From the first contact, we can not fault the support and patience we have received. They were able to print the shirts with our own designs. The quality of the material is good and we are looking forw... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Fantastic communication and quick process to get the shirts from design to production. Charlie was quick to respond to queries and a great help. Definitely will use again in the future. The shirts the... Ver mais
A empresa respondeu
I am part of a cycling team that was celebrating 20 years of touring together. I wanted 12 commemorative cycling jerseys for our 2026 trip, but I left it late to order the jerseys. While lead time is... Ver mais
A empresa respondeu
They were excellent to deal with from the moment we started. Nothing was a problem and they sorted all our logos out for us. They shirts did take a while to arrive however, they were clear from the be... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas esportivas
- Loja de Camisetas Personalizadas
- Estamparia
- Loja de artigos esportivos
- Fabricante de roupas esportivas
Escrito pela empresa
My Club Group is a UK-based custom sportswear company, supplying high-quality, fully sublimated teamwear to clubs, schools, universities, and organisations across the UK and Europe. We create bespoke kit for a wide range of sports, including football, netball, rugby, and many more as well as a full range of training wear. Everything is fully customised to your team, with clear, all-inclusive pricing that covers design, club badges, sponsor logos, names, and numbers. Our aim is to make ordering custom kit as simple and transparent as possible. Whether it’s setting up a free branded online club shop so members can order directly, or giving our customers full visibility of their order through our dedicated customer portal, we’re here to make the process easier from start to finish. From your first enquiry to final delivery, we focus on great service, quality products, and a smooth experience, helping every team look and feel their best.
Informações de contato
Reino Unido
- myclubgroup.com
4,8
Excelente
464 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very reasonable price and easy to work…
Very reasonable price and easy to work with, big thanks to Summer C in particular
13 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you so much for the kind words! We're really pleased to hear you found the process straightforward and the pricing worked well for you. We'll be sure to pass on your thanks to Summer - she'll be delighted to hear it. Thanks again for taking the time to leave a review!
Great quality product and service.
Great product and service from the Team. Very flexible with the bespoke showerproof jacket design that I wanted for our Club.
Ordered 35 jackets and they all look fantastic, great quality. Just need it to rain now to test them out :)
15 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you so much for this lovely review! It was a pleasure working with you on the bespoke design - 35 jackets all looking the part is exactly what we love to hear. We hope the rain holds off just long enough for you to enjoy them first… but when it does arrive, we're confident they'll deliver!
Great communication and help and…
Great communication and help and thrilled with our tops, will be ordering again
24 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thanks, Jo for the wonderful review. We are so pleased that you are so happy with your order and the customer service we provided. We look forward to working with you again soon!
My Club Group Review
We have had such an amazing experience with Teddy Daniels from start to finish. His communication has been absolutely outstanding – he replies so quickly and has always been happy to answer any questions or make any changes we've requested.
He has gone above and beyond to make sure our netball dresses are exactly how we envisioned them, and nothing has ever seemed like too much trouble. It's clear he genuinely cares about providing the best possible service and making sure his customers are completely happy.
We honestly couldn't recommend Teddy highly enough. His professionalism, attention to detail and fantastic customer service have made the whole process so easy and enjoyable. We can't wait to receive our finished netball dresses and see the final product in person. Thank you so much, Teddy!
26 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you so much for this wonderful review! We're absolutely thrilled you've had such a positive experience from start to finish. Teddy truly is a credit to the team and it's lovely to hear his hard work and dedication hasn't gone unnoticed.
We can't wait for you to receive your netball dresses and see the finished product! If you need anything at all, you know where we are.
Thank you again for your kind words and for choosing My Club Group.
Great company to work with
From the first contact, we can not fault the support and patience we have received. They were able to print the shirts with our own designs. The quality of the material is good and we are looking forward to our children wearing them.
14 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you Claire for your lovely review! We’re so happy to hear that you love your kits, and had a good experience from start to finish. We hope to be able to provide more kits for you in the future!
No customer service
If I could give this company no stars I absolutely would . They were constantly in contact until the initial order was sent in and paid for, almost annoyingly so - seemed desperate to confirm the order. Then they made the order in the wrong colour , took 6 months to address this and still didn’t manage to get it quite right. Trying to actually get hold of anyone or get any answers during this time was an absolute nightmare , customer service is non existent , they don’t reply to emails or follow through on any promises without constant chasing up . Will absolutely not be using this company again or recommending to anyone . Promised deadlines clearly don’t mean anything to them or customer service - Avoid!!
22 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for your review, Claire, and we are truly sorry that your experience with us left you feeling this way. That is never what we want for any of our customers.
We hope it is helpful to share a little more context around what happened, not to make excuses, but because we feel the full picture tells a slightly different story to the one the review describes.
The original colour issue came about because the design files we worked from were produced by another kit supplier, and colour representation on screen can vary quite significantly depending on the device and software used. Rather than simply reordering in a standard navy, we went to the effort of producing two sample shirts in two different navy options and sending them to you so that you could personally choose the exact shade you wanted. and that is precisely what your full replacement kit was produced in and delivered to you.
Some of the delay during this period was also genuinely outside of our hands. The Chinese New Year factory shutdown, which runs from mid-February through to early March, along with the post-CNY order backlog, does inevitably affect lead times. Once your preferred colour was confirmed on 13th April, your replacement kit was with you within 7 weeks.
Where we hold our hands up is on communication. There were gaps in our response times that simply were not good enough.
We are sorry the journey was such a frustrating one, Claire. We do hope that the end result, a kit made exactly to the colour you chose, reflects how seriously we take getting things right for our customers.
