Transparent International Movers Avaliações 117

This has been the most difficult and sad experience. We moved to Italy and hired Transparent to ship our household goods from the United States. We were quoted one price and after picking up our things in May, 2025 they "discovered" extra weight and by the time all was said and done, we paid them over $19,000.00. We had been working with a Patrick Strickland. Everything appeared to be in order and we were contacted by a Jacob Hodgson, who indicated that Patrick Strickland was no longer with the company and he would be handling everything. Everything was fine and our household items were shipped to Rotterdam. A company in Rotterdam by the name of World Freight Relocation contacted us in September and sent a questionnaire regarding size of van needed for delivery to our address, permits, etc. We sent them the 900 plus euros they requested for this and then, we never heard from them. When I wrote to ask, they indicated we needed to discuss with Transparent, Transparent said they needed to discuss with their manager and then the nightmare began. No one had any information and one day, World Freight indicated they had never been paid. We asked World Freight how much they were owed, but never got an answer from them, although they were happy to let us know they were charging storage. Transparent effectively has been unresponsive although someone named Adam Miller called and indicated they were on it. At this time, February, 2026, nothing has happened and we still do not have our things. I believe these people are scamming people and so, I have filed complaints with the BBB, Federal Transportation and the Port of Rotterdam. My next step will be to file a police report for theft as I do not know what else to do. Please do not ever use these people. They will take your things and you will not see them for a long time, if ever. It especially is difficult as we have had to repurchase things that we already own just to live in our new home. It was supposed to be a dream retirement.

Awful experience overall with this company. They started off great and responsive but this changed the second our belongings were no longer in our possession. We moved from Oregon to France and the whole experience took 15 months and that’s only cause of us intervening. Communication was horrible, at times unprofessional. We started recording our conversations due to the agressive tone we were receiving. Adam, the customer relations manager, was particularly difficult to deal with at times. We had to call them directly to ever get updates, which was usually a waste of time due to the lack of updates and unprofessionalism.

Although the communication was awful, it wasn’t the worst part about this experience. In the end our stuff was delivered in Europe and passed customs in July 2025. We shipped in September 2024. It sat there for 5 months due to Adam, the only manager they would allow us to talk with, saying they we were waiting to make sure they weren’t being charged more by the shipping company in which they would have to charge us for this if that was the case. After 5 months of this excuse/lie, the European company finally reached out to us to let us know transparent hadn’t paid them for their services. We ended up paying the difference (over an additional $1k) to be over with the nightmare it was to have to deal with this company. I WOULD NOT USE THEM!! It’s clear the positive experiences are flukes and the amount of experiences similar to mine are the normal.

Hello - I shipped my goods with this company in April 2025 (15k+ worth of items) and it has still not reached the destination and even worse, they have not responded to any of my emails since Sept. I'm taking legal action - please stay away from them!

Chris, the Sales guy, made a very professional and knowledgable impression, which is why I ocker them for my move from Seattle, WA to Germany. Unfortunately, from there it went downhill. I paid their fees, was informed about a pickup date and time not even 2 days in advance, and then was told it could take up to 16 weeks to get to Germany. Its now been 30 weeks and I just informed by their European handler that they still haven't paid their invoice, even though thw good arrived in Europe and cleared customs at the beginning of July. For 4 months now my good have been sitting in some warehouse waiting for them to pay their invoice.
I files reports with the FCMSA and the BBB, so hopefully they will start doing something now.
Also, since the good were cleared, I have been regularly checking with Transparent International and all they keep saying - if they reply at all - is that it's being taken care of and should be solve very soon.
My recommendations is to stay away from this company.

Zero stars would be more appropriate. In reading other reviews, the pattern sure seems like they are cash strapped and running a ponzi scheme.

We paid more than $26k to move a full container to the Caribbean. Everything was great until the container arrived at the destination. The receiving agent made contact and we quickly cleared customs, then everything ground to a halt. After not getting a delivery date for more than 10 days the receiver embarrassedly admitted that they couldn't deliver because Transparent hadn't paid them. I called Transparent and they denied everything. They transfered me to their accounting department who said they just got the issue that morning. Later that day we got a call from Adam Miller, the GM, who said he just heard about it and would look into it. I told him it seemed like either a total lack of professionalism or criminal, like a ponzi scheme or check kiting. He denied everything and blamed the receiver. I asked how he knew that considering he just heard of the issue and hadn't had time to investigate. He became angry, combative, and abusive. He threatened that it could take longer and he may sue if we write a review. In the end it took them 24 days to pay the receiver from their first request. The slow pay led to us paying an additional $6k in housing, vehicle, and living expenses including lost work and additional airfare. When Adam Miller was told this he yelled, "it didn't cost you anything, you got your goods!". We requested a refund of the $4170 we had paid for local delivery. We were told the request would go to "upper management" after we let them know if there were any insurance claims. We reported no claims and Transparent went back into hiding.

