Mark was patient and clear about what the policy I sought covered, and listened carefully to what my needs would be for the next year. He explained key components in detail using scenarios I could re... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Once I had got through to a human being everything was good, it would be 5 stars if I did not have to deal with the idiot virtual "assistant" I was genuinely at the point of putting the phone down a... Ver mais
A empresa respondeu
Good cover Good value Easy to contact and deal with both online and on phone Willing to deal Friendly efficient and proffessional teans
A empresa respondeu
The cover we get is really good and our experience when we broke down in France was exceptional. Nothing was too much trouble. When you compare separate covers compared to the all in policy that we ha... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Motorhome Protect
Informação fornecida por fontes externas variadas
With our roots dating back to 1974, we proudly provide excellent service and arrange competitive insurance policies, specialising in Motorhome and Campervan cover.
We know arranging the right insurance can be complicated, so we invest in our teams to ensure you get the service you deserve. We believe in excellent service because we know it is as important to you as it is to us.
Informações de contato
Reino Unido
- motorhomeprotect.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Motorhome Protect
Thank you so much for your kind words and for sharing your positive experience with us. We're delighted to hear that our team provided you with exceptional service and that you found our staff patient and supportive. Your satisfaction means a great deal to us.
If you ever need any further assistance or support, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Resposta da Motorhome Protect
Thank you very much for your kind words. We're delighted to hear that you found our service polite and helpful. At Motorhome Protect, we strive to provide the best experience for our customers.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Nice talking to customer service
Nice talking to customer service. You need to update your web page for renewal im sure it fount work so that you'd call so they can try and sell. Wasted my lunch break having to call to pay. This is not a blip it happened last year. Won't be happy next year if we renew
7 de abril de 2026
Resposta da Motorhome Protect
Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you experienced with our renewal webpage and the inconvenience it caused you during your lunch break. Your comments are important to us, and I will ensure that our web team is made aware of this issue to prevent it from happening again in the future.
We appreciate your continued support of Motorhome Protect, and we hope to make your next renewal experience much smoother. If you have any further concerns or need assistance, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Great communication
Great communication, very polite staff and service, with a great price. Would fully recommend.
7 de abril de 2026
Resposta da Motorhome Protect
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our communication great, our staff polite, and our service suited your needs at a great price. Your recommendation means a lot to us.
If you need any further assistance with your policy or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Quick and easy over the phone
Quick and easy over the phone. Very helpful.
Good job
30 de março de 2026
Resposta da Motorhome Protect
Thank you for your kind words! We're delighted to hear that your experience over the phone was quick, easy, and helpful. We always aim to provide the best service possible, and your feedback means a lot to us.
If you need any further assistance with your policy or have any questions, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
UPDATED* AWFUL SCAM COMPANY SO FAR, TAKEN MY MONEY & 10 DAYS LATER STILL NOT INSURED OR REFUNDED
I bought my first motorhome, got a quote through the motorhome insurer comparison site. Motorhome Protect were the cheapest so I went ahead and converted the quote. They took a deposit and I have been happily driving my new van for the last 5 days. I gave them a call today to ask why I hadn't received any confirmation from them and they told me they can't find myself or my vehicle on the system. I have double checked everything and restoring the quote again tells me purchase completed. They are happy to take my money, I think this is a scam. The woman on the phone couldn't help and to call back after the easter bank holidays. I will be reporting this to the FCA and Ombudsman as I now cannot drive my vehicle until their internal team resolves this matter. I have paid for a service I haven't got. Awful company so far.
*UPDATE*
Still completely unresolved by Motorhome Protect. The answer they have just given to this review has not resolved anything. Where is the escalation phone number? You have told me to call but you havent provided an alternative number so I will have yo go through the same process I have already gone through with your team who were already incapable to resolve. My transaction is not marked as completed on review sites, it is marked completed on YOUR website! You have taken my money but seem incapable of checking with your finance team that my payment is with you.
I will be making a complaint to the Trading Standards, the Financial Ombudsman and the FCA this morning. Unacceptable or inexcusable to be still unsupported by Motorhome Protect.
I have also had to take out a policy with an alternative insurer so expect my full refund.
*UPDATE 2 *
It is now over 10 days since I made the payment and still no sign of insurance or my refund. I have now been forced to go legal against this so called company. I will also be submitting complaints to the Trading Standards, Financial Ombudsman and the FCA.
