I am appalled with the services I am receiving!! I put an order in on the 7th ~July 2026 - not received it - can’t get anywhere, either by emails (10) or by telephone. Please do NOT buy from th... Ver mais
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Veja o que dizem as avaliações
Do not use this site - made an order on 11th July . I have not received my order and my complaints emails have not been responded to . I think this company are fraudulent - do not waste your money.
No communication after initial order. Not delivered(after waiting full advised delivery window) Didn't respond to email. Didn't answer phone or respond to message left. Don't be fooled by the... Ver mais
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... Ver mais
1,2
Muito Ruim
315 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
China based company
Wanted to return a product, but found out they are based in China even though they use a UK web address and English names on emails. Doesn't even deserve 1 star!
26 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
A CON!
Actually, ZERO stars, like everyone else. This is a Chinese company and they expect returns to be made to China. Nowhere does it say this on the woffle on their website. They pretend to be a UK company, as in the name, and use names such as Kelly when they reply on the customer support system to further that impression. Outrageous.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I bought 2 make-up cabinet displays
I bought 2 make-up cabinet displays - only one turned up - which is direct from China so took several weeks to arrive.
I sent email to say I only received 1 not 2 and they asked me to provide the Royal Mail receipt weight etc which I did and they said another would be sent out...
nearly 2 months have went by which I have asked for tracking and I have been ignored completely.. I am now out of pocket for second make up cabinet I paid for.
12 de outubro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
THIS IS A SCAM WEBSITE
THIS IS A SCAM WEBSITE,
PLEASE DO NOT BUY FROM THEM.
ITEM ORDERED ON 14TH DEC. 23
AS A XMAS PRESENT. NOT RECEIVED.
MY SISTER ALSO ORDERED SAME ITEM,
SAME DAY. NOT RECEIVED.
THIS WEBPAGE SHOULD BE TAKEN DOWN. SHAME
ON YOU FOR STEALING MONEY FROM SENIOR PEOPLE.
JOAN MORGAN,
pHONED MY BANK, THEY ARE INVESTIGATING AFTER XMAS.
9 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Again like many others in the reviews I…
Again like many others in the reviews I wish I could give no stars. I ordered a 5in 1 hairdryer but no longer needed as it took too long to arrive. When I emailed about a refund all they kept asking me for was a picture of the item which I found very odd. Again have heard nothing back. Definitely do not order from this terrible company
20 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
No option for negative star. Buyer beware.
I received a parcel early November. Goods were OK but did not fit so I wanted to return them. The parcel contained no paper work (no invoice, receipt or return instructions) so I re-packed and sent them to the address on the delivery label which was clearly marked 'return address'. I enclosed full contact details and a refund request. Since then all the e mails I received in response to my queries about a refund tell me I should I have contacted them first and they even cheekily sent me return instructions by e mail weeks later. Disgusting customer service. Do not buy from this company. I am nearly £50 out of pocket.
9 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
order placed 2 December
Ordered a hairdryer on 2 December as a Christmas gift. Followed the tracking on Shop. Was dispatched on 5 December from China. It is now 19 December and still no hairdryer and the tracking shows it is still in China! Emailed and got a reply to say it was marked as urgent and they would keep an eye on it. I have emailed twice since then asking for a refund and shocker - no email reply!
I am so annoyed that I never checked on here before ordering, but a UK link, a UK address it just never made me think it was from China! I have had to order another hairdryer to make sure my daughter has her gift for Christmas. Not holding out much hope of receiving a hairdryer or refund!
2 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I have received the hairdryer that's…
I have received the hairdryer that's faulty but wrong type/colour and of course nobody is answering my email.
Do not order from this company and note to myself to read the reviews!!
Scam company !!
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
No option for no star
No option for no star! Kicking myself for not reading these reviews before ordering. Ordered a hairdryer week ago, have had nothing since order confirmation email, no dispatch confirmation or anything. No response from customer service either.
6 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Avoid this company I would give 0 if I…
Avoid this company I would give 0 if I could faulty goods cost £16 to send back to CHINA!! spent 2 months in customs only to be returned to me !!!
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Wish I had read the reviews
Wish I had read the reviews !
