciated.
Fluid
Modulr is very fluid and excels in area other don't, so keep it up and in no times you will be the number one payment platform.
8 de abril de 2026
Resposta da Modulr
Thank you for the great feedback. We’re really pleased to hear that the AP setup went smoothly and that you’re finding Modulr easy to work with.
We appreciate you taking the time to share your experience.
Resposta da Modulr
Thank you for taking the time to share your feedback. We’re really pleased to hear that Shay was able to help resolve the held payment quickly and efficiently. I’ll be sure to pass on your kind words to him — they’ll be much appreciated.
Shay was really helpful
Shay was really helpful and kept me informed on how my query was progressiong
2 de abril de 2026
Resposta da Modulr
Thank you for the great feedback. We’re really pleased to hear that Shay was helpful and kept you informed throughout the progress of your query. I’ll be sure to pass this on to him.
Very fast response
23 de março de 2026
Resposta da Modulr
Thanks so much for your review! We're really glad we could get back to you quickly. If you ever need anything else, we're here to help.
speedy replies and solved my issue
16 de março de 2026
Resposta da Modulr
Thanks for the 5‑star review! Happy we could reply quickly and get everything sorted for you.
Resposta da Modulr
Thank you so much for the 5‑star review!
We’re really glad to hear that our response time and actions met your expectations. Providing quick and effective support is something we care deeply about, and your feedback means a lot to the team.
If you ever need anything else, we’re here to help!
Great customer service and support
Great customer service and support, Sophie was able to answer my questions and put me on the right track very easily.
19 de fevereiro de 2026
Resposta da Modulr
Thank you so much for your fantastic 5‑star review! ⭐ We're delighted to hear that you had a great experience and that Sophie was able to answer your questions and get you on the right track so easily.
We truly appreciate you taking the time to share your feedback — it means a lot to our team!
If you ever need anything else, we're always here to help.
Excellent and very responsive support
I contacted Modulr Customer Support regarding a refund request connected to my Plutus account, and I am very satisfied with how my case was handled. The team responded extreme quickly, and confirmed the refund process in a transparent and professional manner.
What stood out most was the reliability and friendliness of the communication. My request was handled smoothly.
Based on this experience, I can highly recommend the customer support. Thank you for the efficient and trustworthy assistance.
13 de fevereiro de 2026
Resposta da Modulr
We’re really glad to hear that your refund request related to your Plutus account was handled quickly and transparently. Our team works hard to provide clear communication and efficient support, so it’s great to know this came through in your experience.
Thank you again for the recommendation — we really appreciate it!
If you ever need further assistance, we’re always here to help.
refund ok, trusted company
12 de fevereiro de 2026
Resposta da Modulr
Thank you so much for the 5‑star review! We’re really glad to hear your refund went smoothly and that you feel confident trusting us. If you ever need anything else, our team is always here to help. 😊
Fantastic service
Fantastic service, knowledgeable staff on call, efficient, very quick in answering calls and resolving concerns. Amazing, totally satisfied 😀😊
12 de fevereiro de 2026
Resposta da Modulr
We’re delighted to hear that you found our service efficient, quick, and helpful. Our team works hard to be knowledgeable and responsive, so it’s great to know it made a positive difference for you.
We truly appreciate you taking the time to share your experience, and we’re thrilled that you’re totally satisfied 😊
If you ever need anything else, we’re always here to help!
Enjoying the new experience
My first experience with Modulr a few months ago wasn’t great, as the app had several bugs. However, I recently signed up again to give it another try, and the experience was much smoother this time. I’m not sure if there have been updates since then, but everything is now working perfectly and the process was quick and seamless. Overall, I’m very pleased with the improvement.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Modulr
Thank you for taking the time to share your feedback. We're very sorry to hear that your early experience hasn’t met your expectations — we understand how important clarity and speed are, especially when you're trying to get up and running quickly.
We appreciate that using a new product can feel challenging when things aren’t immediately clear, and your comments about the interface and experience are helpful — they highlight areas we are working to improve. We’d be happy to follow up with a dedicated walkthrough or support session to make sure you’re getting what you need from the platform. If you're open to that, please just let us know, and we’ll get it arranged. Thank you again for sharing your experience — it genuinely helps us refine and improve.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.