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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Seven days ago I got an order acknowledgement from Mop Pro in their advertising they say 3 days delivery. I've tried contacting them several times to no avail. I got a reply saying thanks for your mes... Ver mais

Avaliado com 4 de um total de 5 estrelas

I ordered a mop on 16th July and still nothing received in spite of two chaser emails and money taken..However FINALLY arrived 5th August and actually it is a really good piece of kit - apparently fli... Ver mais

Avaliado com 2 de um total de 5 estrelas

Customer service is non existent, I contacted them 3 times during the over 2 weeks wait for my order. The only time they answered was to tell me that it would be dispatched within 2 to 4 days this wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m delighted with my new Mop-pro -mop and bucket - start up kit. It’s genius double bucket in one, has made cleaning my floor so much easier. It’s very straightforward to put together, once you’ve wo... Ver mais

Detalhes da empresa


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 1% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(1.082)

186 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easiest and best mop…

This has to be the easiest and best mop I have ever used. The bucket is so light that it makes moving it around extremely easy. No more sore hands (due to arthritis).

26 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bucket arrived with a crack in it

Bucket arrived with a crack in it. Requested a replacement by email three times and no response. Looking at all the other 1* reviews, I don't hold out any hope that I'll receive anything and the money is wasted. Don't bother as it seems even in tip top condition it does not work very well. Steer clear

2 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product.

Fast delivery and well packaged. Easy to put together and use. Nice and tidy when packed away and really easy to use with good results.

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product, compact, easy to use

Just used the Mop Pro for the first time today, must say the floor was done in a flash, very impressed with the design of the wet n dry compartments, very easy to use once you learn which way the handle folds against the mop to place in the bucket, and only once put it in the wrong side after getting carried away 😆
This has made floor cleaning so much easier for me and the fact I don't have to lug a big heavy bucket across the floor anymore, plus compact enough to fit in a cupboard out of the way, definitely the best purchase delivered to my door. It was very easy to put together too, all in all an EXCELLENT product and 100% recommend to buy, oh and a great price with quick delivery too.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Had high hopes for this mop

Had high hopes for this mop, but have been disappointed. It's flimsy, and the dirty water from mopping the floor, flows back into the clean water chamber when wrung out. Not worth even half the money, would not recommend.

18 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought this mop pro for using in my…

I bought this mop pro for using in my new house , moved in just a week ago , on using only for the 2nd time it’s already broken. The dry part of it has come away , no way to get excess water out. It will not reattach at all . It’s also very flimsy and topples really easily . I am still paying this through Klarna have informed them of issue and have suspended payment . I have also emailed customer services 3 times now and still no response . Very dissatisfied customer here . Avoid this company .

25 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a mop and on arrival ( which…

Ordered a mop and on arrival ( which took longer than advertised ) the mop bucket lid was broken. The quality is extremely poor...something I wouldn't pay a few pounds for. I paid £24.99.
Contacted company to ask for a refund due to it being faulty and of poor quality,only to he told,sorry it's been opened,we'll of course it has that's how I've found out a part is broken,I'm not a mind reader . They still refused and sent me out a new lid,which they didn't pay postage for!!!! So I had to pay £7 to get the parcel. I emailed company and they've replied...it's a scam and contact my bank. I included screenshots of all the paperwork that clearly shows they've sent it to me and the failure to put postage on card from Royal Mail. It was officially delivered by Royal Mail as I know our post people. AVOID this company at all costs,they will blame anyone but themselves. Customer service is a minus I would give minus stars,but had to leave 1 star to post this review . AVOID, AVOID, AVOID.

12 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast reliable service

Fast reliable service. The mop and bucket are as described on the website. Simple, compact and space saving. Definitely recommended for homes with limited storage space. Only con is that, I find the lid hard to remove for filling up bucket with water, so I fill up without removing the lid. Works great.

5 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please don’t waste your money

Please don’t waste your money. I ordered 5 new cloths, arrived 3 weeks after order placed. I was then charged £5 for postage before Royal Mail would deliver as postage apparently not paid 😡I laid for delivery when I ordered and was promised 2-3 day delivery period.

8 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased this moppro bucket and mop

I purchased this moppro bucket and mop, I was very disappointed when I opened the box and assembled the mop. The mop is very cheap quality not worth even a penny I have not used it . The mop is very flimsy not possible to use it with out falling apart not that I tried as the poll was not connecting. I would not recommend this product to anyone.

24 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful experience

Placed a order on Monday 22nd May then got sent the usual emails of the order then on the Tuesday got another from Evri saying there are expecting a parcel 2-3 delivery with the tracking number also sent via email to me.

It's now the 2nd June and still not had my delivery as my order is still at Mop Pro not even sent out to Evri, i have emailed Mop Pro because they have no customer support phone number which is awful for a business in my opinion but hey, i tried there chat service which is totally broken and does not work so i am stuck in limbo if i got scammed or something + on the Shop app i cant even make a complaint because the order is not a month old. I don't know what to do.

At this point i want my money refunded ASAP

2 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We never received the order

We never received the order. They advised us to contact them back if not delivered by evri within the next 48hrs as evri have confirmed that they received it.
We still have not received it after almost 3 wks but they will not answer our emails. Very poor customer service and lack of communication

2 de junho de 2026
Avaliação não solicitada

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