Still waiting on the order arriving , the product is no longer required I will be stick with something I no longer need
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Would give 0 stars if I could
Would give 0 stars if I could, completely unprofessional company, placed an order a while ago now (for my wedding) no confirmation Email or dispatch Email, so started to make enquiries, keep getting fobbed off with were busy trying to get your order ready” it’s just 1 small item, how long can it take? The number on the website page is not real either!!! Avoid avoid AVOID!! They have left me a few days to get a replacement, heartless people!!! Possibly a SCAM website!!!!
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I WOULD RATE ZERO IF I COULD!
I WOULD RATE ZERO IF I COULD!!
WISH I READ THE REVIEWS FIRST.
REQUIRE A REFUND FOR MY ORDER. EMAILS BACK AND FORWARD. TOTAL CON ARTISTS.
CALLING MY BANK KN THE MORNING.
11 de setembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
a zero star online shop
If there is a zero star, it would be the choice for this specific company.
to summarise my experience:
- received product with much delay but do not agree on cancellation during the waiting period;
- product is of poor quality, without proper packing and with an adaptor supplied as the plug is not for this country;
- no valid customer service number, never able to speak to anyone;
- when I asked for refund, i was given a fake address and fake overseas number as it's non reachable;
- all the 5 star online reviews are fake since you will not be able to get your 1 star review published on their website.
If you suffer similar experience or not even receive the product, you can contact your credit company for a refund. You can also report the company to Trading Standards through Citizen's advice website
I think that's the best for individual customer to act.
Hope it helps.
On 19th Jan 2024 when I saw the reply from the supplier: For everyone who read the reply from the supplier, please do not fall into it. This is just an email to trick others that they seem to be responsive. In fact, I have already tried all they suggested, even tried their overseas number they left when they asked me to send the item to their overseas address at my own cost. As you can guess, nobody answer the phone even though I called during their working hour.
I have complained it to the trade body. If anyone wants to get the money back, I guess the only way is to ask your credit card company as this company is non-existing in the UK. By the way, their reply to this review is over one month after the review was posted and 3 months after the purchase.
22 de outubro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not buy from this company
Do not buy from this company. I had a fault with the electric gloves after two weeks. They do not respond to emails and the telephone number on the website does not operate. I suspect the company is based in China.
29 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
No sign of hairdryer ordered
I have yet to receive hairdryer and I wish I had read trust pilot before I ordered. They obviously have fake reviews and now I am worried if the hairdryer ever arrives in won’t work in Uk.
No response to my emails no sign hairdryer had left china yet 8 days after ordering.
And yes mobile number dead.
It is deliberately misleading to call it my cosmetics London.
28 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Is my skin tag removal serum from China…
Is my skin tag removal serum from China a real serum?
I doubt it
Has it been produced to UK standards?
I doubt it
Should the label have been stuck down properly on the serum pen?
Yes
Should the label be wonky?
No
Should I use this serum?
No
Disappointed and mycosmeticsLONDON is deceiving !!
28 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
DO NOT TRUST THIS COMPANY
DO NOT BUY FROM THIS COMPANY. On 20/10/2023 I placed a review on this site in relation to this company and the review was not a good one as they owed me money for the £112 for a hair styling kit that didn’t work. They have been ignoring me or fobbing me off ! They surprisingly responded to my Trustpilot and anyone reading their response would have thought they were genuine when saying they would prioritise and resolve my complaint. I
All I want is my money back. 3 months later I am still waiting for my money.PLEASE do not consider buying from this company because if the goods are sub standard you won’t get your money back.
27 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
This is a complete con
This is a complete con! They are not based in london but in China to returns costs over £25
I am soo annoyed it’s a complete scam. The pillow is harder than nails
To return it will cost 1/3 of the price. They don’t pre pay it or make it easy. The mobile number isn’t real because they are not in london. It’s a complete scam
27 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Avoid at all costs
Please avoid this company it is a complete scam. I ordered a three in one hairbrush which firstly took weeks to come. After opening the package and testing the product I found that it doesn’t even work! I have been emailing the support email for the last two weeks for a return label and they keep asking me to send pictures of the product in its package which I did and then didn’t get back to me. I sent them an email again asking for a return label and they are now asking me for a video of the product. All I want is a return label! They are making it impossible to send back the product and are making no effort to resolve it. This is probably how they make their money by scamming people with cheap Chinese products at a steep rate and never returning customers money. I wish I had read the reviews here before buying it but seeing that it was a “UK” company I trusted it!
22 de novembro de 2023
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
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