sure that I will have a follow up on their policy and customer service was outstanding. We discussed the policy. Let’s talk about West Coast chopper I was talking to I can’t remember his name was outs... Ver mais
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Veja o que dizem as avaliações
Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Ver mais
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don't understand the rating on this business this place is terrible and fraudulent on how they sign you up . i'm a business owner , multiple companies and mark my word if you trust this shady company... Ver mais
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Very helpful and reassuring that my car will be in good hands and I hope I will be taken care of as the car is reaching higher mileage. The person that helped me was very nice and understood my situat... Ver mais
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Detalhes da empresa
Escrito pela empresa
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Informações de contato
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Estados Unidos
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Bom
310 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good customer service
Very good customer service. The representative that helped us was very kind & thorough. She explained everything so well and allowed us to ask as many questions as we liked. We really appreciated her courtesy.
13 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're so glad to hear that our representative was kind, thorough, and took the time to explain everything clearly. We believe customers should always feel comfortable asking as many questions as needed before making a decision.
We truly appreciate your kind words and will be sure to share them with our team. Thank you for choosing My Auto Guard and for trusting us with your vehicle protection!
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear that our representative was both professional and personable and made your experience a positive one. Providing friendly, knowledgeable service is exactly what we strive for with every customer.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Communication is very important…
Communication is very important and I had so many questions which were answered in a very professional and provided good customer service ..I felt comfortable with the respond and was given options within my budget.. Patience from William the representative that helped me was greatly appreciated.
11 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're so glad to hear that William took the time to answer all of your questions, explain your options clearly, and help you find coverage that worked within your budget.
Communication and patience are extremely important to us, and it's great to know William made you feel comfortable and confident throughout the process. We'll be sure to share your kind words with him!
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
MyAutoGuard provides excellent vehicle…
MyAutoGuard provides excellent vehicle service contracts. Their in-house customer service is top-notch, and they truly care about their customers.
7 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
Thank you for your review and for the kind words about My Auto Guard! We're very happy to hear that you've had a positive experience with our vehicle protection plans and especially with our customer service team.
We noticed the 3-star rating despite the excellent feedback, so we hope we can continue earning your confidence and turn those 3 stars into 5! Thank you for choosing My Auto Guard—we truly appreciate your business!
Ready, Activated & Warranty Extended
Everything was explained to me in plain English. I asked many questions & was given answers. I received my copy via email as soon as I was activated for the Extended Warranty. I'm currently satisfied.
10 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that everything was explained in plain English and that all of your questions were answered clearly. We believe every customer should fully understand their coverage and feel confident in their decision.
We're also glad you received your service agreement promptly after your enrollment so you could review your coverage right away. Providing clear communication and a smooth enrollment experience is always our goal.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support, and we're happy to hear you're satisfied with your experience!
Terrible customer service and liars everywhere
This policy was sold to us with the pretense that the first year was a "better than a new car warranty". Three months into it, my dad ( it's his car and he is 89 yrs old) took the car to the dealership to have the check engine light checked and the problem solved. The problem was a gas vapor valve and the warranty did not cover that. When I called, I found out that this was ONLY a power train warranty. I called about a possible power steering problem and again, NOT COVERED.
This was a VERY BAD MISREPRESENTATION of the policy. We would not have spent $159.00 a month for a powertrain only warranty.
I have been a technician at 2 dealerships for about 7 yrs total. This was not a "better than a new car warranty " warranty. I live 400 miles from my dad and cannot just jump and run for a car problem. This policy was purchased for a little piece of mind but, it has been a m nightmare.
This was paid on the 4th of the month and canceled on the 7th.(4th payment) when asked for a prorated final month, he has to go to a dealership or certified garage, get a certified odometer reading, then fax it to AutoGuard. We have to pay that. Why do they need that. They never asked for it when he got the policy but to cancel it they have to have it. That it TOTALLY BACKWARDS and makes no sense.
If your thinking of using AutoGuard, think extremely long and hard then check other options. I found a better policyfor $50.00 a month less and covers much more. Better companies are out there, this only got 1 star because I cannot give it a negative number.
Customer service is UNHEARD OF here also.
Update:
They sent a form letter it seams and said they had to have the odometer reading as per contractual agreement. That STILL dosent explain why that wasnt in the beginning of the contract. I could have said any milage and they accepted it. Thats THEIR way of not giving any refund for any reason. All you have to do is read and see how MANY 1 star reviews are given for this warranty company. I wish I would have looked into them more and NOT went off of salesman pressure. I was trying to help my Dad but, it just cost him money for a bogus bunch of garbage. They cant even call me now or when I call I am on hold for 15 minutes for nothing. Bad company and they know it so they have a form answer. Typical SPAM
And another reply with their disagreement. Why so many NEGATIVE reviews.
8 de agosto de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We're sorry to hear that you were dissatisfied with your experience. However, we respectfully disagree with several statements made in your review. Your daddy's car is 23 years old, we select the highest level of coverage the vehicle qualifies for and give you 30 days to review the plan to make sure it fits your needs. Iit is not just a powertrain coverage, its an enhanced policy that covers much more than the powertrain and reviewed the call and your daddy was told exactly what it was, so there were no lies told as stated in this review.
The coverage provided under any My Auto Guard plan is determined by the specific service agreement selected at the time of enrollment. Covered components, exclusions, and benefits are outlined in the contract that is provided to every customer. While we regret that the coverage did not meet your expectations, claim determinations are made according to the terms of the agreement—not after the fact.
Regarding your cancellation, the final odometer reading is a standard contractual requirement used to accurately process cancellations. This helps ensure the account is closed correctly and consistently for all customers.
We understand that unexpected repairs can be frustrating, and we're sorry this experience did not meet your expectations. We appreciate your feedback and wish you and your father the very best moving forward.
