I booked the Novotel el-Borg in Cairo with this website. On check-in I was advised that the Novotel charges a premium city tax with bookings using morerooms. This has added $330 city tax to my 5 nigh... Ver mais
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Veja o que dizem as avaliações
I have Just Returned from an overnight stay in London at the Thistle Hotel Bloomsbury. More rooms.com was so competively priced compared to other providers including the direct price of the hotel,t... Ver mais
A empresa respondeu
Did anyone happen to notice all the response letters to the customer from this company are EXACTLY the same? Thats because they aren't a real company. Also notice in their address in says "New Jersey"... Ver mais
A empresa respondeu
I accidentally booked the wrong nights for my upcoming summer holiday. I rang through to the call centre expecting a long wait, but the phone was the answered straight away by Theo Slavic. He was very... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Morerooms is a leading online accommodation provider based in Jersey City, New Jersey. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, activities and any personal requirements.
Informações de contato
35 Journal Square, NJ 07306, New Jersey, Estados Unidos
- 1866 389 9767
- support@morerooms.com
- morerooms.com
4,1
Muito Bom
835 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrendous experience
Horrendous experience. Purchased a 2 night ‘luxury’ stay in Orlando at a premium universal hotel. Paid in advance. Arrived and the hotel room was full of vomit on the carpet and blood stains on the bathroom curtain. Was told by management to contact morerooms as they are the agent. They have offered 25% refund when the room was totally uninhabitable.
I would never use them again. They respond to customer enquiries once a week, normally from a New York number on a Saturday evening. Avoid avoid avoid
16 de agosto de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear James,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. We have thoroughly investigated your concern and found that it has been addressed. The hotel provided you with a 25% refund of your booking amount as compensation for the inconvenience. Additionally, you utilized your stay, and the hotel confirmed that the second reservation was used without any reported issues.
If you require any additional help, please do not hesitate to contact us at support@morerooms.com.
Team Morerooms
Ethan was very kind and efficient in…
Ethan was very kind and efficient in helping me to cancel my reservation. I was sorry to have to cancel, but he reassured me and was most helpful.
9 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Guest,
We are so happy that you enjoyed your experience with "Ethan"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
I received excellent customer service…
I received excellent customer service from Mr. Jim Parker who resolved the issue in a timely response. I was also contacted directly by telephone.
8 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear James,
Thank you for taking a moment to share your rating and review for Jim.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Beware, Fake listing on their website
Fake listing on their website. Beware.
I booked a hotel from their website and paid full. After few minutes I got a call saying that the hotel you booked is no longer available. The sales started to upsell with a higher price and convince me that they cannot do anything to give me the same price. The sales knows that the money is blocked from my card and there was no other for me to book another hotel but to go through him. I decided not to proceed with them. Unfortunately the money I paid was blocked till they will release it.
6 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Nishat,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
Ethan Hunt was very helpful and…
Ethan Hunt was very helpful and efficient. Process of booking and cancelling hotel was easy and straight forward.
29 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Prakash,
We are so happy that you enjoyed your experience with "Ethan"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Was easier than I thought it would be!
Due to unexpected work schedule changes I found it necessary to cancel my husband’s reservation. I was lucky to land Theo as the associate that answered my call. He was courteous & quick with resolving my dilemma…thank you for your help, Theo!
26 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Leslie,
Thank you for taking a moment to share your rating and review for Theo.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Reservation cancellation
I made a reservation and needed to cancel it several days later. I called in and talked to Alvin Smith and he was very helpful and professional in taking care of my request. He ensured I received the refund e-mail before we ended our call. Great customer service!
25 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Robert,
We are so happy that you enjoyed your experience with "Alvin"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Had to cancel
Called to cancel a room I booked that wasn't needed they sorted it no problem.
Thanks
23 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Martin,
Thank you for taking a moment to share your rating and review for Ethan.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
AVOID, AVOID
Don’t touch this company with a barge pole.
If the price is too good to be true, trust your gut instinct because in my case it was. One hour after booking they advised rooms no longer available for my dates. Back on their website the same room was available but at near double the original price.