31 de março de 2026
Avaliação não solicitada
Resposta da Motorhome Protect
Thank you for reaching out and sharing your experience.
I’m sorry to hear about the trouble you’re having with Motorhome Protect regarding your policy confirmation. It’s concerning that they can’t locate your details despite your purchase being marked as completed.
Given that your purchase is showing as completed on the comparison site and you have confirmed the details multiple times, it’s important to get this matter resolved promptly.
To help resolve this as quickly and smoothly as possible, please contact us directly so we can look into this matter on your behalf. We want to ensure everything is in order and that you have full peace of mind with your insurance coverage.
Our priority is to make sure you feel secure, supported, and properly insured as you enjoy your new motorhome adventures.
Thank you again for raising this with us. We’re here to help in whatever way we can.
Kind regards
Chelsea @ Motorhome Protect
Speaking to an English speaking person…
Speaking to an English speaking person to go through the insurance was good.
Reasonable price
27 de março de 2026
Resposta da Motorhome Protect
Thank you for your kind feedback.
We're glad to hear that speaking to an English-speaking representative and finding our insurance pricing reasonable made your experience with Motorhome Protect a positive one. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Motorhome Protect
Very easy and quick to get through and…
Very easy and quick to get through and talk to someone highly recommend
3 de abril de 2026
Resposta da Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you found it easy and quick to get through to us. Your recommendation means a lot to us. If you ever need any assistance with your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
Resposta da Motorhome Protect
Thank you for your kind feedback! We're delighted to hear that your experience was quick and easy. If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Thanks to Dale who help me through the…
Thanks to Dale who help me through the process of insuring my vehicle because I was on holiday at the time
25 de março de 2026
Resposta da Motorhome Protect
Thank you so much for your kind words. We're delighted to hear that Dale was able to assist you smoothly with your vehicle insurance while you were on holiday. We always aim to make the process as easy as possible for our customers.
If you need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Resposta da Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you had a fantastic experience with us. If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
easy site to use
website very easy to use and results were easy to understand. Premium very competitive
23 de março de 2026
Resposta da Motorhome Protect
Thank you for your kind feedback. We're delighted to hear that you found our website easy to use and the results straightforward to understand. It's also great to know you found our premium competitive.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Resposta da Motorhome Protect
Thank you very much for your kind words. We're delighted to hear that you found our pricing good and our service helpful and polite. Your satisfaction is very important to us.
If you ever need any assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
WE HAD A PROBLEM RENEWING ON LINE
WE HAD A PROBLEM RENEWING ON LINE, CONTACTED YOUR OFFICE, ALL DELT WITH IN 20MINS, GREAT SERVICE KEEP IT UP,
27 de março de 2026
Resposta da Motorhome Protect
Thank you so much for your kind words and positive feedback! We're delighted to hear that our team was able to assist you efficiently and resolve the renewal issue within 20 minutes. Providing great service is very important to us, and your encouragement means a lot.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Resposta da Motorhome Protect
Thank you for your feedback. We're glad to hear that you had a good experience on the phone. If there’s anything else we can assist you with regarding your policy, please don’t hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
Great Service
Great Service, Good communication really pleasant, professional, thank you
18 de março de 2026
Resposta da Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service and found our communication pleasant and professional. It's always our goal to provide the best support possible.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Helpful staff on phone
Helpful staff on phone. Very good renewal price. Documents quickly received. Documents easy to read.
24 de março de 2026
Resposta da Motorhome Protect
Thank you very much for your kind feedback! We're delighted to hear that our staff were helpful, the renewal price was good, and that you received your documents quickly and found them easy to read.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Resposta da Motorhome Protect
Thank you very much for your kind feedback. We're delighted to hear that you found our service very helpful. If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Polite and helpful agents
23 de março de 2026
Resposta da Motorhome Protect
Thank you for your kind words and for taking the time to leave feedback on Trustpilot. We’re delighted to hear that you found our agents polite and helpful. We strive to provide the best possible service, especially for valued customers like you.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
The person I spoke to was very helpful…
The person I spoke to was very helpful and friendly. I had to change reg. no. and it was really straight forward and having a joke while doing so.
16 de março de 2026
Resposta da Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that the person you spoke to was helpful and friendly, and that changing your registration number was a straightforward and enjoyable experience. We always aim to make things as easy and pleasant as possible for our customers.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
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