Morgan Sindall Property Services Avaliações 

Been waiting since February for a bath tap to be fixed, numerous appointments with inadequate engineers, new jobs gets raised pls note each job has a payout fee from Westminster city council. Disgusting customer service and refuses to supply complaint details to lodge a complaint

Is Zero rating or minus an option??!!! Absolutely disgusting. I have lived in my property for just over a year now and not one thing I have had to have fixed has been done correctly, or I have had to chase and chase and chase, or wait weeks and weeks on end. For someone who suffers with sciatica and asthma too, which is all in their notes, the scheduler lady on the phone today to the electrician outright said 'I appreciate that (regarding my notes that the electrician read out) but nothing we can do she will just have to wait' how about you take the time to actually book a plumber with an electrician on the same day that needs it! instead of complaining and sighing on the phone that 'you can't wait to go home tonight'. I'm sorry that us tenants are such a burden to you, but maybe if you did your job correctly and helped those in need, things would be better. WORST company ever! god forbid any of their children ever had to deal with them and live the way some of us are left to live. APPALLING.

Vile, disgusting people. Left a disabled family member without hot water for 3 days because the lazy, incompetent workman couldn’t be bothered to do the job and clocked off early Friday. You should be ashamed of yourselves.

Take note!!
Please take note of the rest of your reviews. You are representing Westminster Council for doing their repairs but you are completely incompetent. You do not stick to your schedule appointment. Let people down have them waiting weeks on end and it’s the same excuse every day. Our operatives are on an emergency Then you have the cheek to reschedule a week later. We are all emergencies for Repairs which should be taken into consideration when you are meant to be representing your name. As a company, let’s just see how long Westminster keeps you in contract very very poor service.

Absolute time wasters. Appointments are booked in and the engineers either can’t do the job or just don’t turn up, even when you get a text to state that they are on route. They tell lie after lie after lie and can take up to 6 months up to a year to complete 1 job, IF you are lucky. They have only 2 plasterers in the borough of Waltham Forest, one has been sick since December, the other obviously busy. They lack communication and will try and pass you over to a different department, although it is them that deals with the issue. They don’t have no consideration for peoples time or whether they have to take time off of work or cancel plans for their appointments. They just don’t care

The emergency calls 24/05 for a toilet flush stop working 🤯 have a pregnant lady at home. They were happy to send someone within few hrs. The person on the phone was so polite and understandable at a time of need. I spoke to staffs members at normal office hrs too all well polite and well mannered. The emergency at midnight with orange uniforms didn’t get his name he was friendly and polite. My toilet flush played up again😩 26/05 Ellis come to rescue he wiped his feet as he entered my property well mannered very polite fix my toilet flush and said any problem give us a shout. A big shoutout to Morgan Sindall for having such a wonderful emergency repairs staff members on handling calls and to emergency call out for repairs 👏👏👏👏Thank you for understanding time of needs. Life savers ☺️

I wouldn’t give them one star. Morgan sindall have had my life for 4 yrs because of thier incompetence to be able to do a job. They have broken me mentally and had to live with mould an damp. Even though i have a voice recording of ian at morgan sindall as a manager saying wall wasn’t damp. However 4 wks later a surveyor came out and found the cause of my damp an mould an wall was 100% wet. In 4 yrs ive had a damaged carpet which I complained they said they investigated but obvs didn’t has no one asked for my evidence.
Then concrete layed not once but twice an done wrong has now got to be ripped up an taken out.
I have 4 yrs of correspondence an 4 yrs of evidence. Sadly i cant tale a legal case against them as it falls with my lical council who are tied in tona contract with these cowboys. They removed a back step an left it until i had my fall then everyone rushed to come put temp step in
However im now intouch with my local mps offices who are now taking it beyond the complaints system with my local council.
Morgan sindall should be ashamed of themselves.
This has been going on since November 2021 til now 2025.
If you want your home ruined use them if not avoid all together

Bunch of cowboys, avoid like the plague was told they could not do a repair as there may be asbestos in floor, someone had already been round to remove it which they booked in. These idiots could not run a game of tiddly winks let alone a repair company. Should be struck off

Morgan Sandall sent me a note arranging a time for a boiler and gas test. All day, I waited, but nobody arrived. When I contacted, I was informed that the date had been rescheduled for next week without informing me . I waited till the following week, but nobody arrived. Sometimes the engineer writes that he showed up and no one was home, so I wanted to demonstrate that I was home and nobody arrived. I contacted them to explain why no one had shown. This demonstrates how unprofessional Morgan Sandall is when interacting with clients.