In reading similar recent reviews I think this company has financial issues and the FBI and Leticia James should investigate.

I ended up not being able to ship my things to Sweden but Chris couldn't have tried harder to make it happen. He made suggestions and followed up with me to the end. Thank you so much for everything Chris. If ever I need this services again I'll be calling and recommending you to others.

I contacted this company as their website seemed fine, However I have yet to receive my shipment after 5 months. I paid thousands of dollars and have received nothing.

Full Story: First contact was very communicative and seemed knowledgeable. I paid in full for a door-to-door service. My shipment (supposedly) made it from New York to Europe in a few weeks (which is fine as the estimated transit time was of 4-16 weeks). I was then put in touch with their destination agent in Europe (a 3rd-party hired by Transparent International). I started filling up the arrival paper work with them. In the process I received an email saying my shipment has been put on hold for reasons entirely outside of their control.

After several phone calls with Transparent International simply claiming a delay, I found out from the European agent that this hold is due to a non-payment by Transparent International Movers for settling the charges on the receiving end which I had paid upfront to Transparent International.

To this day Transparent still denies any non-payments and I have not received my shipment which I paid in full. This is closely starting to resemble fraud.

Before the sale, the coordinator is extremely responsive and will overpromise. What this means is that they'll underestimate the moving fee and you'll definitely be charged a surplus fee and the move will take much longer than they insinuate. For me, verbally, my coordinator promised 1-4 weeks (insinuating it usually takes much less time) but on paper seeing that it's 1-8 week window. Which is insane for a move from NYC to Toronto (considering my move from Seattle to NYC took 2.5 weeks).

At the 4 week mark, my coordinator started becoming very unresponsive and I was left in the dark about the delays.

I had an international apartment move from Brooklyn NY to Paris France. Anthony Sclafani was there from the very start and was incredibly professional, prompt to reply and answer all my questions. Furthermore in the unbearable heat of summer he came over to survey my apartment in person and took measurements and offered me advice/tips on preparing for the move. He spent a lot of time with me which helped ease my anxieties for the move. I knew he was the best guy for the move. After the survey he was very quick delivering an accurate quote and also followed up to check in on the move preparation. He’s professional, kind and incredibly hard working. Rest assured Anthony and Transparent will do a great job with your move from start to finish!

I contracted Transparent International in August 2024 to ship my household goods from the U.S. to the U.K. At collection, I paid $3,790.00. A second 'overflow' invoice of $4,171.04 was issued and paid in December 2024.

Despite paying nearly $8,000 in total, as of August 2025 my shipment has still not departed the United States.

I have made repeated attempts to get updates, including direct emails to the Operations Manager, but have not received a response. I do not have a timeline, tracking number, or any confirmation of progress.

This lack of communication and failure to provide the service contracted is unacceptable. I am now escalating to the Better Business Bureau and the Federal Maritime Commission.

Consumers should be aware of these issues before choosing Transparent International for their international move.

We were referred to Transparent Movers and after doing some preliminary research, we decided to give them a call. Luke was incredibly helpful and patient with us. He walked us through the whole process from start to finish. Over the course of several weeks, we talked on the phone multiple times, and he kept in contact with email. He provided us several quotes as our moving needs evolved and put us at ease with our major move. In the end we did decide to go with a different company, but we would have been just as comfortable with Luke and Transparent.

I worked with Anthony Sclafani, he was terrific to work with. He got back to me quickly, answered all my questions and went through the process completely with me. Would definitely work with him again if I ever needed to.

I had a great experience with Transparent. My agent Frank was super communicative and prompt in getting me a quote for my move from Minneapolis to London. He explained everything clearly and helped me understand the process.

Lucas was friendly and knowledgeable and was able to provide me insight on the logistics behind cross-border moves. Highly recommend Transparent for it's professionalism experience and customer service.

The company took 7 months to ship household items from US to Spain. They do not do what they say they will do and come up with false charges for uncharacteristically high weight tickets when the weight was known from the beginning. They use this against you when you are waiting for your items. They do not tell the truth and will simply lie. Avoid this company at all costs.

This was, by far, one of the worst transactional experiences I’ve ever had. Do not use this company. They made promises they didn't keep and had a terrible communication system. The person who lures you in is a master communicator, things fall apart as soon as pay. They hired subcontractors whom they did not communicate with. They were not available by phone when disaster naturally occured. They refused to make things right at the time of the move. We ended up having to leave some things behind and pay extra to ship those things separately. Lots of unnecessary suffering during an alreadydifficult move. Crooks. Stay away.

