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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... Ver mais

Avaliado com 1 de um total de 5 estrelas

Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

481 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(481)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Montebell had the product I wanted

Montebell had the product I wanted. Easily accessible. Good price. Delivered quickly and easily.

Product perfect for purpose.

4 de fevereiro de 2024
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Resposta da Montbell Australia

Glad to hear you had a positive experience with us, thanks for sharing!

Avaliado com 5 de um total de 5 estrelas

Great Jacket

I love my jacket! It's light and properly waterproof. I initially received the wrong colour, and Montbell Australia sent me the correct jacket, even while the wrong was was still with the courier, on its way back to Australia. Thanks for that, Montbell Australia.

23 de janeiro de 2024
Avaliado com 4 de um total de 5 estrelas

Great quality products

I love Mont-Bell products. They are top quality. It is a shame the whole range of products is not available in Australia. Prices are higher than in Japan, as should be expected.

19 de janeiro de 2024
Avaliado com 3 de um total de 5 estrelas

Good product, weird service.

Happy with the product but the staff were not very friendly.

Location - Sydney, Town Hall Square.

8 de janeiro de 2024
logotipo da Montbell Australia

Resposta da Montbell Australia

Hi there, thanks so much for letting us know. We always strive to have good service so we're sorry to hear that you didn't experience this, we will follow up on this internally to improve future customer's experiences.

Avaliado com 3 de um total de 5 estrelas

No order progress communication

There was no communication about the sending process at all. I placed the order, and the product arrived at my doorstep sometime later while I was away.

I checked spam and other elements and it did not show up there either.

Normally, there's a notification that the seller has sent the order, and a tracking link is provided. Not in this case.

I was about to call the store to see what was happening when it arrived.

This would preference ordering from others in the future.

Also, I was somewhat perturbed when I ordered from Montbell and got an order receipt from Larry Adler via Eway. This was not expected.

I have not used the raincoat yet, but it seems good.

5 de janeiro de 2024
logotipo da Montbell Australia

Resposta da Montbell Australia

Hi there, thanks for sharing your experience with us.

All of our order updates are sent out automatically at each step of the process and I can see that the logs for your order include email updates being sent. I've just checked and can see that the email in this review is the same as the order email so I wonder whether your order information could have ended up in spam?

If you could please double check this and get in touch with us at shop@montbelloutdoor.com.au if there are any issues then we can try to make sure that the process works more smoothly in the future.

Avaliado com 4 de um total de 5 estrelas

Well designed thong alternative but expensive

Well designed thong alternative, comfortable to wear with or without socks. Not a brand I was aware of but I’ll keep a look out now.
Perhaps not quite the bargain I thought compared to UK pricing but pretty good. Received tracking number which was helpful.

28 de dezembro de 2023
logotipo da Montbell Australia

Resposta da Montbell Australia

Hi there, thanks for reaching out about your order. All of our prices do include taxes online. If you could please reach out to us at shop@montbelloutdoor.com.au with information as to where you saw a price increase due to taxes we'll be happy to look into this for you.

Avaliado com 5 de um total de 5 estrelas

Montbell products bang for buck

Montbell products bang for buck. The staff for very helpful and they were patient showing the products Pro/Cons.

27 de dezembro de 2023
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Resposta da Montbell Australia

Thanks for leaving the review and letting us know!

Avaliado com 5 de um total de 5 estrelas

Took the tent out for its first camp…

Took the tent out for its first camp and it the quality of materials is very good . Went through it's first severe thunderstorm and it remained dry.

16 de dezembro de 2023
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Resposta da Montbell Australia

Glad to hear that the tent performed well in tough conditions, thanks for sharing your experience.

Avaliado com 3 de um total de 5 estrelas

Delayed shipment…

We had to chase up on our order because of the stock situation but we were not informed.

10 de dezembro de 2023
logotipo da Montbell Australia

Resposta da Montbell Australia

Thanks for sharing your experiences, we will endeavour to dispatch orders more quickly and communicate more effectively if there are any issues.

Avaliado com 5 de um total de 5 estrelas

Larry Adler Staff excellent

Larry Adler Staff made the process of returning faulty backpacks quite seamless and were so incredibly patient and helpful with a great knowledge of the backpacks for women.
We had 3 faulty backpacks, the interiors of the fabric had peeled off and flaked throughout our luggage, despite living in 3 different places, all had deteriorated in the same manner and same sections of fabric, with different amounts of usage as well. We were extremely happy with LA staff helping us.

17 de dezembro de 2023
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Resposta da Montbell Australia

Thanks for sharing your experience, we're very sorry for the experience that you had with faulty items but we're glad that the situation was able to be effectively resolved for you.

Avaliado com 5 de um total de 5 estrelas

Stylish accessories

We’ve bought Montbell in the past and found the quality is exceptional. The staff were helpful and online was a good experience and prompt delivery even over the Christmas shopping time.

11 de dezembro de 2023
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Resposta da Montbell Australia

Thanks very much for leaving your review, happy to hear that you enjoy the product and service.

Avaliado com 2 de um total de 5 estrelas

When I travelled into the city to…

When I travelled into the city to collect my C&C purchase, the backpack was not available in store. This was about two weeks before Christmas, yet the sales assistant was unable to contact a manager to provide a solution. I spent about an hour and a half waiting for an outcome (the sales person eventually found stock in another store, and the unit was dispatched quickly by courier to my home address.) The whole episode, including travel, took over four hours, and I returned home that day without a backpack. Poor service - although the sales person himself was apologetic, understanding and did everything he could to resolve the issue favourably for me. I will encourage friends to be wary of Montbell service.

8 de dezembro de 2023
logotipo da Montbell Australia

Resposta da Montbell Australia

Hi there,

Thanks for sharing your experience with the click and collect process. I'm sorry to hear that you had this experience and we will review our internal processes so that we can avoid similar issues in the future.

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