Having to make intl payments somewhat regularly, there is no replacement for having a contact who is responsive and knows what they're doing. Especially nowadays, service is lacking in almost every... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
When you reach out to Monex you are always quickly connected to a representative. If there is ever a problem (rarely) they work with you until it is corrected. Any requests are always dealt with on a... Ver mais
A empresa respondeu
The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... Ver mais
A empresa respondeu
Monex is easy to use. Also, we had a couple independent issues that were time sensitive which were addressed immediately, which helped our company correct the isuues.
A empresa respondeu
Detalhes da empresa
- Serviço financeiro não-bancário
- também em
- Agência de câmbio
- Instituição Financeira
- Serviço de pagamento
- Serviço de transferência de dinheiro
Escrito pela empresa
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Informações de contato
Estados Unidos
- hello@monexglobal.com
- monexglobal.com
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sam Mackenzie doesn't reply to email or…
Sam Mackenzie doesn't reply to email or answer phone. Needed urgent payment. I will be using my bank from now on.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Monex
We’re very sorry to hear about your recent experience and the difficulty in reaching our team. This isn’t the level of service we strive to provide. We take your feedback seriously and would like to investigate what happened to ensure it doesn’t occur again. Please reach out to us at clients@monexusa.com so we can assist you directly and make things right.
Delaney was spot on with excellent…
Delaney was spot on with excellent response and quick service.
6 de novembro de 2025
Resposta da Monex
Thank you for your feedback! We appreciate you choosing Monex USA!
The exchange fee for yen is higher than…
The exchange fee for yen is higher than it used to be.
4 de novembro de 2025
Resposta da Monex
Thank you for your feedback. We appreciate you sharing this with us. Exchange rates fluctuate over time, but we always aim to remain competitive. We’d be happy to review your pricing with you to ensure you’re getting the best possible rate for your transaction volume and needs. Please feel free to reach out — we’re here to help.
easy currency exchange at a great rate
Professional team with great quick service not to mention the great rates ...much better than other banks.
24 de outubro de 2025
Resposta da Monex
Thank you for the great feedback! We’re thrilled you’re enjoying our quick, professional service and competitive rates. It’s wonderful to know we’re helping you save compared to traditional banks — that’s exactly what we aim for at Monex USA!
Easy to transfer money with just a…
Easy to transfer money with just a minute of your time and always great rates.
22 de outubro de 2025
Resposta da Monex
Thank you for your kind words! We're so glad you find our platform quick and easy to use — and that you’re happy with our rates. We appreciate your trust and look forward to continuing to support your transfers!
Resposta da Monex
Thank you for your feedback! We’re delighted to hear that our team members continues to provide you with great service.
Monex is so easy to work with
Monex is so easy to work with. The online portal makes my FX transactions simple.
20 de outubro de 2025
Resposta da Monex
Thank you for your kind feedback! We’re glad to hear that our online portal makes your FX transactions simple and seamless. We appreciate your trust in Monex USA and look forward to continuing to support your business needs!
Resposta da Monex
Thank you for your review! We’re delighted to hear that our team has been helpful and responsive to your emails. Providing fast and reliable support is something we take pride in. We appreciate your continued trust in Monex USA!
I love Monex best bank I've dealt with…
I love Monex best bank I've dealt with you have the best people working for you
17 de outubro de 2025
Resposta da Monex
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our team
Resposta da Monex
Thank you for your kind words! We’re delighted to hear you’re pleased with our service and response time. We truly appreciate your trust in Monex USA!
They always do a good job of making…
They always do a good job of making transactions really easy!!
16 de outubro de 2025
Resposta da Monex
Thanks so much for your feedback! We’re glad to hear that our team helps make your transactions smooth and easy. We appreciate your trust and look forward to continuing to support your business!
David T
David T. is great and super easy to work with. Monex rate is reasonable and meets our infrequent needs.
9 de outubro de 2025
Resposta da Monex
That’s wonderful feedback, the Monex team makes the process smooth and straightforward for you!
Okkk super love
8 de outubro de 2025
Avaliação não solicitada
Resposta da Monex
Thank you for your kind words
Monex USA provides reliable precious…
Monex USA provides reliable precious metals services with clear pricing and professional guidance
24 de setembro de 2025
Avaliação não solicitada
Resposta da Monex
Thank you for the kind review! While we don’t offer precious metals services, we are here to assist with any foreign currency needs you may have. Don’t hesitate to reach out!
Your prompt response
26 de setembro de 2025
Resposta da Monex
Thank you! We’re glad our prompt response met your expectations. Providing quick and reliable support is always our goal.
Always Exceptional
It is always a pleasure working with Michael. He is always quick to respond and work well together to work out any discrepancies. I appreciate his timely responses and cheerful attitude each time we work together.
1 de outubro de 2025
Resposta da Monex
Thank you for your thoughtful review! We’re so pleased to hear that our team provides you with timely support and a positive experience.
Resposta da Monex
Thank you for your feedback! We’re glad to know our service has been valuable to you.
Resposta da Monex
Thank you! We're happy to hear you had a great experience and enjoyed the communication.
Great customer service !
23 de setembro de 2025
Resposta da Monex
Thank you! We’re delighted to hear you’ve had a great experience with our customer service. Your satisfaction means a lot to us!
Resposta da Monex
Thank you for your feedback! We’re glad you find our service fast, easy, and secure—that’s exactly what we aim to deliver.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.