Mybathstore Avaliações 

137
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Ver mais

Avaliado com 2 de um total de 5 estrelas

I found a hard-to-find product here. Initially, I received a very friendly response right away and thought, wow, this is perfect. But now, 2 weeks later, not a single update or response, and I sti... Ver mais

Avaliado com 4 de um total de 5 estrelas

Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late

Avaliado com 4 de um total de 5 estrelas

The customer service for a difficult plumbing issue was faultless and the refund quickly sorted. Sizing for the made up fitting was a bit confusing to me as a layman. I would certainly use this compan... Ver mais

Detalhes da empresa

  1. Loja de Acessórios para Banheiros

Escrito pela empresa

Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

137 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(137)

38 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Poor item description

Sadly I had scoured the internet for a chrome version of this shower head attachment. Everywhere was sold out and only had the black version. This website had an image of the chrome one with no information to suggest all they had was black. Dispatch was quite slow and when it arrived it was black! I could have got the same thing cheaper and more quickly elsewhere.

1 de fevereiro de 2025
Avaliado com 1 de um total de 5 estrelas

POOR SERVICE

POOR SERVICE, AVOID! I should have read the reveiws first.

Ordered a part for a loo at the start of Dec and paid extra for shipping. When the part did not show up after 3 weeks contacted the company. I was told part was ordred but Evri (the delivery company) provided a tracking number that diddn't work so they issued a refund.

This sounded odd to me so I requested the tracking number so I could follow up with Evri to see if I could find the part I had watied 3 weeks for. No reply to my email. Odd as I replied to their email within minutes. Waited a day no reply. Sent another email. Waited a few days no reply. I call the company. I speak to someone who says he'll tell them in the office to send the tracking number.

A few days later I get an email to say the person assisting me is going on holiday and someone else will send the tracking number (instead of just including the tracking number in the email). No further emails were sent, no part received. A whole lot of time was wasted.

PLEASE DO YOURSELF A FAVOUR AND AVOID!

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Mybathstore

Resposta da Mybathstore

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and want to extend our sincerest apologies for the frustration caused.

We aim to provide a seamless and efficient service, and it’s clear we fell short in this instance. It’s unacceptable that you didn’t receive timely responses or clear communication regarding your order and the tracking information. This is not the standard of service we strive to deliver, and we’re actively reviewing what went wrong to ensure it doesn’t happen again.

Thank you for bringing this to our attention. Your feedback helps us improve, and we’re committed to doing better.

Avaliado com 1 de um total de 5 estrelas

ordered on the 4th of January still not…

ordered on the 4th of January still not arrived

4 de dezembro de 2024
logotipo da Mybathstore

Resposta da Mybathstore

Dear Ms. Ramsay,

I sincerely apologize for the inconvenience caused by our failure to fulfill your order on time. Thank you for sharing your opinion; we are continually working to improve the quality of our service, and we will take this experience as a valuable lesson to do better in the future.

Thank you for your understanding, and please don’t hesitate to reach out if there’s anything further we can assist you with.

Kind regards,
Max

Avaliado com 1 de um total de 5 estrelas

Item supplied different to advertised

Item supplied different to that as advertised and to date unable to rectify due to very poor customer service

25 de novembro de 2024
logotipo da Mybathstore

Resposta da Mybathstore

Dear Maurice,

Thank you for your review and for allowing me the opportunity to review this matter thoroughly. Upon checking all communications and the details of your order, I can confirm that the part you received matches the product code you selected at the time of purchase.

I also shared a fact sheet from GROHE regarding the part to assist you. I hope you found it useful in verifying the product details. To the best of my knowledge, this is the only version of the part that GROHE produces under this code.

If you believe a different part is required for your purpose, I recommend contacting GROHE's helpline directly for guidance in identifying the correct product code. Their team would be best positioned to help with specific product inquiries.

Regarding your review, I kindly ask you to consider revisiting it, as we’ve done our best to provide the correct product and relevant support. If you were unsatisfied with the part received, we would have been happy to arrange a return or exchange if notified.

