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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Cancelled my free trial on time and they still charged. Also the PA & DA data is not accurate at all. Ahrefs shows very different (but accurate) data!!

Avaliado com 5 de um total de 5 estrelas

MozBar is a great SEO tool (browser extension), even for starters to use the free version. It enables you to check your keyword competition on Google, their websites, Domain and Page authority, spam... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Attenti, proveranno ogni singolo metodo di pagamento a loro disposizione a ripetizione pur di riuscire a prendere i vostri soldi, anche se non usate il servizio da mesi... e non provate a chiedere un... Ver mais

Avaliado com 5 de um total de 5 estrelas

Moz offers amazing SEO tools, in my opinion more useful for skilled technicians. It's definitely possible to use other tools when you're just starting out, but Moz still offers a great value with thei... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de SEO

Sobre Moz

Escrito pela empresa

Moz is the most trusted authority in online search. You will improve the position of your brand, business locations, and competitive rank in search results with our powerful SEO and local presence management platforms. Powered by world-class quality data Moz serves as the foundation upon which crucial business decisions are made. From small businesses to large enterprises, SEO consultants to agencies, Moz has a solution for every marketer and SEO. Offerings include three products plus APIs for more flexibility and control.

Moz Pro is the all-in-one SEO solution to help you rank higher, drive qualified traffic to your website, and run high-impact SEO campaigns. Sign up for a 30-day free trial today.

Moz Local helps you easily manage your local business listings and reputation on Google, Facebook and other sites to help consumers find and choose your business. Check your online presence for free.

STAT is a powerful SERP analytics tool that gives you granular visibility into your performance in the search engines by tracking thousands to millions of keywords. Take the tour on getstat.com and book a demo.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

230 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

You can chat with the team and have a…

You can chat with the team and have a walk through conversation on how to use the information in Moz. SEO can be done inhouse by small companies. It just takes time to get through.

25 de novembro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks for your review!

Avaliado com 5 de um total de 5 estrelas

I have subscribed to the Moz pro plan…

I have subscribed to the Moz pro plan mistakenly and I forgot to unsubscribe it. After that Moz pro deducts the amount from my account. Then I put a request to Moz help support and they are very cooperative and refund my all amount in only 5 days.
Thank you for this support.

17 de novembro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks for the review, Sundas!

Avaliado com 5 de um total de 5 estrelas

Great SEO Teaching

Great tutorials and academy to get in-depth knowledge of the tools.

30 de outubro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks so much for your review, Axel! Great to hear that you are taking advantage of the educational content.

Avaliado com 2 de um total de 5 estrelas

A great system, but they are deceivers

Their system is actually really good. It's great for giving you suggestions for different keywords and helping you understand which keywords to target.
However, when you sign up for their service, they sign you up automatically for their most expensive plan, and they hide any indication that there are cheaper plans available, that is, until you try to cancel you're account, and then they'll let you know that you can downgrade to smaller plans. They tricked me. I was deceived. Shame on them.
Anyway, other than their black-hat, deceptive tactics, it's a really great program!

18 de outubro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks for the review, Sean. Great to hear that you enjoyed Moz Pro and it's features, especially when it comes to keywords. As for signing up, our free trial gives access to our Medium plan for free and if you don't cancel before 30 days then you are signed up to the Medium plan. Our plans included Standard, Medium, Large, and Enterprise as can be seen on the pricing page here: https://moz.com/products/pro/pricing

Truly sorry if you felt deceived in any way. If you have any questions about Moz Pro features or pricing you can always reach out to our Help Team at help@moz.com

Avaliado com 5 de um total de 5 estrelas

VoiceNotes Financial Transcription

Our company VoiceNotes specialises in Financial Transcription which is quite a specific target market. Moz has helped to understand where we can focus our SEO efforts to achieve the best rankings.

5 de outubro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks for the great review, Kirstie!

Avaliado com 1 de um total de 5 estrelas

There are Better Choices Out There Than MOZ! Do your Homework. I learned my lesson.

I use to think highly of Moz.com that was until I used their services. My website has been online for over 20 years and I must have over 100 citation website with addresses and phone numbers. They offer a service that correct all of your citations make sure everything is accurate and promise no duplicate listing. Well the day I made the purchased I set up my profile and information I realized that they only list a few of the websites that I have my listing on. So I sent them an email. I never received a reply. Then I found that I had a duplicate Google listing and sent them another email. Still no reply. Then I sent an email asking for a refund and I receive a prompt reply. With an answer that they do not give refunds. My mistake. I should have read some of their reviews before choosing.

