Avoid at all costs! We moved a few months ago and have been unable to update our dogs details as the website is useless and they have made it impossible to speak to anyone. In fact they have us liste... Ver mais
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Veja o que dizem as avaliações
Terrible. We've had a dog surrendered to our rescue and we need to change the microchip chip details to us as required by law. We've had the dog since 24th May and we are still struggling to get the... Ver mais
Once understanding the choice of register and payment choices it than was simple and managed to do it BUT VERY EXPENSIVE TO CHANGE OVER REG .VETS ARE MUCH CHEAPER ..also company takes long in emails... Ver mais
Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... Ver mais
A empresa respondeu
Detalhes da empresa
- Pet Shop
- também em
- Atacadista de Produtos Agrícolas
- Loja de suprimentos para animais de estimação
- Organização Protetora dos Animais
- Serviço Agropecuário
- Serviço de Controle de Animais
Escrito pela empresa
We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.
Informações de contato
864 Manchester road, OL11 2SP, Rochdale, Reino Unido
- 0330 223 6237
- info@myanimaltrace.com
- myanimaltrace.com
2,2
Ruim
144 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 12% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
How can you charge £30 just for…
How can you charge £30 just for changing an address, and name, you type 3 lines of address and press a button, why do you have to rip people off, if you had charged £10 I would have said ok, wages have to be paid, but at your rate your charging your customers £1,800 per hour.
11 de junho de 2023
Resposta da My Animal Trace
Hello,
When you spread the fee over the lifetime of the pet, with an average of fifteen years, technically you are paying £2 a year to ensure you pet has a voice. Updates are not charged, if we are required to verify your pet at any time during your pets life, a member of the team will be on hand to do so. A microchip is the most important part of a pets journey, without a registered chip, a pet has no voice to tell anyone where it lives should they wander and become lost.
We feel your calculations aren't quite correct, we actually kind of wish they were correct because those numbers seem appealing :)
Registrations are also automatic so once you register, nobody here is required to type any lines of address. We do have a tech team that manually checks every registration to ensure we can see no discrepancies, and have no duplicate registrations.
Keeping pets safe is our main aim.
Best wishes to you and your pet :)
Kind regards,
My Animal Trace Customer Care Team
Great peace of mind knowing my dog has…
Great peace of mind knowing my dog has some chance of being returned if lost.
31 de maio de 2023
Resposta da My Animal Trace
Good morning,
Thank you for taking the time to give us a great review, we appreciate it! We also have more peace of mind knowing our customers pets are registered & safe too.
Best wishes to you and your new pet :)
Kind regards,
The Team at My Animal Trace
It's not really very clear what the…
It's not really very clear what the different options are in relation to the renewals
28 de maio de 2023
Resposta da My Animal Trace
Hello,
Thank you for your review.
Your microchip registration does not need renewing it will last the lifetime of your pet!
If you have activated or were looking to activate a MAT-TAG. Activation to your free tag is available for £1 a month or less, paid upfront over 1, 3, 5, or 10 years.
Please let us know whether you require further information.
Best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Very helpful gadget & easy 2 set up
7 de maio de 2023
Resposta da My Animal Trace
Hello,
Thank you for taking the time to write us a review, your positive feedback is greatly appreciated.
Best wishes to you and your new pet :)
Kind regards,
The Team at My Animal Trace
Resposta da My Animal Trace
Hello,
Thank you so much for your positive feedback, we appreciate your time in doing so!
Enjoy the rest of your weekend, and the sun!
Best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Not being technology savvy finding my…
Not being technology savvy finding my way to 'register microchip' I found a little confusing at first. Started from the beginning & found my way the second time. Once on the correct page the rest was simple.
10 de maio de 2023
Resposta da My Animal Trace
Hello,
Thank you for your feedback. We are taking steps to try and simplify the registration process to ensure it is straight forwards for all of our customers.
We appreciate your review, thank you for taking the time to do so!
