I booked the Novotel el-Borg in Cairo with this website. On check-in I was advised that the Novotel charges a premium city tax with bookings using morerooms. This has added $330 city tax to my 5 nigh... Ver mais
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Veja o que dizem as avaliações
I have Just Returned from an overnight stay in London at the Thistle Hotel Bloomsbury. More rooms.com was so competively priced compared to other providers including the direct price of the hotel,t... Ver mais
A empresa respondeu
Did anyone happen to notice all the response letters to the customer from this company are EXACTLY the same? Thats because they aren't a real company. Also notice in their address in says "New Jersey"... Ver mais
A empresa respondeu
I accidentally booked the wrong nights for my upcoming summer holiday. I rang through to the call centre expecting a long wait, but the phone was the answered straight away by Theo Slavic. He was very... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Morerooms is a leading online accommodation provider based in Jersey City, New Jersey. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, activities and any personal requirements.
Informações de contato
35 Journal Square, NJ 07306, New Jersey, Estados Unidos
- 1866 389 9767
- support@morerooms.com
- morerooms.com
4,1
Muito Bom
835 avaliações
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Fraud took my money and did not book
21 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Elle,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
The best customer service I have…
The best customer service I have received. I phoned and spoke to an associate named Aurther who was super knowledgeable and helped me with booking my hotel…. Not only this but the hotel room rate I received was the best and lowest vs other websites. I will only book with Morerooms going ahead. Thanks again
13 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Neda,
We’re thrilled to hear that you had a wonderful experience with "Aurther"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Excellent customer support
Excellent customer support. Had a slight issue on the website with a booking but after calling, Amber dealt with it very efficiently and professionally and got the booking finalised easily.
13 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear David,
Thank you for your positive review for ''Amber'' and for sharing your experience. Your feedback inspires us to continue exceeding expectations. We appreciate your support and hope you have a fantastic day.
Team Morerooms
Very helpful and professional
Very helpful and professional. It was Ethan Hunt
6 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Amy,
We are so happy that you enjoyed your experience with "Ethan"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Phone contact Ethan Hunt was very…
Phone contact Ethan Hunt was very helpful but the booking site was useless as it wouldn't accept my booking ref number which forced the call
6 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Tracey,
We’re thrilled to hear that you had a wonderful experience with "Ethan"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Professional service by Theo Slavic…
Professional service by Theo Slavic when I wanted to cancel my hotel booking.
6 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Darwin,
Thank you for your positive review for ''Theo'' and for sharing your experience. Your feedback inspires us to continue exceeding expectations. We appreciate your support and hope you have a fantastic day.
Team Morerooms
John Smith was very nice and helpful when I called to confirm my reservation
John Smith was very helpful, patient and kind helping me with my reservation.
4 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Veronica.
Thank you for taking a moment to share your rating and review for John.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Very helpful staff
Very helpful staff, Especially Ethan, I had to change my holiday plans and there was no hesitation at all in the offer of cancellation and a full refund!
First Class service.
4 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Neil,
Thank you for taking the time to provide your rating and review for Ethan.
Your feedback is invaluable to us and helps improve the quality of our services.
We are grateful for your business and look forward to assisting you on your future travels.
Team Morerooms
Very helpful and professional
Very helpful and professional. Answered my question immediately and courteously.
4 de dezembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Chris,
We’re thrilled to hear that you had a wonderful experience with "Aurther"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Resposta de Morerooms
Dear Storr,
Thank you for taking a moment to share your rating and review for Amber.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Easy to cancel once your plan changes
Made a reservation yesterday and had a change in travel plans. Called the customer service. Was picked up right away. The reservation was cancelled in two minutes and got the email confirmation immediately.
12 de novembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Andrew,
We're thrilled to hear that you had a great experience with "Alvin"!
Thank you for the wonderful review. We look forward to collaborating with you again in the near future.
Team Morerooms
Helpful staff
Made a booking rang up twice to speak to someone and both times the staff was very helpful in dealing with my matters successfully. Wasn't to much waiting time on the phone to picked up straight away.
12 de novembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Sajid,
Thank you for taking a moment to share your rating and review for Aurther.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Theo was great and went above and…
Theo was great and went above and beyond to provide the room type we wanted!