I am reading your response and this is so untrue. Immediately after joining, I sent an email with no response. Although I may not service customers at my address that should not mean all the citations that I have out there should not be fixed. you say it takes 3 weeks to have everything since up and no duplicates. When I saw what was going on with my Google Listing I had to stop it.

30 de setembro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Hi Anthony, thank you for your review! We understand the frustration. We’ve investigated the situation and did share with you a log of the messages that came from your email address and responded to those in a timely manner.

For the number of directories listed, the reason you're seeing fewer of them is that you've selected the "I don't serve customers at my location". While Moz Local can support service area businesses, you will still be required to enter a business address for any managed location. Our tool needs this address to validate the service area. Once published, you can select the “I don’t serve customers at my location” checkbox, but with this option selected your business address won’t be sent from us to our partner directories. However, please keep in mind that this option changes the directories that we support for your location (this would not change if you submitted manually as there are a number of directories that simply do not support SABs). We have a section on our Help Hub just here about this - https://moz.com/help/moz-local/getting-started/service-area-businesses

As for the duplicate listing, we asked for more information to help resolve the issue, if you still wish to resolve it please reach out to us at help@moz.com and we’ll be happy to help.

As for refunds, unfortunately, we can't process a refund for Moz Local subscriptions. The reason behind this is that as soon as the purchase is complete, we push the listing updates to all of our partners, where Moz incurs fees for the distribution service, and there's no way to reverse this process. Before you publish, we do collect your billing information and require you to review and agree to our Terms of Use (https://moz.com/terms-of-use), which states that we're unable to process refunds for purchased listings.

Avaliado com 1 de um total de 5 estrelas

Awful

Awful, I paid 129.00 and got absolutely nothing, I have a degree in advertising and I know I got nothing. I went with Bright Local and they are amazing. Stay away .

24 de setembro de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks for trying out Moz Pro. Sounds like you might had trouble getting the best out of Moz Pro, know that we offer a free walkthrough with an expert to get you started (https://moz.com/walkthrough). We also offer more learning resources through our Learn Center (https://moz.com/learn/seo).

Avaliado com 1 de um total de 5 estrelas

SPAM Advertising

SPAM Advertising
I have a website that specifically requests no spam messages from my contacts page and I still get a message of spam from this company. If they don't respect my request, I certainly wouldn't have respect for this business.

4 de agosto de 2021
Avaliado com 5 de um total de 5 estrelas

Quick and helpful

Quick response and delivered a follow-up email to make sure the ticket was resolved before closing it.

21 de julho de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks so much for your review, Kiersten!

Avaliado com 5 de um total de 5 estrelas

Just finished the Moz Academy training…

Just finished the Moz Academy training as part of my free subscription. Very well done. Informative. Theory and practice. I now have a written plan with goals and how to accomplish them.

11 de julho de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks so much for your review Kim! We're excited to know you have a plan going forward and that you enjoyed your Moz Academy training. Way to go!

Avaliado com 1 de um total de 5 estrelas

My listing shows up no where

My listing shows up no where, a complete waste of money.

5 de julho de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Hi Menny - So sorry to hear that you are having trouble with your listings. Some listings might take longer to update than others, but if no listings are showing please reach out to our Help Team at help@moz.com.

Avaliado com 1 de um total de 5 estrelas

Moz Customer Services Antagonises Long Term Customer

I've been a customer of Moz since 2012. Until recently I've never had any problems with them. However, they now have new owners. It seems they've brought a ruthless attitude to the business that ignores long term customers. A problem with a payment led to an immediate suspension of my account and the loss of client data.

Note Added 30th June 2021
Please note, the reply from Moz, below, is complete rubbish. In fact, by the time the notification had been sent the account had already been suspended. I'm happy to show a copy of the email I received.
It seems that the customer services person of Moz.com is doing their best to antagonise and drive away an already annoyed long term customer.

29 de junho de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Hi David - Sorry to hear that you had a bad experience. Our team mentioned that a notification was sent 10 days prior to account suspension. Also, once contacted we advised what the issue was, how to resolve it, and provided information on how to reactivate your Campaign/data. We wish you all the best for the future.

Avaliado com 5 de um total de 5 estrelas

Best support team I've experienced

Awesome experience with the support team. Fast, kind, and efficient, they answered all my questions within 5-10 minutes. Would definitely recommend them to anyone!

18 de junho de 2021
Avaliação não solicitada
logotipo da Moz

Resposta de Moz

Thanks so much for the great review, Benjamin!

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