Mpnwindows Avaliações 

I had a new front and rear door installed in summer 2024 to a house I moved into in summer 2025. I was present for the installation which at the time i thought, boy they were quick, a couple of hours, a few squirts of insulation (literally) quick smear of sealant and gone.

The rear door was always a bit tight, always needed pushing into position.

We have now moved in, on week 1 the lock on the rear door stopped working, the service engineer could not get there till the week later, great!!! I would not be present so left him a key.

He called me to say the door had dropped, and he had adjusted it "its very common, I have also adjusted the front door which had moved a little also"

Re the rear door he had adusted it, and now we have a door sitting proud of its hinges, that is how bad the original fitting was. The window is not sitting correctly inside the frame with clear bowing and the gap around door to the frame is not consistent. We messaged them on the 5th of August to inform them, sending them pictures of the glazing, they promised to send someone out, my partner gave them her phone number, it is now the 16th, we are still waiting for that visit and, THE LOCK IS AGAIN NOT WORKING!!! so we ONCE AGAIN cannot access our rear garden. we emailed them on this and the response was, "we will get someone there next week. (not good enough)

We were sold very expensive composite doors on the basis that they were high quality German made products, there flagship doors, if that is the case they should be installed with care and attention not just slapped up and drilled in.

It may well be the case that this company focuses on the big money ticket items, and that a couple of doors is not worth their best installers, I said to my partner at the time, they couldnt wait to get out of here.

The most disappoint thing is that at no time has there been an urgency to solve the problem or an acknowledgement that the issue is the installation, and there has never been any kind of apology.

So despite all the rave reviews on this site, my experience is exactly the opposite. If i could have awarded 0 stars I would have.

Thus is an editor to my initial review.
The below response from MPN windows is simply untrue.
I have no record of them offering a visit or of me declining one.
Further dissapointment

I’d like to thank mpn for fitting the glass today and thay upheld the guarantee thank you very much mark collier 👍👍

Hi all just like to say I had a problem with my door handle phoned MPN this afternoon to say it was faulty within the hour Dave had turned up from MPN fixed my door can’t say that it could have been done any quicker thanks so much for really quick service

Update to my review on 10th April 2025!
I have had all my windows and doors fitted by MPN over the last 15 years and I have always had excellent service so I was very disappointed when I developed a problem with my front door and received no response from the company hence my previous review.
I was contacted by MPN recently to say they now had new management and Paul called around today to rectify the problem which I am more than happy with. Paul explained about issues with the company and I am very happy to see they are trading again as the reputable company they have always been.

If I could give zero I would. Had a conservatory installed in 2021 and have had a problem with the roof since January. Phoned numerous times eventually got through and was told everyone had left the company but were employing new installers and someone would contact us. Have now been told MPN windows has now ceased trading. 😡😡😡. So I thought I would ring FENSA as MPN advertise installations are backed by them only to be told MPN never registered our installation with with them. So have no warranty a worthless guarantee and a faulty roof. I am furious.

I've been trying to contact this company for the past 2 weeks. They haven't answered my messages and emails. They're quick enough to take your money but they don't honour the 10 year guarantee. The quality of the work is appalling. They are not true tradesmen.

I was very impressed with the service I received from MPN. The sales representative, Paul Glastonbury, gave me plenty of useful information and a variety of options to help me make decisions.
There was no hard sell. The products were of a high standard and the price quoted seemed very reasonable.
Any queries I had were answered immediately by the owner, Paul.

Composite door with surrounding frame in upvc; after some initial confusion with our order it was delivered and installed on time, the installers were courteous, quick and efficient and left everything in good order. Very happy with the end product.

I used MPN previously for windows and was impressed with their efficiency and courtesy. So they are my go to company which is why this is the second time I've used them.

The whole experience from start to finish was smooth and professional, the installation team John and Logan were professional, friendly and finished the job to a high standard, cleaned up everything before they went and explained everything to us would definitely use them again and would recommend them.

Really happy with the new French doors, the fitting team (Jonathon & Logan) were extremely thorough on their fit, ensuring all was sealed to a high standard, really happy with the service from MPN and the fitters really did a fantastic job.
I recommend this company to anyone looking for window or door installation 👍

Big 5 stars 🌟🌟🌟🌟🌟

Had a composite door installed by John and Logan from MPN windows. Both were professional and very friendly. Door is excellent quality and looks great. Would highly recommend

Great company to do business with. They fitted a new triple glazed glass panel which was misted up. Although it was a very large and heavy panel the two installers were fast, efficient and friendly, cleaning up at the end of the job.
I particularly want to mention Emma because she was very polite and patient during my phone contacts.
I highly recommend this company.

Very professional workers. Clean and very quick without cutting corners. Competitive price.
I highly recommend the Company

Very efficient company. Quotes received quickly, measure up also quick. Installers were on time and very efficient. Excellent service, very clean. Very pleased with the results

Would be a 0 but won't let me. Stay well clear. Nearly 4 years of problems. Im still waiting for them to come back after I contacted them in October as my roof is leaking AGAIN, which is causing mould on the frame all the time and when windy you can feel the breeze. Also informed them that the conservatory seems to be coming away from my house and cracking in the plaster etc. Lucky I have a sail hanging from the roof as it catches the water instead of being on my furniture 😡. I contacted them in October, twice in December and again in February, said they will mark it as urgent. Still nothing. Bearing in mind they had been out previously and "fixed the leak". Spend your money elsewhere.

I recently won a court case against MPN after they fitted windows and a composite door at my property. The current owner (in the same review on Google it's implied that he wasn't involved in this case, he was who the complaint was brought to and who dealt with it) has been caught lying several times including trying to keep almost £2500 of money that we had paid for two extra doors to be fitted.
Their work leaves very little to be desired and as a result I am now having all of the windows and door either replaced or removed and refitted correctly. Some of these are issues that were obvious from the day they were fitted as they are happy to instal damaged or incorrect materials in hope that you won't notice.
I genuinely hope nobody else has the experience I have had with this company, I can see from more current reviews and photos of their work that they haven't learnt anything from the experience of being taken to court which is a shame.
They will do anything not to go back and honour their warranty, it isn't worth the paper it's written on!

Recently had all my windows replaced by MPN windows June 2024
From start to finish I was really impressed.Ed visted my home to do a basic measure and help me pick my windows I wanted with no pressure to buy Nathan the surveyor visited next for the final measurements.Then last but not least the boys came to fit all windows over 3 days what can I say Jonathan and Logan were amazing there workmanship was excellent cleaned up everyday without a fuss and to say we had a great laugh was an understatement
Would defo reccomend MPN windows to freinds and family thank you so much MPN

I have had Mpn to suply and fit doors which included French doors. Fab quality doors. Fitted in 2022 but the last few days I had a slight problem. I contacted Mpn who came within two days and rectified the problem which was one of the doors had dropped very slightly and was repaired within 30 mins. What a good company to deal with. Cannot praise them enough.

Don't clean up mess after themselves , quite happy to leave the job with rubbish & shards of glass on the road