Very poor product. There were no written instructions for the Mille Feuille so I had to keep running back and forward to the pc to watch an instruction video. The ingredients were confusingly packed... Ver mais
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Veja o que dizem as avaliações
Great variety of Dessert kits, with related equipment and dry ingredients included (for practicality and longevity, wet ingredients like egg or milk aren't shipped). An excellent way to learn ne... Ver mais
A empresa respondeu
The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very... Ver mais
A empresa respondeu
A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon ta... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Produtos para Panificação
- Equipamentos de Panificação
- Loja de Sobremesas
- Serviço de encomenda de comida online
- Patisserie
Escrito pela empresa
Mon Dessert provides mixes and recipe boxes for baking enthusiasts. What makes us unique is our focus on enabling the effortless creation of a broad range of aspirational desserts, going beyond the ordinary. We remove the pain points of complex dessert making, leaving only the joy of both baking and indulging in luxurious treats.
Informações de contato
London, Reino Unido
- info@mondessert.co.uk
- mondessert.co.uk
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great company!
Great service enabling you to make desserts you wouldn’t normally make. Recipes are easy to follow, you get all equipment provided and the taste is great!

Resposta da Mon Dessert
What a great gift subscription
What a great gift subscription! I really like the fact that each one comes with the specialist equipment needed to make the dessert. My first one is a special Easter Bunny cake complete with mould and decorations. I am already looking forward to receiving next month s box.

Resposta da Mon Dessert
Easy to follow recipes
Easy to follow recipes. Really tasty results. My two experiences of using customer service were very positive. Would highly recommend.

Resposta da Mon Dessert
Ok but company is a bit disorganised
Good:
- nice enough recipes
- steps easy to follow
- good for vegans
Could be better:
- company a bit disorganised e.g E-Mails about boxes sent to the person who bought me the subscription and not to me even after contacting them and asking for records to be updated.
- first box was missing baking powder (luckily I had some)
- would be nice receive baking tray which can be used to cook whole mix in one go rather than in batches (ovens are expensive to run these days!)
- would prefer printed recipe as annoying and messy to have to keep referring to phone
- have received 2 of my 3 boxes but today had an email asking for review now that my subscription is over. Hoping that I will still receive my 3rd box in April.

Resposta da Mon Dessert
Really nice kits; Customer service also excellent
Really nice kits, had emails on what the kits were and whether I wanted to swap or not. Customer service also excellent as had a few issues with my account but was all sorted swiftly in the end.

Resposta da Mon Dessert
Not happy
You where informed that I am gluten intolerant but the hot cross buns kit I've received have gluten in them so I'm now wondering if the doughnuts last month also had gluten

Resposta da Mon Dessert
Great service to broaden your baking skills
I enjoyed my gift subscription, fun experience. Plus great customer support any time I needed it.

Resposta da Mon Dessert
Mon Dessert
Very short shelf life of product that was delivered (not even 3 weeks)not great when this is a gift. No response to emails and live chat is never available. Unable to speak to anyone to resolve the issue and zero communication.
Update 17/03 - contact and update now received, the customer service has improved dramatically.

Resposta da Mon Dessert
Amazing service
Delivered my order quickly but an item was out of stock, they quickly resolved this providing me a refund and sent out another kit for the hassle free of charge would highly recommend.

Resposta da Mon Dessert
Subscription
Good quality ingredients and easy to follow instructions delicious doughnuts

Resposta da Mon Dessert
Desserts have not turned up despite chasing!
I had a 3 month gift from my son. But I have never received the dessert due in January and now over half way through February, again no sign of a dessert. I had to chase the company to get my first month’s subscription in December. Very under impressed and embarrassed since this was a gift to me from family who keep asking me how the desserts are! 😕

Resposta da Mon Dessert
Ordered a mixer whisk last year
Ordered a mixer whisk last year, took 3 months to arrive. This was put down to smeg so I accepted this. Ordered my partner on the “order now for valentines delivery” promotion. It’s Now the 17th and not even attempted delivery yet.

Resposta da Mon Dessert
Had to chase my order …
Had to chase my order which i think had not been sent to the manufacturer, but did then arrive a few days afterwards

Resposta da Mon Dessert
Doughnut kit was a success here.
Had emails telling me when item was going to be despatched, when it did get despatched, and what was coming. Doughnut kit arrived 2 days later and everything needed was there except milk and water. Tried it out straightaway and the recipe was easy to follow. We enjoyed them - a bit too moreish.

Resposta da Mon Dessert
Didn’t receive initial order
Didn’t receive initial order, but after numerous emails received the replacement order, with a couple of items added for the inconvenience. Thank you.
Have just baked the Swedish Cinnamon Rolls, really easy to make and delicious.
Looking forward to baking the the rest of my order.

Resposta da Mon Dessert
Delicious and easy to follow recipes
Delicious and easy to follow recipes . Makes baking fun and accessible! A hothouse idea

Resposta da Mon Dessert
Didn’t arrive
Order placed in beginning of December - never arrived, customer services didn’t reply.

Resposta da Mon Dessert
Well written recipe for cinnamon buns
Well written recipe, easy to follow. Very handy to have the YouTube link. The only negative was that the ingredients said there was coconut milk, I thought I had misplaced it but I hadn’t. There was none in the recipe. Bit odd I thought. But I was delighted with the result.

Resposta da Mon Dessert
First timers
A unique experience, if a little complex as a result of one or two statements not making sense e.g. "Sprinkle the sachet of brown sugar and cinnamon", when such a sachet does not exist, but there were 2 cinnamon sachets in the box.
We are looking forward to next month's box.

Resposta da Mon Dessert
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