Very poor product. There were no written instructions for the Mille Feuille so I had to keep running back and forward to the pc to watch an instruction video. The ingredients were confusingly packed... Ver mais
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Veja o que dizem as avaliações
Great variety of Dessert kits, with related equipment and dry ingredients included (for practicality and longevity, wet ingredients like egg or milk aren't shipped). An excellent way to learn ne... Ver mais
A empresa respondeu
The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very... Ver mais
A empresa respondeu
A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon ta... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Produtos para Panificação
- Equipamentos de Panificação
- Loja de Sobremesas
- Serviço de encomenda de comida online
- Patisserie
Escrito pela empresa
Mon Dessert provides mixes and recipe boxes for baking enthusiasts. What makes us unique is our focus on enabling the effortless creation of a broad range of aspirational desserts, going beyond the ordinary. We remove the pain points of complex dessert making, leaving only the joy of both baking and indulging in luxurious treats.
Informações de contato
London, Reino Unido
- info@mondessert.co.uk
- mondessert.co.uk
3,1
Bom
134 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Only positive feedback for Mon Dessert
Only positive feedback for Mon Dessert! Very happy with the product, communication and delivery! Will defo be a repeat customers!
16 de maio de 2022
Resposta da Mon Dessert
Hi Mary, thank you for leaving your 5 star review. We're so happy to hear that you will be shopping with us again and that you were pleased with our product, communication and delivery. We'll make sure to pass your feedback on to the rest of our team. Have a lovely day, the Mon Dessert team
Simply amazing!
An amazing experience from start to finish. Excellent service and very tasty desserts. Will definitely be using Mon Desserts again!
13 de maio de 2022
Resposta da Mon Dessert
Hi Abbie, it's great to hear that you had a positive experience using our service and that you found our desserts to be tasty! We pride ourselves on the quality of our kits and are pleased that you plan to use us again in the future. Have a lovely day, the Mon Dessert team
Amazing idea!
Mon Dessert is amazing! Such a fab idea and good value for money! Highly recommend! Great customer service too!
12 de maio de 2022
Resposta da Mon Dessert
Hi Ellie, thanks so much for taking the time to leave your 5 star review! We really appreciate your comments and will be sure to pass them on to the rest of our team. Have a great day, the Mon Dessert team
Resposta da Mon Dessert
Hi Sarah, we're really pleased to hear you had a positive experience with our service and that you found it to be quick and simple. Thanks so much and we hope you have a great day, the Mon Dessert team
Amazing service!
12 de maio de 2022
Resposta da Mon Dessert
Hi Megan, thanks so much for taking the time to leave a review on our service! We're pleased to hear you had a positive experience with us and we hope you have a great day, the Mon Dessert team
I was given a 3-month subscription as a…
I was given a 3-month subscription as a gift. While I enjoyed receiving it each month there were issues with each of the 3 recipes I received. This was either key details missing (e.g. when making cinnamon rolls it do not explain which way to roll the dough and so I did it the wrong way) or that were not entirely clear within the recipes, or the incorrect amount of ingredients included (for a celebration sponge a very small amount of jam was included which was supposed to cover three layers). The box also did not come with the recipe included within it - instead it had a QR code I had to scan to access the recipe. I found this unhelpful (for one I did not have a QR scanner on my phone) and I find it far more difficult to follow a recipe from a phone than from a book/recipe card. Considering the cost of the gift subscription I do not think including a recipe card is too much to ask. There is definite room for improvement in my opinion - the point of a recipe is that if you follow it to the letter you should not be able to go wrong/there should be nothing unclear, and this was not achieved by the recipes I experienced. Another recipe - a chocolate ganache tart was far too salty - to the point where we could not eat it (and I did not even add all the salt they provided!).
