sure that I will have a follow up on their policy and customer service was outstanding. We discussed the policy. Let’s talk about West Coast chopper I was talking to I can’t remember his name was outs... Ver mais
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Veja o que dizem as avaliações
Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Ver mais
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don't understand the rating on this business this place is terrible and fraudulent on how they sign you up . i'm a business owner , multiple companies and mark my word if you trust this shady company... Ver mais
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Very helpful and reassuring that my car will be in good hands and I hope I will be taken care of as the car is reaching higher mileage. The person that helped me was very nice and understood my situat... Ver mais
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Detalhes da empresa
Escrito pela empresa
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Informações de contato
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Estados Unidos
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Bom
310 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
David was excellent and acquired all my…
David was excellent and acquired all my needs today!
28 de agosto de 2026
Resposta da MyAutoGuard
Thank you for the 5-star review! We’re happy to hear David took great care of you and made sure all your needs were met. We’ll be sure to pass along the kind words. Thank you for choosing MyAutoGuard!
They offered me a protection plan that…
They offered me a protection plan that was the best for my car and he went above and beyond and found coupons to even bring it down and save me money on my plan. I would recommend them to anybody that wants an extended warranty other vehicle
28 de agosto de 2026
Resposta da MyAutoGuard
Thank you so much for the 5-star review! We’re thrilled to hear our agent went above and beyond to find the right protection for your vehicle while also helping you save some money. We truly appreciate your recommendation and thank you for trusting MyAutoGuard to help protect your vehicle!
This is the worst experience I have…
This is the worst experience I have ever had filing a claim on our customers behalf for repairs. We deal with a lot of extended warranty companies, some good, most bad, but this has been the absolute worst. All we got was a month long run around with no answers until finally, almost everything was denied. Terrible customer service with no answers, and no way to speak to anyone in management. When I messaged the CMO on Linkedin with a legitimate complaint about his company, he blocked me rather than address it. Run as far away from this company as possible. Do not trust your auto extended warranty with these people. I read their reply and I stand behind every word of my review. Don't say you haven't been warned. Worst experience ever!
27 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We’re sorry to hear that your experience handling this claim did not meet expectations. We work with repair facilities every day and understand how important timely communication and clear answers are when a customer’s vehicle is awaiting repairs. Also, PRE EXISTING problems are not covered under any service plan.
Claims are reviewed based on the customer’s specific coverage, the cause of failure, inspection findings when applicable, maintenance requirements, and the terms and exclusions of the service contract. Unfortunately, not every repair submitted as part of a claim will necessarily qualify for coverage, and a denial does not mean the claim was not properly reviewed.
That said, a repair facility should not feel that it is being given the runaround or unable to get clear information regarding a claim decision. We take that portion of your feedback seriously and will review the communication surrounding this claim.
Regarding communication with individual employees through their personal LinkedIn accounts, those accounts are not an official customer service or claims channel. We encourage concerns regarding a specific claim to be directed through our company’s established channels so they can be properly documented, reviewed, and addressed.
We appreciate the feedback and are always looking for ways to improve the claims experience for both our customers and the repair facilities assisting them.
Resposta da MyAutoGuard
Thank you for the great review! We’re happy to hear MyAutoGuard was able to come through for you. We appreciate your business and thank you for choosing us!
thumbs up
Sales agent was good, had me laughing and answered all my questions. thanks
21 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
Thank you for the great review! We’re glad to hear our agent made the experience enjoyable, kept you laughing, and answered all your questions. We really appreciate you choosing us and taking the time to share your experience!
worst company ever been paying for auto…
worst company ever been paying for auto guard over a year of making good payments just to get denied the first time I ever made a claim. I could even speak with any one just was told its denied and I gotta deal with it , worst ever
27 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We’re sorry to hear you’re unhappy with the outcome of your claim. However, making payments and maintaining an active service contract does not automatically mean every mechanical failure is eligible for coverage.
In this case, the claim was reviewed and denied because the transmission failure was determined to be pre-existing, meaning the condition existed prior to the applicable coverage. The vehicle’s service history also did not show that the transmission had been serviced at the manufacturer-recommended intervals.
We understand how frustrating it is to have a major repair denied, especially after maintaining coverage for over a year. However, we are required to administer every claim according to the terms of the service contract and cannot authorize a failure that falls outside those terms.
We would be happy to review the claim with you and explain the specific findings that resulted in the denial.
Misunderstanding.
Misunderstanding...I thought it was a car insurance but after an hour talking I found out it's a car warranty ... please cancel and reimburse my down payment of $99
Thanks
22 de agosto de 2026
Resposta da MyAutoGuard
We're sorry there was a misunderstanding regarding the type of coverage being offered on your end. My Auto Guard provides vehicle service contracts designed to help with covered mechanical breakdowns; we are not an auto insurance company.
We certainly understand if this type of coverage isn't what you were looking for. Since a public review is not the appropriate place to process or verify an account cancellation or refund, please contact our customer service department directly so your request can be reviewed and handled according to the terms of your agreement.
We appreciate your feedback and regret the confusion, ask questions before buying things in the future.
Very helpful hopefully itd good…
Very helpful hopefully itd good coverage as they say
21 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear that our team was helpful and that you've had a positive experience so far. We understand that the true value of any vehicle protection plan comes when you need it, and we appreciate the opportunity to earn your continued trust.
Thank you for choosing My Auto Guard. We're here whenever you need us!
Resposta da MyAutoGuard
Thank you for your 5-star review! We're so glad to hear that everyone you worked with was friendly and made your experience a positive one.