I moved from the US to Brazil and used Transparent International to ship about 20 boxes. They were affordable and their method made sense – combine shipments going in the same direction to reduce costs. They picked up my boxes from my home in Virginia, but that’s where the helpfulness ended. Once the boxes left, it was extremely difficult to get any information on where they were or when they were expected to be in Brazil. I knew this would take time. I had the boxes picked up a month before I left for Brazil and I wasn’t expecting them right away. However, what I found out was that my boxes sat in a warehouse in Miami for _literally_ over two months! Then they sat again in Brazil for weeks. No one was helpful in any way and it was like trying to pull teeth to get any help or updates.
Let me be clear – this was not a case of delays in customs or clearing ports or anything like that. This was the company allowing our boxes to sit. All in all, it took four and a half MONTHS to get our belongings. We had to buy replacements for what was in the boxes because we needed it, but didn’t have yet. We literally told them “we’re really hurting here” and they didn’t seem to care at all.
It could be that US to Brazil is not a popular route and maybe US to Europe or other routes is fine, but in general I WOULD STEER VERY CLEAR OF THIS COMPANY and use anyone else. I don’t normally write reviews, but I feel compelled to warn everyone else. I WOULDN’T USE THIS COMPANY AGAIN EVEN IF IT WAS FREE.

We did not end up going through the whole process with them, but what communication we did have was positive. They were knowledgeable and good at following up.

If I could give zero stars, I would. Transparent International Movers is one of the most inept, disorganized, and unaccountable companies I’ve ever encountered. You would genuinely be better off hiring random people off the street—at least then you’d know exactly what kind of chaos you’re signing up for. With Transparent, you’re paying thousands of dollars for a premium service and getting third-rate treatment in return.

From day one, I was extremely clear: I needed a comprehensive international moving service—packing, transport, and shipping—all included. I confirmed this multiple times with both the sales associate and my assigned coordinator. They assured me it was. That turned out to be false.

After I signed the contract and paid promptly, I was suddenly charged for services I was told were included. I was billed for stairs after specifically disclosing the number of floors in both properties. Then I was told packing wasn’t included—despite that being the *only reason* I chose their more expensive quote over four others, including one that was $6,000 less.

The issues didn’t stop there. After my items were picked up in mid-July, they went silent. I was not informed of any shipment status or delays. Then, more than 40 days later, I was hit with surprise overage charges—with no supporting packing list or explanation. It turns out the movers packed absurdly inefficiently (e.g., one bowl in a massive box) because “it would fit in one container anyway,” and then crated everything in oversized wooden boxes, inflating the volume. I had no say in how it was packed and yet I’m the one being charged.

To make matters worse, my shipment sat at the port for two weeks—unattended—because no one at Transparent knew it had arrived. My assigned coordinator had been let go, and no one else picked up the case. The Italian receiving company had no idea who to contact on the U.S. side because Transparent completely dropped the ball on communication.

And if that wasn’t enough, they had the audacity to offer me a $500 discount ONLY IF I signed a document waiving my right to hold them accountable for their errors. Let me be very clear: they wanted to buy their way out of responsibility with a $500 bribe after causing weeks of stress, confusion, and financial burden.

They are quick to send an invoice, but utterly absent when it comes to communication, customer service, or basic professionalism. My experience with Transparent International Movers has been a nightmare.

Avoid this company at all costs. There is nothing transparent about Transparent International. They overpromise, underdeliver, and then try to bully you into silence. I wouldn’t trust them with a suitcase, let alone an international move.

Estimated delivery for our home goods was 4-16 weeks, but we were told to anticipate 8-12 weeks in moving from Washington to Ireland. Having made 4 moves back and forth across the Pacific to Hawaii when I was active duty in the military, this seemed accurate and reasonable. It has now been 36 weeks. We had to threaten to engage a lawyer in order to even get it on a boat out of the USA after they had had our things in their possession for over 6 months. Our home goods are still not delivered and there is no end in sight. They have been terrible with communication. They have repeatedly let us down. They cannot complete the job. I have zero confidence they even actually know where our things are as they have not responded to questions of who has actual physical custody of our things or the physical address it is currently being held at. The shipping agent assigned to our move told us our things were arriving to Dublin, Ireland, on May 6, 2025. That was a lie. We found out about a month later that it was actually in Northampton, England- not from transparent international- from our local UK destination agent- when the local agent was being abruptly replaced as they could not complete the job. The next person they assigned to complete the job sent an email after we reached out to them saying they did not have our things, and once they received them, it would be another estimated 4-6 weeks to arrive to Ireland with no guarantee of time of delivery, and no timeframe from time of arrival into Dublin to then bring it to our home in Donegal. Worst moving experience of my life. Their quote was similar to the other companies. I went with them because their company seemed very forthcoming and responsive when trying to book our shipment. That all disappears the moment they have your things and your money. Did I mention you pay fully in advance? Thousands of dollars to not have your things ever actually delivered to you. Shipper beware.