10 de maio de 2022
Resposta da Mon Dessert
Hi Jess, thanks so much for taking the time to leave your feedback. We're sorry to hear that your experience with us has not been as expected. Please know that we take great pride in our products, so we hope you accept our sincerest apologies for any disappointment caused. We will make sure to pass your comments on to our team regarding the recipe instructions and ingredients. We have chosen to include a QR code to access our recipes from a sustainability perspective and we do share a pdf version via email once your order is confirmed. Once again, we apologise for your experience and we hope you have a lovely day, the Mon Dessert team
Great!
Very happy with this purchase and will definitely be ordering again!
10 de maio de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Hi Tom, thanks so much for leaving your 5 star review! We're so pleased to hear that you will definitely be ordering from us again. We hope you have a lovely day, the Mon Dessert team
Great Donut kit from Mon Dessert
I got the donut making kit from Mon Dessert and it was just amazing! The concept is great, as comes with everything you need! It contained all the ingredients labelled in sachets and a silicone mould and piping bag for the donuts. It was so easy and quick to do but most of all the donuts tasted insane! They were so soft and delicious and went down a treat for the whole family! I would definitely order another dessert making kit and I think they also make a great gift too! I would definitely recommend Mon dessert
5 de maio de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Hi Roshni, thanks so much for taking the time to leave your review. We're so pleased to hear you enjoyed our Doughnut making kit and that you thought they tasted great too! We hope you have a lovely evening, the Mon Dessert team
So far, not great (not based on dessert quality).
I can't yet review the quality of the food/desserts so I will update but my experience so far is based on the service provided.
I received a 3month subscriptuon as a gift from friends. After emailing, they confirmed the boxes wouldn't typically fit through the letter box so I asked for my first box to arrive in May and they confirmed this.
To my (unhappy) surpruse, the box arrived in April (luckily 5hrs before I was due to go on holiday). However the box arrived damaged with one of the purees having leaked over all the rest of the contents. I contacted CS and they informed me they'd sent a return label for me to send it back (not sure why you'd want damaged products back but not for me to argue!). However the postage label never arrived. I also asked why my box was sent a month earlier and no explanation was given. They agreed to still provide 3 boxes starting in May so I'm not at any disadvantage.
If the box hadn't arrived damaged, I'd probably have given them 3-4stars, but it was a combination of errors and poor communication that so far gives them 2 stars.
4 de maio de 2022
Resposta da Mon Dessert
Hi Emma, thanks so much for taking the time to leave your feedback. We're so sorry to hear that your experience with us so far has not been as expected. Please know that we take great pride in the quality of our products, so we hope you accept our sincerest apologies for any disappointment caused. If you'd like to discuss this further, we kindly ask you to reach out to our customer service team via info@mondessert.co.uk with your order number and quote 'Trustpilot', as we'd love to help resolve this matter for you. Once again, we apologise for any inconvenience caused and please rest assured that your comments will be relayed back to our team to investigate. Best wishes, the Mon Dessert team.
Second improvisation coming up!
My second delivery and I have different problems this time. I thought I was receiving the ingredients and instructions for a cream egg. Instead I have the instructions and ingredients for an Easter bunny flan but the mould is for the egg. So I’m having to improvise for the second time.
30 de abril de 2022
Resposta da Mon Dessert
Hi Evelyn, we're so sorry to hear that there was a mix up with your box. We apologise for any inconvenience caused and appreciate you taking the time to let us know so we can improve our service. Please reach out to us via info@mondessert.co.uk with your order number and quote 'Trustpilot', as we'd love to help resolve this matter for you. Best wishes, the Mon Dessert team.
Resposta da Mon Dessert
Hi there, you're so welcome! Thanks so much for your feedback and we hope you have a great week, the Mon Dessert team
Resposta da Mon Dessert
Hi there, thank you for taking the time to leave your 5 star review. We really appreciate your comments on our delivery and recipe and will be sure to pass your feedback on to the rest of our team. We hope you have a great day, the Mon Dessert team
Brilliant Quick delivery and…
Brilliant Quick delivery and beautifully put togeather
29 de abril de 2022
Resposta da Mon Dessert
Hi Annette, thanks so much for leaving your positive review on our service. We're so pleased to hear your feedback and will be sure to pass your comments on to the rest of our team. We hope you have a great week, the Mon Dessert team
Spectacular!