Best wishes to you and your new pet:)
Kind regards,
My Animal Trace Customer Care Team
Found website a bit hard going but once…
Found website a bit hard going but once done great.
2 de maio de 2023
Great communication
13 de abril de 2023
After waiting nearly 2 months for our…
After waiting nearly 2 months for our Mat-tag they finally arrived after numerous calls and emails now the next bit which is so frustrating is I need to activate the Mat-tag!!! And nope I can't do it as it keeps on telling me I need to pay again which I've already done! Yet again calls and emails to ask for help and nope no replies or anything! It's really disappointing people have to go through all this shambles just to keep their animals safe and traceable if lost or found
1 de abril de 2023
Avaliação não solicitada
Good service
23 de março de 2023
Website is awful
Website is awful, should be made more clearer where to change ownership of pet, we are not purchasing the chip but we are transferring from breeder to owner, this would be the same if anyone is taking over an older pet
15 de março de 2023
Very helpful
15 de março de 2023
Tries to contact them by phone 6 times
Tries to contact them by phone 6 times. Left 2 messages. No one ever answered back. I was told that changing details for a microchip was free. I had to pay £30. Would never recommend this company to anyone else. Quite confusing...
10 de março de 2023
Brilliant service
I made a error on the date they noticed and emailed me. Quickly and promptly dealt with excellent service
2 de março de 2023
Resposta da My Animal Trace
Good morning,
Thank you for your review, your feedback is greatly appreciated.
Best wishes to you and your new pet :)
Kind regards,
My Animal Trace Customer Care Team
Waiting to hear back about updating pic…
Waiting to hear back about updating pic and also no update to weather she was swapped over no probs
11 de fevereiro de 2023
Resposta da My Animal Trace
Good afternoon,
Thank you for your pet registration.
As a company we take constructive criticism seriously, and endeavour to rectify any issues mentioned.
That being said, we are not sure what your issue is at this time. We have made contact via email and explained that we can rectify your original mistake in uploading your I.D to your registration instead of your pet picture and your response seemed positive so we are disheartened by your 1 star review.
Your email was dealt with as promptly as possible. We did also explain via email, that your pet registration is not affected at all, and that the picture is an optional extra, and not required in any way for the registration to be valid.
Please be aware, we have never used a picture in the event of reuniting a pet, nor is it a legal requirement for a registration. Please be assured this has not affected your registration in any way.
You did not respond to our further emails until we received this review. 1 star reviews can be very damaging to a company reputation, the original mistake was not on our part and can be rectified as we explained.
You did not respond to our previous replies via email, after your initial response, so this review is confusing as it does not match the tone of your initial response.
Please reply to our previous communication, (please check your junk-mail incase).
Many thanks.
Kind regard,
My Animal Trace Customer Care Team
customercare@myanimaltrace.com
Some improvements to make for the website
It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to an error 404 not found page, and I also figure out that "register your pet" is intended with the same aim to transfer the pet from the old owner. Moreover, the website was giving me 2 different options for registering. I wanted to do the full ID but every time I was uploading the picture it was not saving it, but it did save the same picture for the registration only.
1 de fevereiro de 2023
Resposta da My Animal Trace
Good evening,
Thank you for you review, your feedback is greatly appreciated. We will endeavour to rectify the issues you have highlighted.
Transferring a pet or registering a pet are done via the same process, transferring from a breeder is classed as a pet registration. This is done via the website. A transfer is from a pet registered to a pet owner that needs to be transferred for rehoming purposes. This is done via the same process but we contact the previous owner to authorise the transfer before its completed on our system.
If you require further assistance please let us know.
Best wishes to you and your new pet :)
Kind regard,
The My Animal Trace Customer Care Team
Was very helpful kind and basically had…
Was very helpful kind and basically had very good customer service manner thank you
10 de janeiro de 2023
Resposta da My Animal Trace
Hello,
Thank you for taking the time to leave us a review, your feedback is truly appreciated!
Best wishes to you and your pet :)
Kind regards,
The My Animal Trace Customer Care Team
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