I was only in Amsterdam for a short visit, but I'm so glad I stopped by this tea shop. It was one of the highlights of my trip. The shop is beautiful, and I really enjoyed the tasting tea—it m... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ich habe vor 2 Tagen das Paket bekommen. Alles war in Ordnung und was interessant als Bonus viel verschiedene Probe dabei. Spendabel. Ich habe sofort erste weiß Tee probiert. Super vollmundiger Geschm... Ver mais
A empresa respondeu
After my first bad review "bad value for money" I was contacted by the seller. Apparently, I did not use the proper brewing method, as I was explained by the seller. So, I started brewing the tea as... Ver mais
A empresa respondeu
Користуючись популярними «речами», ми часто не використовуємо їх повністю, а іноді навіть не на базовому рівні. Пити чай - така проста і така звична дія. Але ця більше «традиція», дуже приємна, ен... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
After 12 years of sourcing and collecting, we have more than 250 teas from 13 countries available in our store and online. Also, you can find 1000+ items of authentic teaware for the Chinese Gong Fu Cha ceremony. In our tea club at the Rozengracht 92H in Amsterdam, you can taste and smell the tea, as well as experience the teaware.
Informações de contato
Rozengracht 92H, 1016 NH, Amsterdam, Holanda
- 0625395868
- club@moychay.nl
- moychay.nl
4,7
Excelente
804 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Overpriced and took long to arrive
Overpriced and took long to arrive, even in NL.
20 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Dear,
We are sorry to hear that your experience with your purchase from us was disappointing. I checked the tracking information and your order was shipped the day after it was placed (our stated processing time is 2–3 business days). After dispatch, the shipment is under the responsibility of the transport company, as we do not deliver parcels with our own couriers. Nevertheless, the parcel arrived within 4 days, which is also relatively fast.
Regarding the price: our tea is not a mass-market product. We source it directly from farms and small producers, which is why the price is naturally higher than what you might find in regular retail stores.
We hope you are satisfied with the taste and quality of teas.
It was a birthday present for my friend…
It was a birthday present for my friend and she adored the experience. Very detailed, room for questions and a great ambiance. She would recommend it
20 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Happy to hear your friend enjoyed the new experience!
Great experience
The delivery on time. Great online store, tea and other related things to choose!
22 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for a recommendation!
Delicate
Finally I have found a good place to buy tea. It is a new experience for me, brewing whole leaf tea and just for 10 seconds. But I am loving it.
22 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your kind review! We’re so happy you discovered us and that you’re enjoying this new way of brewing whole leaf tea.
It’s a wonderful experience, and we’re glad you’re loving it so far. Looking forward to seeing you again and exploring more teas together!
We had a quite disappointing…
We had a quite disappointing experience. The teas did seem to be poor quality and expired.
20 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Dear Agnes,
Thank you for taking the time to share your experience.
The tasting you attended at the Prague Tea Festival was a presentation by Sergey, where he shared part of his collection of aged and rare teas. Some of these teas are intentionally matured over many years. If someone has not previously experienced aged teas, their deep, earthy, fermented character can sometimes be mistaken for being “expired,” while in reality this profile is precisely what collectors and tea experts value.
All teas presented were carefully stored and selected. Aged teas are appreciated for their complexity and transformation over time, similar to how certain wines or cheeses develop character.
We are sorry to hear that this style of tea was not to your taste. However, the teas were not expired, and the quality was in line with professional standards for aged tea.
If you feel comfortable, we would appreciate reconsideration of the 1-star rating, as it reflects dissatisfaction with a tea style rather than with service or product integrity.
We remain open to further discussion and would be happy to guide you through other tea profiles that may suit your preferences better.
Kind regards,
Moychay Team
Amazing first experience
Amazing first experience. Amazing. The store itself is an art form which speaks to both owner and staff passion for the craft of tea. Plus there’s incredible pottery on display, including tea sets.
My visit included a very in depth walkthrough of various Chinese, Vietnamese, and Dutch tea. And the owner was present giving a group session on tea culture through his experience, which coincided nicely with Chinese New Year and Ramadan.
The tea itself is fabulous, fresh, and memorable, particularly the Vietnamese variety I purchased!
17 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
particularly the Vietnamese variety I purchased!
Thank you so much for your wonderful review! We’re truly happy to hear that your first experience with us was so special.
It means a lot that you felt the passion behind the space, the teas, and the ceramics - we put our heart into creating that atmosphere. We’re also glad you enjoyed the tea tasting and learning about different tea traditions, especially during such a meaningful time.
Great to hear the Vietnamese tea stood out to you. We hope you continue to enjoy it at home. Looking forward to welcoming you again soon!
great tea
great tea, good service
It is not the first time I order fantastic tea from MoyChay.
The delivery was fast, the tea is great.
Highly recommend
17 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your recommendation!