Resposta da MyAutoGuard
Thank you for your 4-star review! We're glad to hear you enjoyed our commercial. It's great to know it caught your attention and encouraged you to learn more about My Auto Guard.
We appreciate your feedback and thank you for choosing My Auto Guard. We look forward to providing you with the same great experience throughout your coverage!
It was super easy to sign up
It was super easy to sign up. The rep was very helpful and knowledgeable. He was able to explain what I was getting and the breakdown of my price.
9 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that signing up was quick and easy and that our representative was both helpful and knowledgeable throughout the process. Taking the time to clearly explain your coverage and provide a full breakdown of your pricing is exactly the level of service we strive to deliver.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support, and we look forward to being there for you whenever you need us!
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear you had a positive experience with our customer service team. Providing friendly, knowledgeable, and responsive support is our top priority.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative was both polite and knowledgeable. Providing courteous, professional service while making sure our customers have the information they need is what we strive for every day.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that your signup process was quick and that our team provided courteous and patient assistance throughout the experience.
We believe great customer service starts with taking the time to answer questions and make the enrollment process as simple and stress-free as possible.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Listening to potential customers
Nothing like someone listening to you when your talking. Very important if your trying to sell me your products. The whole process was great. I spoke to 7 other Auto warranty companies and politely had to say goodbye because the salesperson talked to much including not letting me respond. MyAutoGuard sold me the old fashion way. Listening
4 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your outstanding 5-star review! We're honored that you chose My Auto Guard after speaking with several other companies. Listening to our customers is one of the most important parts of providing great service, and we're thrilled to hear that our representative gave you the opportunity to ask questions, be heard, and make an informed decision without feeling talked over.
We believe building trust starts with listening first, and we're delighted that our approach made such a positive impression. Your kind words mean a great deal to our team.
Thank you for choosing My Auto Guard. We truly appreciate your trust and look forward to serving you for years to come!
Explaining everything and not trying to…
Explaining everything and not trying to pressure me into signing up.
5 de agosto de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative took the time to explain everything clearly without making you feel pressured. We believe our customers should have the information they need to make the decision that's right for them, at their own pace.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
They lie lie lie!!!
They lie lie lie, to get you sucked into the program then say I’m so sorry. That’s NOT going to help the situation!!
3 de julho de 2026
Resposta da MyAutoGuard
We're sorry to hear that you feel this way. However, we respectfully disagree with the characterization of your experience.
After reviewing your account, it appears there was a misunderstanding regarding the oil change benefit rather than any misrepresentation of your coverage. We understand how frustrating misunderstandings can be, and we regret that your expectations did not align with the terms of your service agreement.
Our goal is to be transparent about the benefits and coverage provided under each plan, and our customer service team is always available to explain any questions regarding your agreement. If there are still unresolved concerns, we encourage you to contact us directly so we can review your account and provide any additional clarification.
Julian was very helpful and my wife and…
Julian was very helpful and my wife and I are pleased with the way the phone call went. We hope that the service is just as good. Thank you
31 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that Julian provided you and your wife with such a positive experience. Taking the time to explain coverage clearly and answer questions is exactly the level of service we strive to provide.
We'll be sure to share your kind words with Julian—they'll mean a great deal to him. We appreciate the trust you've placed in My Auto Guard, and we're committed to providing the same level of excellent service should you ever need your coverage.
Thank you for choosing My Auto Guard. We truly appreciate your support!
Need to measure person they are not…
Need to measure person they are not being scammed your for real on this
31 de julho de 2026
Resposta da MyAutoGuard
Thank you for your 4-star review! We appreciate your feedback and are glad you've had a positive experience with My Auto Guard. We understand that choosing a vehicle protection plan requires trust, and we work hard every day to provide honest service and deliver on our commitments.
Thank you for giving us the opportunity to earn your confidence. We truly appreciate your business and look forward to continuing to serve you!
Autoguard was the best decision I’ve ever made
Autoguard is a blessing. I doubted & misjudged there service & business all together in the beginning. I am very satisfied & pleased with this service & my personal policy/plan
30 de julho de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
Thank you for your incredible 5-star review! We're truly grateful that you gave My Auto Guard the opportunity to earn your trust. We understand that choosing a vehicle protection company is an important decision, and we're delighted to hear that your experience has exceeded your expectations.
Knowing that you're satisfied with both your coverage and the service you've received means a great deal to our entire team. We work hard every day to provide dependable protection and excellent customer support.
Thank you for choosing My Auto Guard. We sincerely appreciate your trust and are honored to have you as part of the My Auto Guard family!
The ending result was great
The ending result was great. It took me several phone calls to get this great result, but anything worth hay is worth waiting for. I waited and Auto Guard produced. Thank God for Auto Guard.
30 de julho de 2026
Resposta da MyAutoGuard
Thank you so much for your wonderful 5-star review! We're thrilled to hear that, although it took a few conversations, we were ultimately able to deliver a result that met your expectations. We appreciate your patience throughout the process, and we're glad our team was able to make things right.
Your kind words and support mean a great deal to us. Thank you for choosing My Auto Guard and for trusting us to help protect your vehicle. We look forward to being here for you whenever you need us!
The representative was very thorough on…
The representative was very thorough on explaining everything. He answered all questions that I had. Was very pleased with his response.
30 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative took the time to thoroughly explain everything, answer all of your questions, and provide the level of service you deserved.
Providing clear, knowledgeable, and responsive customer service is one of our highest priorities, and we're thrilled that your experience reflected that commitment.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Love the plans and the associstes is…
Love the plans and the associstes is grrat yo work witj
30 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that you love our coverage plans and that our associates were great to work with. Providing friendly, knowledgeable service and helping our customers find the right protection is what we strive for every day.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
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