Please feel free to reach out if there’s anything else we can do to assist you further.

Best regards,
Klaudia

Avaliado com 1 de um total de 5 estrelas

Haven’t got a complete order and no…

Haven’t got a complete order and no answer from customer services

20 de setembro de 2024
logotipo da Mybathstore

Resposta da Mybathstore

We apologize for the delay in delivering the remaining item. We're continually working to minimize potential issues within our supply and delivery chain, though, unfortunately, we have no control over third-party couriers.

Avaliado com 2 de um total de 5 estrelas

Ordered a bathroom shower mixer valve…

Ordered a bathroom shower mixer valve and shower parts. Which arrived promptly however six weeks later after tiling was completed the plumber opened the parts to fit the shower a bolt was missing from a part. I rang the company and the reply was that this was not possible and he would not replace the item he shouted over me and was aggressive. Then hung up on me after saying to email him which he didn’t acknowledge
Have no confidence in this company and won’t use again.

4 de outubro de 2024
Avaliação não solicitada
logotipo da Mybathstore

Resposta da Mybathstore

We occasionally receive requests for tiny items that have been misplaced by customers or plumbers. While we try to help wherever possible, we do not have extra parts on-hand. I'm not sure who you spoke with when you called, but if you felt they were harsh, please accept my heartfelt apologies. We continue to strive to improve our clients' experiences.

Avaliado com 1 de um total de 5 estrelas

poor service

Ordered part, arrived damage, can't supply another, email does not work. phone call, said would uplift and credit has not done so and has not responded to pay pal claim.
Reply to this review incorrect item not fit for purpose and no advise given.

4 de setembro de 2024
logotipo da Mybathstore

Resposta da Mybathstore

A brand new completely functional item was delivered, complete and ready to install. The item appears to be in perfect condition based on the photographs supplied. The only thing I can see is that someone disassembled the entire object into individual sections, which simply need to be reassembled.
You were given a full guide on how to put things back together.
How else can we assist?

Avaliado com 2 de um total de 5 estrelas

Find a reputable retailer, not this one!

My sink arrived later than originally advised. I was excited to receive my new sink, opened the box and it was broken into 3 pieces. I called the seller to advise, call was answered and man was very rude. He told me "it's bank holiday so I'm not working. Send details on website form. Why not put voicemail message advising company closed for the day? Anyway, I eventually got an email back which was very vague as to what would happen next. I called again later in the week as still no update, again a very vague answer. Long story short, I had to send a stinker of an email to get a refund on the broken sink. They never did send anyone to collect the broken one so it's going to the local tip when next open but at least I did get my money back.
These traders give small businesses a bad name as I'm sure there are loads of good ones out there but these are not it.

26 de agosto de 2024
logotipo da Mybathstore

Resposta da Mybathstore

Thank you for your review. Please note that, regrettably, we don't work on bank holidays.

I apologize if the person who answered your call did not meet the level of service or professionalism you expected. It must have been a member of the cleaning service picking up the call during the bank holiday in our premises.
Regarding the damaged sink, we are sorry for the inconvenience caused. In rare instances of damage by the couriers, we are unable to guarantee collection of the item.
It is common practice for businesses to ask customers to dispose of damaged goods.

As for the refund, while we process it promptly, the time it takes to appear in your account is determined by PayPal or your bank, and we have no control over their processing timelines.

Thank you for your understanding

Avaliado com 5 de um total de 5 estrelas

Reasonable pricing and a great range. Would recommend!

I've been renovating my bathroom recently. Came across these guys as they had relatively affordable pricing for the brands they stocked and my partner had a very specific idea of the design we wanted. They shipped quickly, they were communicative and everything came as described. Don't really have much else to say, was very satisfied with the products and service. 👍

19 de agosto de 2024
Avaliação não solicitada
logotipo da Mybathstore

Resposta da Mybathstore

Thank you for your kind review and for your custom.

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