Amazing products, wonderful kits and fantastic instructions. Customer service is excellent too! Definitely can't wait to get another kit!
28 de abril de 2022
Resposta da Mon Dessert
Hi Maryanne, thanks so much for taking the time to leave your 5 star review. We're so pleased to hear that you are looking forward to getting another kit. We'll make sure to pass your comments on to the rest of our team and we hope you have a lovely day, the Mon Dessert team
The presentation of the box I received…
The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very sickly, a chocolate egg full of creamy mixture which really didn't keep overnight very well (appearance). Absolutely top quality ingredients....can't wait till next box which hopefully will be more practical. Instructions easily understandable so don't hesitate to join!
27 de abril de 2022
Resposta da Mon Dessert
Hi Raffi, thanks so much for your feedback. We wanted to let you know that our Luxury Marbled Easter Egg has a recommended serving size for 8 people. We really appreciate your comments on the presentation of our box, as well as the quality of the ingredients, and we're pleased to hear you're looking forward to the next kit's arrival! We hope you have a great day, the Mon Dessert team
Yummy!
Lovely products delivered in a timely manner. I love trying the new recipes. Full instructions provided. Happy to use again
27 de abril de 2022
Resposta da Mon Dessert
Hi Denise, thanks so much for your positive comments on our service! We're so pleased to hear you enjoyed trying our recipes and that you'd be happy to use us again. We hope you have a great day, the Mon Dessert team
It was great to receive an entirely new…
It was great to receive an entirely new dessert recipe to try each month. Easy to follow too!
27 de abril de 2022
Resposta da Mon Dessert
Hi Gary, thanks so much for leaving your 5 star review! We're so pleased you found our recipes easy to follow. Have a great day, the Mon Dessert team
Great product…minor challenges experienced
If I’m honest here is my experience so far; having ordered for two different occasions:
1. This first order didn’t arrive when expected and part of the product inside the box broke open. The response from the team was good with a suggestion to substitute but something I would need to get. Luckily I had some on hand so I was able to complete the bake.
2. The second time was for Easter ordering 3 things:
A. Chocolate Egg, Easter Crème Tarte, and Cinnamon rolls
— for the chocolate egg I did not receive the equipment or the recipe card in the box
—> the team responded with a refund as emailed the link to the recipe. All worked out but wasn’t able to make the egg for Easter Sunday
My other comment to help improve would be to have the ingredients and weight per bag so customers can repeat them on their own. Right now we would need to repurchase.
22 de abril de 2022
Resposta da Mon Dessert
Hi Jim, thanks so much for your review. We really appreciate your feedback and apologise for the inconveniences you experienced. We're always looking for ways to improve our service so will be sure to pass your comments on to the rest of our team. Have a great day, the Mon Dessert team
Fabulous kits
Fabulous kits, super tasty and easy to follow. Was very impressed with the quality of ingredients and the price point! Can’t wait to try more!
22 de abril de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Hi Laura, we're so pleased to hear you were impressed with our kits and that you'd like to try more! We really value your feedback and will be sure to pass your comments on to the rest of our team. Thank you, The Mon Dessert Team
I don’t understand why everything is…
I don’t understand why everything is nearly a vegan etc, I thought the main thing you got from the subscription was the “extras” moulds etc
Didn’t like how you couldn’t keep a “recipe” card to do yourself after
22 de abril de 2022
Resposta da Mon Dessert
Hi there, thanks so much for taking the time to leave your review. As a business, we believe in the importance of catering to a vegan diet for both personal and planetary reasons. That's why most of our kits are vegan friendly, with the option to tailor them to dairy if preferred. With regards to our recipe card, we choose to include a QR code which takes you to a digital recipe to help mitigate waste and the use of paper. This QR code can be used multiple times in the future so that you can create the recipe time and time again. We do appreciate your feedback and will be sure to pass your comments on to our team. Have a lovely day, the Mon Dessert team
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