Snelle levering en goed verpakt
18 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your review!
Excellent tea
I’m genuinely impressed with the overall quality of the teas. You can tell they’re carefully selected.
Unfortunately, one of them just wasn’t for me: the Taiwanese Earl Grey Black Tea. The base tea has a very floral character, and together with the bergamot, it creates a combination that feels a bit conflicting on the palate. I was hoping for a clearer, more defined Earl Grey profile, but for my taste, the floral notes overpower the citrus.
9 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your thoughtful feedback! We’re really glad to hear you’re impressed with the overall quality of our teas and that the careful selection comes through.
We appreciate your honest note about the Taiwanese Earl Grey.
We’d be happy to help you find an option that better matches your taste next time. Thanks again for sharing your experience!
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you !
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you! Hope to see you again
Amazing tea store
Great service - staff was kind and open. Was willing to spend time with us to discuss teas and tea brewing options. Gave us some good personal recommendations. Staff was very knowledgeable as well. It seems like everyone who works here is incredibly passionate about tea and it shows in their attitude towards customers and the quality of service that they provide. Only thing is I forgot to ask the name of the staff member so I cant credit them by name.
Store itself is beautiful, with a great selection of teas that are curated in-house. Their ceramics are also beautiful, with many options for different price points and different brewing styles.
Teas are usually on the pricier side, but the quality more than justifies the price. The teas at moychay outclass any other tea store that I've been to in Amsterdam.
This is a great place for tea enthusiasts and those who want to start their tea journey. If you're in the neighborhood, pop by and grab a seat.
14 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you so much for your detailed and thoughtful review!
We truly appreciate your recommendation and hope to welcome you again soon for another great tea experience!
A gem for tea culture
They have a extensive collection of teas and tea utensils with reasonable prices. My friends and I loved the curated interiors as well, it gives a calm but uplifting vibe
7 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your lovely review! We’re so glad you and your friends enjoyed our selection of teas and tea utensils, as well as the interior atmosphere.
Мне всё понравилось
Мне всё понравилось. Поддержала работает быстро и качественно.
12 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your feedback on our support work!
Вкусный и качественный чай и очень…
Вкусный и качественный чай и очень быстрая доставка!❤️
10 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you! Enjoy your tea!
questionable value for money
After my first bad review "bad value for money" I was contacted by the seller. Apparently, I did not use the proper brewing method, as I was explained by the seller. So, I started brewing the tea as they explained with multiple infusions. To my taste the first brew was too bitter, but starting from the third brew it was too weak and not tasty. I did not feel any aroma or anything special at all, just like drinking hot water. So, in my opinion nothing changed much. For me it just doesn't work.
8 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your order and for sharing your thoughts. We truly appreciate you taking the time to leave a review.
We just wanted to gently clarify something about the teas you purchased. You ordered two samples of high-quality loose leaf teas. These are not intended to be prepared like a regular tea bag for one large mug. They are traditionally brewed in the Gong Fu Cha style — a method using a small teapot or gaiwan with short, repeated infusions.
With this method, a 7g sample can easily give you 6–8 infusions. In total, that comes close to one liter of tea from one sample. The idea is not one cup, but a sequence of evolving infusions, where the taste changes and develops each time. This is part of the experience and the reason why loose leaf tea of this quality is valued differently from standard tea.
If this brewing method was unfamiliar, we completely understand how the price might seem high when compared to a single restaurant cup. But prepared correctly, the value per cup becomes much lower — and the experience much richer.
We are always happy to guide our customers step by step. If you would like, we can send you simple brewing instructions so you can get the full experience from your tea.
We put a lot of care into selecting and storing our teas, and we are proud of their quality. When we receive a low rating because the brewing method was not clear, it honestly feels a bit unfair — not because of the stars themselves, but because we know the tea can offer much more than what was experienced.
If you feel this explanation helps, we would truly appreciate if you would consider updating your review. And of course, we remain here to support you anytime.
Kind regards,
Sofiya from moychay.nl
Nice selection of high quality tea
Nice selection of high quality tea. The 50gr white tea cake is delicious. Ordered a glass pitcher with some tea, packaging was very good. International shipping was very fast. Will order again
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for appreciation of our work!
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you!
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for high rating!
Good tea shop and wish everyone good time there.
All the workstaff is very kind and gives me the right information about the tea or matcha, I am always happy when I am there it gives me a relaxed feeling and looking forward to the next tea ^^ to try
7 de fevereiro de 2026
Resposta da Tea Culture Club & Tea House Moychay.nl
Thank you for your kind words! We’re really happy to hear that our team could help you find the right tea and matcha.
It’s wonderful to know that you feel relaxed when you visit us - that’s exactly the atmosphere we hope to create. We’re looking forward to welcoming you again and helping you discover your next favorite tea!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.