Yes, they will refund you in 3-4 working days, so having worked in finance for years, this is an underhand way for this company to have use of your funds for that period.
Disgusting practice and should be deemed as criminal.
Now been on an epic email trail with this company with all the bland scripted responses fired back at me. Nothing they say or do will take away from the fact that this company engages in crooked fishing expeditions. They dangle that too good to be true price, reel you in, debit your account then advise booking could not be completed.
Managed to book with a rival booking website at a smidge over their cheap price, would even have paid double the original with another company rather then touch this company ever again.
AVOID, AVOID, AVOID
Follow on from this. The cheap rate is still showing, would be interesting to see if they “actually exist”.
Refund processed 2 days later, so they had use of funds for 2 days.
22 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Christine,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
I made a silly mistake when booking my…
I made a silly mistake when booking my hotel room. Accidentally book a twin room not a double. Contact more rooms and Kevin Stuart was brilliant sorting a double room for me. Great communication.
20 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Tony,
Thank you for taking a moment to share your rating and review for Kevin.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Resposta de Morerooms
Dear Kath,
Thank you for taking a moment to share your rating and review for Alvin.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Ethan helped me change my reservation…
Ethan helped me change my reservation without any problem- he was so helpful!
17 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Jeanne,
We are so happy that you enjoyed your experience with "Ethan"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
I unfortunately took a chance despite…
I unfortunately took a chance despite the reviews and got a cancellation back! These kind of companies should not be operating as im now back to square one.
This is the response i got from them..
‘Please be advised that the room type selected for the booking could not be confirmed as it was sold out during the booking process. Thereby we have initiated the full refund of the booking amount 249.08 GBP Normally, it takes 2 working days for the credit to reflect in your card. However, it may take 5-7 working days depending on your bank’s clearance policy’
16 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Mumtaz,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
Great Customer Service
I was unfortunately unable to travel and had to cancel my hotel reservation. A gentleman named Ethan called me to assist and his service was very prompt and professional. Thank you Ethan!
13 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Kevin,
Thank you for taking a moment to share your rating and review for Ethan.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Theo has been incredible
Theo has been incredible, we had a really disappointing visit to a hotel in Portugal, we arrived to what we thought was going to be a 5* hotel, it was certainly not! We got Theo on the phone and he sorted it out for us immediately and we were able to get our money back and go to a new hotel the morning after we arrived.
He has been in touch since to make sure we are receiving communication from the hotel and updating us accordingly!
I can’t fault Theo or the team!
Would recommend booking with them!
11 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Mireya,
Thank you for your kind words about Theo and for taking the time to share your feedback!
We’re thrilled to hear that your experience was excellent. We look forward to the opportunity to assist you again in the future.
Team Morerooms
Amber was friendly and helpful with…
Amber was friendly and helpful with canceling our reservation due to the Line Fire approaching where we live and needing to be ready for evacuation.
11 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Kristi,
Thank you for taking a moment to share your rating and review for Amber .
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Excellent customer service from Jim…
Excellent customer service from Jim Parker when I needed to cancel my booking. Called backbwgen he said and deaktvwith it very quickly.
8 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Sandra,
We are so happy that you enjoyed your experience with "Jim"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Amazing customer service
My husband had a room booked for a hotel in Prague and had to cancel at the very last minute due to family emergency. We thought it would be a nightmare to try getting any money back but the company was amazing. Very understanding, efficient and transparent, they kept us updated along the way. Would certainly use this company again and recommend them 100%.
6 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Noreen,
Thank you for taking a moment to share your rating and review!
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Noemí was excellent
6 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Yeniffer,
Thank you for your positive feedback and for taking the time to share it!
We’re thrilled to hear you had a wonderful experience booking with us. We look forward to the opportunity to serve you again in the future.
Team Morerooms
The service was quick and easy and I…
The service was quick and easy and I received the help I needed.
5 de setembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Steve,
We are so happy that you enjoyed your experience with "Theo"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
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