ABSOLUTE SCAM! I got some jewellery for my birthday. I was looking for jewellery that would not turn my skin green. First thing I never received the confirmation email for my order which was plac... Ver mais
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Veja o que dizem as avaliações
Absolutely disgusting service took nearly 7 weeks to arrive & when it did the quality was cheap. I’ve had better jewellery from SHEIN. Avoid avoid avoid unless you want to be ripped off.
So easy , I got follow up email regarding delivery and when my goods came I had a problem with the fit and a quick chat resolved my issue, and I now wear all day everyday . Swimming, showering no prob... Ver mais
A empresa respondeu
I bought a pair of Moonela earrings to wear all the time and sleep in a few weeks ago. So pleased with them. I spend a couple of hours most days in the gym and currently in the Canadian Rockies cyclin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Moonela is a UK jewellery brand specialising in personalised and waterproof pieces. Every piece is made with a stainless steel base and 18K gold PVD plating, designed to be worn every day, in the shower, at the gym or in the sea. We ship across the UK, Europe and internationally.
Informações de contato
Reino Unido
- moonela.it
2,3
Ruim
30 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Beautiful personalised bracelet
Beautiful bracelet with amazing customer service. I’ve had it with my daughters name who is due next week so this will be a very special item I will never take off! Thank you so much!
28 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Jessica,
Thank you so much. A bracelet with your daughter's name on it before she's even here is one of the nicer reasons we get to make one, and we're glad it arrived in time.
All the best for next week.
Moonela
I recently purchased a yellow gold…
I recently purchased a yellow gold tennis bracelet from Monnela, and I couldn’t be happier with it. The bracelet is absolutely beautiful, with a stunning, polished finish that catches the light beautifully. The yellow gold has a gorgeous, rich tone, and the overall quality and craftsmanship are impressive.
It’s elegant, timeless, and incredibly easy to wear, making it a beautiful addition to any jewellery collection. I’ve received so many compliments already, and I’m genuinely very pleased with my purchase. It’s even more beautiful in person, and I absolutely love it!
24 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Shiqi,
Thank you, this is a lovely one to read. The tennis bracelet is a piece we're proud of, and the polish is the part we spend the most time getting right, so hearing it catches the light the way it should means a lot.
Enjoy the compliments.
Moonela
So easy
So easy , I got follow up email regarding delivery and when my goods came I had a problem with the fit and a quick chat resolved my issue, and I now wear all day everyday . Swimming, showering no problems looks like new 🙌
1 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hi,
Thanks for this. Good to hear the fit issue got sorted quickly, that's exactly what the team is there for.
Swimming and showering with no problems is the whole point of how these are built: a stainless steel base with 18K gold PVD plating, made to be worn rather than put away.
Moonela
Super nice items on the site
Super nice items on the site. And thanks to the buy one get one free offer, it's super affordable for the good quality you receive. I placed my first order recently and it arrived much faster than expected. It is sent neatly in a jewelry pouch and box. Everything looks super sweet and neat.
Lets go to my second order!
17 de julho de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Elody,
Thank you, this is good to read. Glad the order arrived faster than expected, and that the pouch and box landed well, we put real thought into that part.
See you for the second order.
Moonela
Do not purchase
The items arrived, but they were such poor quality I had to return them.
The tracked courier service has shown that they have received my items on the 13th of August, they no longer respond to emails when asked about my return and refund.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Danielle,
You're right to be annoyed, and the silence since your return arrived is on us, not on you.
Your parcel was delivered on 13 August and you wrote twice after that without getting an answer. Your full refund of £112 has gone back to your original payment method, and your bank will take a few working days to show it.
The earrings you received shouldn't have left in that condition. That's gone to the workshop and we're checking the rest of that batch.
If anything is still outstanding, write to support@moonela.co.uk and it comes straight to the person handling this.
Moonela
DO NOT USE
DO NOT USE! This company has robbed me of my money!
Ordered arrived after long delay of delivery and completely incorrect order was sent!
Over 6 weeks of emails to ask for this to be sorted and email reply I continue to receive is ‘have patience’
9 de julho de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Hannah,
Two things went wrong on your order: it took longer than our stated window, and the wrong item was sent. Neither should have happened, and the six weeks of back and forth afterwards is the part we're fixing hardest.
That bundle has since been withdrawn from sale, and we've brought in a dedicated team for exactly these cases.
Your order is still open as far as we're concerned. Email support@moonela.co.uk quoting this review and we'll close it properly, replacement or refund, your choice.
Moonela
Do not buy off them ordered 8 days ago…
Do not buy off them ordered 8 days ago and nothing still not been sent emailed 3 times wrote in their Facebook posts then they got deleted off! I’ve contacted Clearpay who I’ve used to see what they can do AVOID AT ALL COSTS.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Lucy,
Three emails should have got you an answer. They didn't, and that has changed: support is now staffed by people dedicated to open cases.
Our delivery times vary depending on the destination country, and they can also be affected by the courier handling the final delivery in that country, but yours was exceeded, and that's ours to fix rather than yours to absorb.
Send your order number to support@moonela.co.uk and we'll get it moving and deal with the Clearpay side directly, so you're not chasing two places at once.
Moonela
Esta empresa tiene un mal servicio de envio
Esta empresa tiene un mal servicio de envío. Sigo esperando mi paquete pero a su favor diré que parece que están pendiente de localizar mi pedido y que me mantienen informada
25 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hola Marta,
Tu pedido salió el 18 de agosto y tiene número de seguimiento, así que el paquete existe y se puede localizar. Entendemos la frustración por el tiempo de espera, ese punto lo aceptamos.
Somos una marca registrada en Londres, Moonela Limited. No hay ninguna estafa aquí, solo un retraso que estamos corrigiendo.
Escríbenos a support@moonela.co.uk y lo cerramos: localizamos el paquete o te devolvemos el dinero, lo que prefieras.
Moonela
35 days later still no package
35 days later still no package, worst customer service ever , please do not buy from them. States on their website that if your package is 30 days undelivered they will give a full refund, still silent from them. Worst website ever. Much better, more accommodating and responsive businesses out there. Don’t waste your time with them. And to add to all of it they say one thing on this website to look good but through direct messaging they say they won’t be processing my return. Absolute waste of time. DO NOT BUY OFF THEM.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Moonela
Hi Ellen,
We've now gone back through your order properly. The hold-up came from the courier side: the delivery was blocked by the carrier because of a restriction that applies to your delivery region, which is why the parcel never moved and why you couldn't get a straight answer out of us.
Your full refund has now been processed and will take a few working days to show on your original payment method. If anything is still outstanding once it lands, email support@moonela.co.uk and we'll finish it.
Moonela
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