Honestly, how councils or anyone hire this company is beyond me. The work they carry out is subpar at best and most of the time its half arsed and half finished with just all round general shoddy workmanship. They have genuinely the worst customer service I've ever dealt with. Over 1 hour long wait times on the phone only to be met with rude, arrogant and unprofessional people. They could not care less about your issue or what you need repaired, they only care about getting off the phone, rushing you through the call and huffing and puffing when trying to explain something. They don't even have the decency to say bye without being rude. Just downright an awful company.

Avoid at all costs.

Derserve a Zero.
Show up when nor expected or don't show up when expected. The complaints manager is awfull just sends e mail instead of calling so you can have your say. He just dictates to you. Dreadfull service I will be contacting my Mp regarding my unsolved issues

This company is the most incompetent business to grace God's green earth. Appointment booked for this morning 8am - 12:30pm. Received phone call at 12:10pm to tell me that the appointment was cancelled due to the engineer being sick!! 3 years waiting for server black mould to be dealt with and still nothing done, I am absolutely sick of this company they are beyond useless and should be shut down!!! Seriously had a gut full of them why St Albans council use them is beyond me.

Appointment cancelled time & time again, staff always sick apparently.
Total joke of a contractors
Tenants of Hertfordshire don’t deserve a sub standard service from these cowboys.

Dreadful experience, they either show up when not booked or don't show up when booked.
Called out for issue with a external door, was told it was okay now after bashing the hinges with a hammer, complained again second guy moved hinges made it worse. Third may I add young guy saw the issue straight away and said it needed replacing. Someone can measured it up and said it be ordered and be about 3 weeks. These weeks passed not heard so rang and said it's not been ordered, so had to wait again

I don't know who let this company work at all! Is there any inspection in this country to check how they work and what they do? Very unproffesional and irresponsible people who don't even have skills nor knowlegde to do their jobs. If you report a repair they come multiple times just to take photo of the problem in your property and then leave. If you call them for emeregency they are lying that someone is on the way to get rid of you and no one ever comes. Even if they do something it is in a rush and unproffesionally.

After 2 years of phone calls and receiving lots of broken promises requests to use there complaints procedure that is then totally ignored. My local councilor getting involved who was fobbed off with blatant lies. Our block being described as a fire hazard and a heath and safety risk to its residents Morgan Sandall appear to put more money and effort into avoiding doing any work . Luckily they are stupid enough to leave a nice paper trail of there lies and incompetent behaviour .

Not only do they continuously miss appointments, when you do finally get through to speak to someone they're rude and unaccommodating. It wouldn't be half as bad if they did a decent job in the first place. Who knows how they got a large council contract, seems a little underhanded...

Following on from my previous review, sent Morgan Sindall all the info as requested and guess what?

NOT HEARD ANYTHING,TYPICAL.

NOW THEY ARE ASKING ME TO SEND IT AGAIN PATHETIC

Had a repair booked for 3/12/2024 was asked if I’d like them to avoid school run times. I said yes. Workman turned up while I was on the school run. We spoke on the phone and he rebooked the repair for 19/12/2024 between 9:30-12. Waited all day no one turned up. Called Morgan sindall to be told no repair job was booked in for today. That’s now 2 days I’ve waited at home for the same repair to be done with no one turning up. This place is an absolute joke. Repair is now booked for a 3rd time. Let’s see if someone actually turns up in the times I’ve told them I will be available!!

I have had scaffolding at the front and rear of my house since the 28th of November 2024. No one has been back to continue the roof project . It’s making my house dark inside and costing me money with the electricity bill. it’s a horrible sight to see also dangerous with the high winds we are now having.