Avoid at all costs! We moved a few months ago and have been unable to update our dogs details as the website is useless and they have made it impossible to speak to anyone. In fact they have us liste... Ver mais
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Veja o que dizem as avaliações
Terrible. We've had a dog surrendered to our rescue and we need to change the microchip chip details to us as required by law. We've had the dog since 24th May and we are still struggling to get the... Ver mais
Once understanding the choice of register and payment choices it than was simple and managed to do it BUT VERY EXPENSIVE TO CHANGE OVER REG .VETS ARE MUCH CHEAPER ..also company takes long in emails... Ver mais
Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... Ver mais
A empresa respondeu
Detalhes da empresa
- Pet Shop
- também em
- Atacadista de Produtos Agrícolas
- Loja de suprimentos para animais de estimação
- Organização Protetora dos Animais
- Serviço Agropecuário
- Serviço de Controle de Animais
Escrito pela empresa
We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.
Informações de contato
864 Manchester road, OL11 2SP, Rochdale, Reino Unido
- 0330 223 6237
- info@myanimaltrace.com
- myanimaltrace.com
2,2
Ruim
144 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 12% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not the most user friendly website to…
Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registration. Doesn't actually say my pet is registered. Is the invoice number the confirmation of the registration. Is my pet officially on your database? I think the website and in particular links to be made much clearer.
18 de dezembro de 2023
Avaliação não solicitada
Resposta da My Animal Trace
Hello,
Thank you for your feedback.
As our website states, your registration is online based and you do not receive anything through the post.
Once a registration is placed it is instant, and your details are immediately stored against your microchip for the purpose of reunification.
Many thanks and best wishes to you and your pet.
Kind regards,
My Animal Trace Customer Care Team
Resposta da My Animal Trace
Many thanks for your feedback, your time is greatly appreciated!
Best wishes to you and your pet :)
Kind regards,
My Animal Trace Team
Register pet
I had to transfer microchip for my pet from previous owner, all went smoothly
4 de dezembro de 2023
Resposta da My Animal Trace
We are pleased you had a smooth experience with us! Thank you for your feedback!
Best wishes to you and your pet:)
Kind regards,
The Team at My Animal Trace
Resposta da My Animal Trace
Great to hear! Thank you for your feedback it is more than appreciated!
Kind regards,
My Animal Trace Team
Not very clear on instructions as I…
Not very clear on instructions as I only wanted to activate the microchip that was previously put in my pup as his new owner.
6 de novembro de 2023
Resposta da My Animal Trace
Hello,
We are sorry you found our website difficult to navigate!
All new keepers are required to register their microchip via the link on the home page on our website.
Kind regards,
My Animal Trace Customer Care Team
Resposta da My Animal Trace
Thank you for your feedback, your time is truly appreciated :)
Best wishes to you and your pet.
Kind regards,
My Animal Trace Team
Wasn’t easy to navigate
Wasn’t easy to navigate. No way to contact for support extremely poor!!!
5 de outubro de 2023
Resposta da My Animal Trace
Hello,
We are sorry you had difficulties navigating our website. The microchip registration link is on our home page on our website along the top menu section as well as throughout the page via links to register. All new keepers are required to register via the same method, whether you have rehomed from a rescue, breeder or other.
Many thanks.
Kind regards,
My Animal Trace Customer Care Team
Resposta da My Animal Trace
Great! We more than appreciate your feedback!
Many thanks and best wishes to you and your pet:)
Kind regards,
My Animal Trace Customer Care Team
Resposta da My Animal Trace
Hi,
Thank you for your review, your feedback is greatly appreciated!
Best wishes to you and your pet :)
Kind regards,
My Animal Trace Team
Resposta da My Animal Trace
Hello,
Thank you for your review your feedback is truly appreciated!
Best wishes to you and your pet:)
Kind regards,
The Team at My Animal Trace
Unhappy with cost which is three times…
Unhappy with cost which is three times higher then other databases. Sadly I had no choice as my puppy was chipped when I got him. It cost me £30 for a basic change of ownership compared to pet log who were £10.
