Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Ver mais
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Veja o que dizem as avaliações
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was und... Ver mais
A empresa respondeu
I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our live... Ver mais
A empresa respondeu
Modulr has been an amazing asset to our clients, and it was a pleasure connecting with Tom and Jock at the Accountex event. They were fantastic to speak with and find out a little more about the pro... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Modulr
Escrito pela empresa
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Informações de contato
Scale Space, 58 Wood Lane, W12 7RZ, London, Reino Unido
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Excelente
145 avaliações
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As pessoas também visitaram
Not for the small business
***Update re the response below as it's incorrect--
Modulr removed the lowest tier price plan of £10 and replaced it with one with a 200% increase. There was no loyalty offer to me as they suggest, they just offered the new lowest price plan.
The new features are of no use to me, I can accept price rises but not 200/600% ones, not sure how Modulr thinks this is acceptable, surprised they even tried to justify it.
Been with Modulr for a few years now but recently received an email saying that my monthly fee was rising from £10 to £67.20, so nearly a 600% increase.
They then offered £29, so just a mere 200% increase.
The reason given for the increase, inflation.
Goodbye Modulr.
6 de junho de 2024
Avaliação não solicitada
Resposta da Modulr
Thank you for taking the time to share your feedback and we are sorry to hear you are leaving us. We understand that price changes can be concerning, particularly for small businesses during this time.
Since 2021, we have held our prices steady despite increased operational costs due to inflation. We are committed to providing a high-quality, reliable service that meets our customers' evolving needs by introducing new services and functionality. To achieve this, we made the difficult decision to increase our prices, whilst remaining competitive.
Here's a look at some of the new features and enhancements that we have introduced as part of our ongoing investment in your payment experience:
Confirmation of Payee: This feature is designed to reduce the risk of fraud by ensuring payment details are correct before processing transactions.
New Xero Payroll functionality: We've integrated enhanced capabilities with Xero to streamline payroll processes, making it easier for businesses to manage their finances.
Increased file compatibility: We've expanded the types of files that can be used on the platform, allowing for greater flexibility in managing and processing payments.
Mobile App for IOS: For efficient on-the-go payment management.
In-Product training sessions: To help you get the most value from using our platform.
We value your loyalty and offered a reduced rate of £29 to acknowledge the impact this change may have on longstanding customers like yourself.
If you have further questions or need assistance, please don't hesitate to contact us at growth@modulrfinance.com.
Been using the system for over a year…
Been using the system for over a year and have no issue usually, and accept that mistakes happen, however the total lack of customer service and tech support over a weekend is disgraceful. I transferred the money for our payroll, and I have 47 team members that I can’t pay. I’ve emailed and left 4 messages and had no response. They seem not to care that I have 47 families that are impacted by not receiving their monthly wage
5 de maio de 2024
Avaliação não solicitada
Resposta da Modulr
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in processing your payroll.
Our Support team is available Monday through Friday from 8 AM to 6 PM; however, we understand how the lack of weekend support has significantly impacted you and your team members. We regularly review our Support team's availability and will use your valuable feedback during our ongoing discussions about our service.
Thank you again for getting in touch and for powering your payments using Modulr.
Jumping Through Hoops Just to Get Started?
Signing up for this was an absolute nightmare! It took way longer than it should have. Honestly, it felt like they were going out of their way to make things complicated. All I wanted to do was get started, but instrad, I felt like I was jumping through hoops Here I was, excited to finally use it, and they bogged me down with this crazy signup process.
1 de abril de 2024
Avaliação não solicitada
Resposta da Modulr
We are truly sorry to hear about your challenges during the signup process.
At Modulr, we strive to make our onboarding as smooth and straightforward as possible, and we missed the mark in your case. The steps involved are designed to comply with necessary KYC (Know Your Customer) regulations to ensure our platform's and our customers' safety and security. We are continuously working on improving our processes to make them more user-friendly. Thank you for your feedback—it is invaluable as we strive to enhance our services.
Please email our support team at support@modulrfinance.com if you need any further assistance or have suggestions on how we can improve. We're here to help and ensure you have a better experience in the future.
Scammer alert!
Scammer alert!
Don’t trust anyone using this bank. Do not send money to this bank. I was scammed by someone pretending to be the person I know using this bank. Fake names were allowed to create bank accounts as their account names!
4 de dezembro de 2023
Avaliação não solicitada
Resposta da Modulr
We are very sorry to hear about your experience and can understand the distress caused. As a regulated financial entity, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
We would like to speak with you directly to discuss what has happened to ensure that all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will guide you through what we will do to investigate your case.