We truly appreciate your kind words and thank you for choosing My Auto Guard. We're happy to have you with us!
I recently gave auto guard 5 stars…
I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren’t actually covering anything if something goes wrong with your vehicle. I didn’t find it to be trustworthy so I cancelled my contract. I advise don’t give up any money until you see your written contract first !!!!
10 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We're sorry to hear that your opinion changed after reviewing your agreement. We do want to clarify that the contract does provide coverage for the components specifically listed under the plan, subject to its terms and exclusions. Having exclusions does not mean that "nothing" is covered—exclusions are a standard part of vehicle service contracts and identify circumstances or items that fall outside the selected coverage.
We are concerned by your statement that the monthly payment shown was different from what you agreed to. We take billing discrepancies seriously and would welcome the opportunity to review the recorded enrollment and account details to determine exactly what occurred.
We respect your decision to cancel and appreciate your feedback. We encourage every customer to read their agreement carefully and contact us with any questions so we can explain the coverage, exclusions, pricing, and benefits in detail.
flexibility
Your company has some flexibility with the plan I finally purchased. Being retired on a fixed income makes my choices limited.
20 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your 4-star review! We understand how important it is to find vehicle protection that fits comfortably within your budget, and we're glad our team was able to work with you to find a plan that made sense for your situation.
We appreciate you giving My Auto Guard the opportunity to earn your business and hope to earn that 5th star as we continue serving you!
Awesome Staff
The gentleman I spoke with was Great! He was first a car guy and was great to work with! Jason was very patient and knowledgeable which made me feel at ease! Thanks buddy, larry
19 de agosto de 2026
Resposta da MyAutoGuard
Thank you for the awesome 5-star review, Larry! We're thrilled to hear that Jason made the experience comfortable and enjoyable. It's always great when a shared passion for cars makes the conversation even better!
We'll be sure to pass along your kind words to Jason. His patience, knowledge, and ability to make customers feel at ease are exactly what we strive for.
Thanks for choosing My Auto Guard, Larry. We truly appreciate your trust and support!
Sales representative was very polite…
Sales representative was very polite and understanding of my financial situation.
19 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear that our representative was polite, understanding, and took the time to listen to your needs. We know everyone's situation is different, and our goal is to help customers find coverage that makes sense for both their vehicle and their budget.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Robocalls constantly from various…
Robocalls constantly from various numbers. Calling back gets Ai voice and clicking to dial to a representative gives you a representative who hides what company they work for with a generic department name. Only on my fifth call did they ID as myautogaurd.
Scammy, scummy, illegal
Edit..sure auto dialing with no one on the line that only connects after you speak is not robodialing. Calling with an AI voice making you press 1 or hanging up is not robodialing. Maybe I'll have to get my lawyer involved since Im on the DNC list and you've been calling me on and off for years.
14 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We dont do any robocall marketing. Think you are mistaking, got the wrong company. We are an inbound center running national TV commercials and dont robo dial.
Great service Leo is the best
Great service Leo is the best
13 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
Thank you for the 5-star review! We're thrilled to hear you received great service and that Leo made such a positive impression. We'll definitely make sure he sees your kind words!
Thank you for choosing My Auto Guard. We truly appreciate your business and support!
They explained their program…
They explained their program completely! Very thorough and in depth to what they cover.
7 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear our representative took the time to thoroughly explain the program and what your coverage includes. We want every customer to understand their plan and feel confident about what they're purchasing.
We truly appreciate your trust in My Auto Guard and thank you for choosing us for your vehicle protection!
Was having a problem making the payment…
Was having a problem making the payment with my bank card. The agent was able to help me connect with my credit union to resolve the problem.
15 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad our representative was able to go the extra mile and help you work through the payment issue with your credit union. Sometimes a small banking issue can turn into a frustrating experience, so we're happy we could help get everything resolved.
Thank you for your patience and for choosing My Auto Guard. We truly appreciate your business and support!
terrific offer and service
John directed me to the most warranty coverage my car was eligible for and explained it all well. He clarified any questions I had clearly and expertly.
John was fun and personable as my husband and I discussed the car options. We laughed with John's wife's joke that shook him when she wore a mask as she read a book in the yard. :)
14 de agosto de 2026
Resposta da MyAutoGuard
Thank you for the wonderful 5-star review! We're thrilled to hear that John helped you find the best coverage available for your vehicle and took the time to clearly and thoroughly answer all of your questions.
We especially love hearing that you and your husband were able to share some laughs with John along the way! Great service doesn't have to feel like a sales transaction—it should be informative, comfortable, and personable.
We'll be sure to pass your kind words along to John. Thank you for choosing My Auto Guard and trusting us with your vehicle protection!
Resposta da MyAutoGuard
Thank you for your 5-star review! We couldn't agree more—trust starts with honesty and keeping your word. We work hard to be straightforward with our customers and stand behind the coverage and service we provide.
We truly appreciate your trust in My Auto Guard and thank you for choosing us to protect your vehicle!
MyAutoGuard offers personalized…
MyAutoGuard offers personalized coverage plans for any vehicle. Their flexible payment options and 24/7 roadside assistance are a lifesaver.
10 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
Thank you for your 4-star review! We're glad to hear that you appreciate the coverage options, flexible payment choices, and roadside assistance available with your plan. Our goal is to provide vehicle protection that works for the individual needs and budget of each customer.
We truly appreciate your feedback and thank you for choosing My Auto Guard. We hope to earn that 5th star as we continue serving you!
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