Moula Avaliações 1.774

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience getting a business loan through Moula was genuinely outstanding. Jessica was the person who assisted me, and she made the entire process smooth, clear, and stress‑free. Her professional... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve been working with Moula for many years now , and I’ve found them to be a big part of our small business , there are times when you need to renew some equipment , or just for cash flow over a quit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I had the worst experience with Moula. We borrowed money under our business, and the loan term was for two years. Before the loan expired, we requested a payout figure, but this was not provided unti... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've been using Moula for the past 2 years as a commercial broker. Cannot fault them on the servicing and pricing. Always happy with the service and process it has. Most recently dealt with Adam Chua,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço financeiro não-bancário
  2. Consultor Financeiro

Escrito pela empresa

Moula was founded in 2013 to help hard-working business owners in Australia access the business finance they need to grow. In the past, getting a business loan meant going through weeks of paperwork, hassle, and hurdles. We use data to assess your business loan application, which means we can keep things fast and painless. Our team are finance industry experts who are passionate about using technology to simplify small business finance and backing good business.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My experience getting a business loan…

My experience getting a business loan through Moula was genuinely outstanding. Jessica was the person who assisted me, and she made the entire process smooth, clear, and stress‑free. Her professionalism, responsiveness, and genuine willingness to help turned what could have been a complicated task into an easy, positive experience.
It was truly a 5‑star service.

1 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

I had the worst experience with Moula

I had the worst experience with Moula. We borrowed money under our business, and the loan term was for two years. Before the loan expired, we requested a payout figure, but this was not provided until we stopped making the regular repayments. Moula then placed a default against the company, and they did not update the default status until I lodged a complaint with AFCA. Only after that did they begin taking action and finally updated the default to “paid.”
Their customer service has been extremely difficult to deal with, and the Head of Finance was also unhelpful. I would not recommend that any small business borrow from them. On top of everything, their interest rate is unreasonable. Small businesses often need quick financial support, and while Moula can be fast, you end up paying the price through high interest rates and poor customer service when you need assistance.

23 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great

great, super helpful your agent did an amaizing job

6 de março de 2026
logotipo da Moula

Resposta de Moula

Thanks for your feedback, Dona!

Avaliado com 3 de um total de 5 estrelas

I would like to take the loan over a…

I would like to take the loan over a lessor period

7 de março de 2026
logotipo da Moula

Resposta de Moula

Thanks for taking the time to share your feedback, Gordon. We value your business and would be more than happy to discuss your arrangements. Please reach out on 1300 88 09 72.

Avaliado com 5 de um total de 5 estrelas

Jess was super helpful and acted with a…

Jess was super helpful and acted with a sense of urgency as per our requirement.

Thank you Moula team xx

7 de março de 2026
logotipo da Moula

Resposta de Moula

Thanks for leaving a review, Teresa. Jess is happy to help and looks forward to working with you in the future!

Avaliado com 5 de um total de 5 estrelas

Great service

Jessica was all up front with the whole process, very happy.

6 de março de 2026
logotipo da Moula

Resposta de Moula

Thanks for the great feedback, Paul.

Avaliado com 5 de um total de 5 estrelas

I have never heard of this company…

I have never heard of this company previously until I approached my brother, Moula was a surprise to me how they do their paperwork it was all on line and effortless this means a lot to me as it didn’t require much time out of my busy schedule to do business and finalise everything with Moula.

19 de fevereiro de 2026
logotipo da Moula

Resposta de Moula

Thanks for your review, Mirhad. We pride ourselves on our easy online application. Thanks for working with us!

Avaliado com 5 de um total de 5 estrelas

Jess from Moula was excellent during…

Jess from Moula was excellent during the process, the communication was great and kept us updated during the whole application until settlement.

26 de fevereiro de 2026
logotipo da Moula

Resposta de Moula

Thanks for your feedback! We love to hear it. We’ve passed on your feedback to the wonderful Jess.

Avaliado com 5 de um total de 5 estrelas

So helpful

So helpful, uncomplicated and super efficient.

Jess was amazing

21 de fevereiro de 2026
logotipo da Moula

Resposta de Moula

Teresa, we’re glad to hear you found our process convenient, and we’ve passed on your kind words to Jess.

Avaliado com 5 de um total de 5 estrelas

I’ve been working with Moula for many…

I’ve been working with Moula for many years now , and I’ve found them to be a big part of our small business , there are times when you need to renew some equipment , or just for cash flow over a quite period . we have always found Moula to be very helpful and professional towards our requests.

19 de fevereiro de 2026
logotipo da Moula

Resposta de Moula

Our pleasure, Cameron! Thanks for returning to Moula.

Avaliado com 1 de um total de 5 estrelas

Website kept frozen with same error…

Website kept frozen with same error massage till my agent fix it. So annoying

24 de janeiro de 2026
logotipo da Moula

Resposta de Moula

Hi Adam. We're sorry for the technical issues with your application. Our team is investigating and will work to resolve it. If there is anything further we can do to assist, please get in touch with our customer service team on 1300 88 09 72.

Avaliado com 5 de um total de 5 estrelas

First class experience

your company representative jess was so positive and helpful it made the whole process very easy.

22 de janeiro de 2026
logotipo da Moula

Resposta de Moula

Thanks for your feedback, Brett! It’s exactly what we love to hear. We’ve passed on your feedback to the wonderful Jess.

Avaliado com 5 de um total de 5 estrelas

Thank you Jason and Jessica who were…

Thank you Jason and Jessica who were help me apply for the fund. It take only a few days to get the fund. They so amazing, fast and easy to deal with. I would like to recommend Moula if you looking for lender who help you to grown business. They the best !

20 de janeiro de 2026
logotipo da Moula

Resposta de Moula

Thanks for the feedback, Ladawan! We've passed your kind words on to Jason and Jess. We are happy to help you grow your business.

Avaliado com 1 de um total de 5 estrelas

Had a Vey bad experience and totally…

Had a Vey bad experience and totally riff off almost 5K extra they demand me to pay
And very High interest

For 6 months I almost I pad 20k in interest and 5K more on top it

Very rude staff no help full
Answer is you singed it you pay it

U will get no help from them
I am still fighting to close the loan

When I ask stop talking the money

29 de dezembro de 2025
Avaliação não solicitada
logotipo da Moula

Resposta de Moula

Thank you for sharing your experience. I am sorry to read how upsetting this has been for you.
We value your business and would welcome the opportunity to review your loan, provide a clear explanation, and discuss how we can resolve this.
Please contact our customer support team directly, 1300 88 09 72 or support@moula.com.au, and we can investigate this as a priority.

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