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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everyth... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was deliv... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what... Ver mais

Detalhes da empresa

  1. Provedor de internet

Escrito pela empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

654 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Not worth the expense.

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

24 de dezembro de 2025
logotipo da Moving internet

Resposta da Moving internet

Hello Wayne,
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind regards
movinginternet.co.uk

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything their steps say will happen does. I cannot fault a thing. Highly recommend them.

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having to buy extra data - so tell your friends and family about this company if they are planning on moving house.

3 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Can’t recommend enough. Helped out during the move process when sky messed up and left me without wifi for a week. Quick and easy process, I did the initial few days and then extended really easily and deposit was returned quickly. WiFi connection didn’t fail, even with living in an area with no signal.

21 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Worked perfectly

Worked perfectly, really helped with moving house and having no internet for the week. Did the job.

7 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware!!!

Don’t expect to see all your deposit returned. They obscure in the small print that you have to post it back on the day of the end of the rental period no later than 1pm. So half a days rent period for a full day charge - regardless of T&Cs that’s unethical . If you post it after 1pm they penalise you. Be careful if you end your rent period on a Sunday. In any event they take money from you fraudulently as they count Sunday as a ‘late’ day when you cannot post it on a Sunday as you need an open Post office. Again…. At best this is unethical.

The old ‘oh you signed the T&Cs ‘ is the refuge of the dodgy trader. Who would reasonably expect such a stunt? Just because you bury unreasonable terms in a contract does not absolve you of your responsibility to be an ethical business.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Moving internet

Resposta da Moving internet

Hello Nicholas,
Thank you for your feedback.
Information that the device needs to be posted back on your end of hire date is highlighted on the delivery and return information page, FAQ page, in the hire confirmation email you receive after placing your order (under the "Important note:" section of the email) and also printed in red coloured text on the guide/A4 paper included in the hire package.

I have looked into your hire, and I can see Royal mail tracking details for the return label you used in sending the device back at the end of your hire period shows you dropped off the device at your local post office 3 days after your end of hire date (Your hire ended on a Saturday, but you dropped it off at the post office on Tuesday afternoon the following week).


Kind Regards
Moving internet

Avaliado com 5 de um total de 5 estrelas

I didn’t know that temporary internet…

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go, and I didn’t have a single problem while using the service. At the end of my use I was sent the deposit back within days of them confirming they received the router back. If you can’t live without internet for a week or two, this is a great option, I’d have no problem using them again if it’s needed.

9 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

10 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Highly recommend. Package arrived next day. Worked well. Simple return. Deposit refunded promptly.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

Highly recommended. We moved house and decided to switch broadband providers, which was a 2 week wait. We work from home twice a week so needed a good connection and Moving Internet was brilliant! Next day delivery. I had to extend the hire for a week but needed less than that in the end so returned the box early (prepaid return label) and got an automatic refund. I wouldn’t hesitate to use again.

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really bad signal if any

Really bad signal if any. Should of just dealt with meltdown from kids and saved the money

24 de setembro de 2025
logotipo da Moving internet

Resposta da Moving internet

Hello Lee
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind regards
Movinginternet.co.uk

Avaliado com 3 de um total de 5 estrelas

Good Temporary internet

We used this service after moving house and finding that our broadband provider could not install for 2 - 3 weeks. The router arrived exactly on time, very easy to use just plug in, enter password and ready to go.
The signal was ok for general use such as browsing, e-mails and whatsapp but it was not fast enough to use for streaming, our smart tv and firestick would only work intermittently and kept buffering.
That said, it got us out of trouble for the short term and delivery/return procedures were excellent.

24 de setembro de 2025
logotipo da Moving internet

Resposta da Moving internet

Hello Paul,

Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Movinginternet.co.uk

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Absolutely brilliant. I couldn't have survived the last few weeks without Moving Internet's router and internet. I cannot express how fabulous this company is, and how kind, friendly and helpful they are. Oh I forgot to add patient, my moving in date to my new house changed so frequently I think we all got dizzy, but it was never any trouble to Moving Internet. If your having any problems with your internet, or are moving house, this is definitely the company to use.

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New property rental trial

I recently used Moving Internet for a week while I worked out which internet would work best in a new rental flat where fixed fibre was not available and would take time to install. Moving Internet's service was excellent, from pre-hire questions on the website or via email, the delivery and returns experience and my ability to trial the network that I thought would work best in the property. All-round excellent.

22 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, just what was needed while doing a house move. Literally just plug into the plug socket and enter the provided password. Worked perfectly, many thanks 5*****

9 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exactly as described - very convenient

Exactly as described - next day delivery, literally just plug in and go, and was a strong enough signal to do everything I needed (work from home, stream TVs, smartphone use). Posted back at end and deposit refunded next day.

10 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, quick delivery and quick refund on the deposit!

Would 10000% recommend

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This was a really essential stopgap for…

This was a really essential stopgap for a week for us when we moved house. Although we aren't in a brilliant area for phone signal the Internet was strong enough to stream Nexflix and work from home. Great service and easy return. Recommended.

9 de julho de 2025
Avaliação não solicitada

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