Fantastic communication and quick…
Fantastic communication and quick process to get the shirts from design to production. Charlie was quick to respond to queries and a great help. Definitely will use again in the future. The shirts themselves were great quality.
3 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you Alex for your lovely review! We’re so happy to hear that you love your kits, and we can’t wait to help you again in the future!
The shirts are as as requested
The shirts are as as requested, the design is just what we ordered.
We have other members now asking when are we going to place another order.
10 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for your lovely review. We look forward to helping with any future orders!
Resposta da My Club Group
Thank you for your review! We're delighted to hear that Great Northern Group love their kits!
Dean brown has been amazing throughout…
Dean brown has been amazing throughout the whole process second time I have used my club group and dean has made it so easy for me, even when I was waiting for funding as it is a charoty kit dean dit not hassle me and just supported me throughout the process and would 100% use again as the service and quality of kit is brilliant.
1 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
We're delighted to hear that Bears Buds are enjoying their kit once again! We've passed your lovely message on to Dean, and we look forward to helping with any future orders!
Great service
Summer was very helpful throughout the process, and the kit is great!
5 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for leaving such a lovely review! We're delighted to hear that you love your kit, and we look forward to assisting you with any future orders.
Great quality bespoke kit at reasonable cost!
Second year of using My Club to produce our kit. Good service, great quality product that lasts, and quick delivery.
Thanks for the great service! See you next year for another Summer Hockey kit!
5 de junho de 2026
Avaliação não solicitada
Resposta da My Club Group
Hi Simon! Thank you for your very kind review. We're always happy to help your team and look forward to assisting you again next year. Best of luck with your upcoming matches!
A poor experience and disappointing product quality.
The lead time was long but that was OK as ordered in decent time..... Until the kit got lost and constant delays left us without kit for 9 weeks! When the kit finally arrived, after a lot of effort on my part to track it down and not much help from My Club, the quality was not what was expected for the money, time and effort put into acquiring the kit. Sizing were on the larger side and the QR code printed on the kit doesn't work. Feels like cheap kit from China.
All in all a poor experience and disappointing product quality. Not worth it and won't be using again.
22 de maio de 2026
Avaliação não solicitada
Resposta da My Club Group
Hello Tom,
Thank you for your review. We're sorry your experience didn't reflect the service we aim to deliver.
The delays were caused by a DHL shipping failure outside of our control. Once the courier confirmed the parcel as lost, we immediately initiated a replacement order, at which point the original delivery arrived. We apologise for the confusion this caused.
Regarding the QR code outcome on your design, this is the first we have been made aware of the issue. The code was tested and functional prior to production, however garment sublimation can affect scannability in ways not always visible at proof stage. We will always aim to resolve any faults or issues with any garments if we are made aware of them.
On quality, we want to be clear that our products are not cheap imports. They are manufactured to industry standards and we stand behind them. We would strongly encourage you to contact us directly so we can review your specific concerns, as we are always committed to making things right.
Super Fast & Super Quality
I am part of a cycling team that was celebrating 20 years of touring together. I wanted 12 commemorative cycling jerseys for our 2026 trip, but I left it late to order the jerseys. While lead time is usually 5 or 6 weeks, I only left myself 4 weeks, but Charlie Sweeny was a real diamond, and chased the order through with the production team. I received the jerseys in a record 3 weeks, and they were great. Good quality, top design and perfect for the team to celebrate. Thanks again Charlie!
12 de maio de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you so much for your fantastic review! We’re really pleased we could help get everything turned around in time for your celebration. Huge credit to Charlie - we’ll make sure he sees your kind words. Great to hear the jerseys were perfect for the team!
Very good quality
Very good quality, arrived within 3 weeks of ordering and the aesthetics did not disappoint.
Credit to account manager - overall great service
30 de abril de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for your review! We’ll pass your kind comments on to Teddy, and hope to help with any future orders.
I can't recommend MYCLUB highly enough…
I can't recommend MYCLUB highly enough from start of the process to the end product Charlie and the rest of the team have been brilliant. The quality of the tops are great and we love them at the club. Thanks to everyone
21 de abril de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for your wonderful review - we’re thrilled to hear that Lincoln Trident Swimming Academy are enjoying their kits. We’re always happy to help!
Reliable company
Excellent, personal service. Product 100%.
27 de maio de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for your review - we’re really glad to hear that Wanderers Bowls Club are enjoying their kit once again!
Service was quick and efficient once…
Service was quick and efficient once again for a small reorder of club shirts, thanks
6 de maio de 2026
Avaliação não solicitada
Resposta da My Club Group
Hi Matthew, we’re delighted to hear that Retro Cavaliers love their kit once again! We look forward to helping you with any future orders.
Excellent, professional and personal.
They were excellent to deal with from the moment we started. Nothing was a problem and they sorted all our logos out for us. They shirts did take a while to arrive however, they were clear from the beginning how long it would take and Actully they arrived earlier than expected. The quality and fit are superb. We shall be using them again for our next event.
2 de abril de 2026
Avaliação não solicitada
Resposta da My Club Group
Thank you for your very kind review - we’re delighted to hear that Ruck and Roll Beach Rugby love their kits! We look forward to helping you with your future orders.
Customer service was great
Customer service was great, I was kept in the loop on what was happening. Brilliant!
13 de maio de 2026
Avaliação não solicitada
Resposta da My Club Group
Hi Tina! Thank you for leaving such a kind review - we’re really happy we could help with your order.
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