Monos Avaliações 4

Purchased two pro luggage bags; of which one was damaged on arrival. Customer support seems entirely AI generated; however, once escalated to a manager I was able to ensure the return would be processed with no 25$ return fee due to the damage. Customer service did take some effort but ultimately was satisfactory. Would recommend this as the product met all expectations.

The luggage has a great design and functionality, but on my second trip it sustained a large crack...despite the website saying nearly indestructible. This would seem to be a misleading statement. Remembering there is a lifetime warrant, when I looked into it, it does not cover this type of damage. Overall Very disappointed in the product.

I received text and email confirmations from Monos that my luggage had been delivered by FedEx on 12/2 to my residence mailroom. Within 20 minutes of the stated drop off time I checked and my delivery was not in our NYC apartment building mailroom. I immediately tried to contact FedEx but efforts to file a missing report were thrown back to Monos. Three days later after numerous emails to Monos I've gotten no reply or offer to help with FedEx tracking. There's is no Monos phone number or even online support chat. I'm likely going to file a credit card chargeback (I have purchase protection through Visa) and not do business with Monos. How would they respond to a warranty request?????

I wanted to share my recent experience with Monos luggage: they took my money but never shipped my order, and even after customer service told me they had emailed the warehouse four times, they still received no response. Despite the item not shipping at all, Monos said they couldn’t cancel my order, which made the situation even more frustrating. In the end, I had to reach out to my credit card company, and they agreed to process a chargeback and cancel the order. My advice: stay far away from this company to avoid the headache I went through.