Thanks!
8 de novembro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Narahari,
We are so happy that you enjoyed your experience with "Theo"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Scam! Avoid!
Scammers! Stay away! All the good reviews are fake! Booked a hotel room because the price was good, paid for it and then 5 mins later I get a call to say that I need to pay £800 more as they made a mistake with the price. In the end, had to cancel booking. Jim Parker and John (obviously not thier real names) are amateurs. Pay the extra few hundred and go to legitimate company.
31 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Sabina,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you faced with your booking, and we completely understand your frustration.
To clarify, prices are dynamic and can change based on availability and demand, which means that they are not guaranteed until the booking is fully confirmed. We strive to provide accurate information, and we regret that this led to a misunderstanding in your case.
We would appreciate the opportunity to discuss this matter further and explore how we can resolve the issue. Please reach out to our customer service team directly; we’re committed to addressing your concerns and improving your experience. Your feedback is invaluable to us, and we hope to regain your trust. Thank you for your understanding, and we look forward to hearing from you soon.
Team Morerooms
Scam ( and website misrepresentation)
Scam ( and website misrepresentation) . Dont be fooled.
15 de maio de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Glenn,
Thank you for your feedback. We're sorry to hear that you feel this way. We strive for transparency and customer satisfaction, and it’s important to us to address any concerns you might have. If you could provide more details about your situation, we would love to investigate further and work towards a resolution. Please feel free to contact our customer service team directly. We value your feedback and hope to make things right.
Your input is invaluable to us, and we hope to regain your trust. Thank you for your understanding, and we look forward to hearing from you.
Team Morerooms
TERRIBLE
TERRIBLE! Avoid at all costs as they do not fulfill prices advertised!! Wanted an extra payment of £800 once booking was made! Spoke to ‘Jim Parker’ and the supposed manager ‘John’ (if thats the real name)- terrible customer service.
31 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Humaira,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you faced with your booking, and we completely understand your frustration.
To clarify, prices are dynamic and can change based on availability and demand, which means that they are not guaranteed until the booking is fully confirmed. We strive to provide accurate information, and we regret that this led to a misunderstanding in your case.
We would appreciate the opportunity to discuss this matter further and explore how we can resolve the issue. Please reach out to our customer service team directly; we’re committed to addressing your concerns and improving your experience. Your feedback is invaluable to us, and we hope to regain your trust. Thank you for your understanding, and we look forward to hearing from you soon.
Team Morerooms
SCAM SCAM DO NOT TOUCH THIS COMPANY
SCAM SCAM they took my money , I contacted the hotel the next day and they confirmed no booking under my name.Back and forwards correspondence from myself and more room ,they reassured me every time give us time to sort this out etc etc.. four days later still still no reservation ,then they started to blame the company they had used to book it though ,I phoned them and wanted a straight refund ,they wanted me to give them more time but I’ve never ever dealt with a company that has reassured me four times they’ve booked it over the space of three days ,for then me to contact the hotel and nothing is confirmed ,yes I got my money back 6 days later but this clearly a scam ,every single one star review should be taken note of,don’t make them same mistake I did ,this is for anyone even contemplating using this company , DO NOT DO IT!!!!!!
19 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Paul,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
Do not use this place
Do not use this place. Completely rip off. No help whatever. Tried to resolve problem with my reservation but customer service ping pong me all over the place. Told to reach out to place where reservation was made. Hotel told me go back and resolve issue with agency where reservation was booked. To end of the day I lost my money.
19 de agosto de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Volodymyr,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction.
Team Morerooms
Jim Parker was great
Jim Parker was great! I had a problem with the room I booked not being available, he called me, upgraded me at no extra charge and called me back to confirm I had all the documents I needed. He was patient, professional and very helpful!
21 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Amy,
We are so happy that you enjoyed your experience with "Jim"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Jim parker was great
Jim parker was great. We had an issue with an typo on the name on reservation which hotel wanted us to run hoops to get resolved. Jim took care of it for us on priority. I would recommend them when booking rooms. I’ll be back!
21 de outubro de 2024
Avaliação não solicitada
Resposta de Morerooms
Dear Rahul,
We are so happy that you enjoyed your experience with "Jim"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
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