We have found Modulr a massive add-on…
We have found Modulr a massive add-on to the services we offer. It integrates well with our Brightpay software. It will make payments using the best in tech and is really secure. Jessie at Modulr is so helpful and approachable. Shes a star!
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Modulr
Thank you for taking the time to leave such a positive review on Trustpilot!
We're thrilled that Modulr has been a valuable addition to your services and that our integration with Brightpay works seamlessly for you. Our technology's security and ease are paramount to us, and it's great to know these aspects stand out to you.
Also, thank you for highlighting Jessie's efforts. We'll pass your kind words along to her.
We look forward to continuing to support your business. If there's anything else we can do to assist you, please don't hesitate to let us know.
Scammer using a Moduir account to sell…
Scammer using a Moduir account to sell parts he doesn't have! Company not interested
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Modulr
We are very sorry to hear about your experience. As a regulated financial entity, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
When we receive a fraud report, we take action on the account as quickly as possible and will always do our best to recover payments made to the account.
Please email our support team at support@modulrfinance.com to share any account details you were asked to pay. If you made a payment to these details, please let us know how much and when it was sent. With this information, our Support team will be happy to guide you through what we will do to investigate and take action.
Criminals
I was scammed as many others here. I have been in contact with MODULR and I can confirm that they actively defend criminals and their policies encourage money laundering
18 de setembro de 2023
Avaliação não solicitada
Resposta da Modulr
We are very sorry to hear about your experience and can understand the distress it caused. Please be assured that we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services and the laundering of funds.
We would like to speak with you directly to discuss what has happened to ensure that all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will be happy to guide you through what we will do to investigate and take action.
WhatsApp scam
Was just scammed out of £840 on WhatsApp someone pretending to be my son he messaged me to lend him money to buy a mobile phone of his friend.
friends name chakib taleb.
Message was so convincing transferred money to his friends account more fool me caught the scammer out but to late transfer was done.
this is the bank they are using so be aware.
The bank is modulr fs limited.
Address
Scale space 58 wood Lane London
W127RZ
If you put in the post code on Google maps it looks like a flat not a bank.
15 de novembro de 2023
Avaliação não solicitada
Resposta da Modulr
We are very sorry to hear about your experience and can understand the distress caused. As an e-money institution regulated by the FCA, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
I appreciate some time has passed since you sent this payment, but we are happy to speak with you to ensure all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will guide you through the next steps.
Word of caution
Word of caution, almost got scammed by someone using this bank. Fortunately came here and checked the reviews. Thanks to everyone who shared their experiences here.
13 de novembro de 2023
Avaliação não solicitada
Scammer like using this bank
Was also scammed by someone using this bank.
Person still sending me another account from this bank to send money.
7 de outubro de 2023
Avaliação não solicitada
Scam sort code
Like others wad given this sort code to pay a deposit. Just a scammers tool.
3 de outubro de 2023
Avaliação não solicitada
Modulr was inadvertently paid a deposit…
Modulr was inadvertently paid a deposit by me twice - £1827 x 2. A recall was asked for by Barclays but the request has been totally ignored. So where has the money gone? They were acting on behalf of Oh Goodlord Ltd. who deny receiving it. The mistake should have been noted and one payment returned.
1 de agosto de 2023
Avaliação não solicitada
Terrible communication with clients
14 de julho de 2023
Avaliação não solicitada
I've paid money into an account used by…
I've paid money into an account used by this company, its left my account but the person has not received it on their end
19 de junho de 2023
Avaliação não solicitada
Scammed for a deposit on a puppy the…
Scammed for a deposit on a puppy the guy used this bank..
17 de abril de 2023
Avaliação não solicitada
A bank scammers use
A bank scammers use. Was given account by a lady I was going to buy something off but her name didn't match the very foreign name she gave me. Don't trust anyone using this bank
13 de abril de 2023
Avaliação não solicitada
Worst platform you can work with in the world.
Worst platform you can work with in the world.
If you have tears to share and nerves to spare, go for it. Otherwise, stay away from it.
Unprofessional to max, services and api's suck.
A torture for teams and individual.
19 de dezembro de 2022
Avaliação não solicitada
A institution that lets scammers…
A institution that lets scammers deposit people’s hard earned money into. Luckily I was wise to it.
27 de outubro de 2022
Avaliação não solicitada
Still waiting to be onboarded
Still waiting to be onboarded initial sign up email says we aim to get you onboarded within 5 business days and 3 weeks later we are still waiting i have had to chase to get a response and all you get back is sorry we will get the onboarding team to look into it. considering you are charge from the moment you apply this is very poor.
18 de julho de 2022
Avaliação não solicitada
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