The breeder was very apologetic as this had not been explained to her and she thought she was doing the right thing getting them chipped before they left her.
In response to the reply- pet log who my cats are microchipped by provide the same service for £10 (basic)- of course microchipping is the right thing but a cost of £30 to register the chip is excessive. The breeder paid for the chip to be put in.
4 de setembro de 2023
Resposta da My Animal Trace
Hello,
Thank you for your feedback.
Our fee covers the keeper for the lifetime of their pet, including future updates. This is a very fair charge considering.
The breeder most certainly did do the right thing by having their pups microchipped.
Many thanks, best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Simple fast and easy
3 de setembro de 2023
Resposta da My Animal Trace
Good afternoon,
Thank you for your feedback, we greatly appreciate your time! We are glad you found the registration process simple, fast, & easy.
Best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Difficult to contact them
I have tried to phone this company a few times and left messages for someone to phone me back as I wanted to make sure that my new puppies microchip has been registered to me and everything is correct.
Not getting a response is rather worrying as if this is the response I am getting what hope would someone have if my puppy did actually get lost and someone tried to phone them. I have now emailed so hopefully I will hear from them soon!
18 de agosto de 2023
Avaliação não solicitada
I had a problem trying to register one…
I had a problem trying to register one of my pets but your prompt reply solved my problem
5 de agosto de 2023
Resposta da My Animal Trace
Hello,
Thank you for taking the time to give us your feedback it is hugely appreciated! We are glad a member of the team was on hand to help!
Many thanks and best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Was unable to contact anyone via the…
Was unable to contact anyone via the telephone number listed on the webpage - tried for several days. Sent an email and took 3 days to reply
3 de julho de 2023
Resposta da My Animal Trace
Good afternoon,
Thank you for your feedback. We apologise for any delay in answering your request, due to unforeseen circumstances, we didn't meet your expectation at this time. Rest assured emergency enquiries are dealt with immediately.
Kind regards,
My Animal Trace Customer Care Team
Quick and easy steps to follow
Quick and easy steps to follow. Hassle free. Highly recommend.
6 de julho de 2023
Resposta da My Animal Trace
Hello,
Thank you for your positive feedback we greatly appreciate your time!
Best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Over priced an the site dose load to…
Over priced an the site dose load to look to see if the micro chip is registered then want more money to register the tag well over priced
1 de julho de 2023
Resposta da My Animal Trace
Hello,
The microchip registration is separate to a MAT-TAG, the services are charged at a rate that best suits each service. The tag activation is optional.
Many thanks and best wishes to you and your pet :)
Kind regards,
My Animal Trace Customer Care Team
Poor communication to say u have…
Poor communication to say u have charged £30
I would like a confirmation my dogs microchip is registered
Wont recommend your company
I had no choice as pup came with ur chip
29 de junho de 2023
Resposta da My Animal Trace
Hello,
Thank you for your feedback.
We are sorry you did not feel you received a great service. Here at My Animal Trace we believe the microchip is the most important part of a pets journey and £30 spread over the lifetime of a pet is a small price to pay to ensure your beloved pet can be retuned to you if lost and found. We will not charge you for future updates to your contact information.
We do send email confirmation of registration to the email entered when registering.
Best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Payment via stripe ended up being klarna
29 de junho de 2023
Well I registered I’ve got no paper…
Well I registered I’ve got no paper work nothing
14 de junho de 2023
Resposta da My Animal Trace
Hello,
Thank you for your feedback.
As mentioned on our website at the top of every page, and in your confirmation email, our registration service is online based. You will receive a confirmation order email you may wish to print for your records.
Once your pet has been registered, your details are instantly and securely stored on our database. Any future changes to your contact details can be made via email quoting your original order number & microchip number.
Kind regards,
My Animal Trace Customer Care Team
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