I am appalled with the services I am receiving!! I put an order in on the 7th ~July 2026 - not received it - can’t get anywhere, either by emails (10) or by telephone. Please do NOT buy from th... Ver mais
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Veja o que dizem as avaliações
Do not use this site - made an order on 11th July . I have not received my order and my complaints emails have not been responded to . I think this company are fraudulent - do not waste your money.
No communication after initial order. Not delivered(after waiting full advised delivery window) Didn't respond to email. Didn't answer phone or respond to message left. Don't be fooled by the... Ver mais
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... Ver mais
1,2
Muito Ruim
315 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shocking service
Ordered a body shaper took ages to arrive. Chased and was told it was on its way. Chased again no answer. When it arrived I never tried it on. Could see it was not suitable contacted them straight away to return as there was no return package note. I was told to send a picture of the item as this was standard practice. I did as requested....no response. 3 emails and they are not responding. Absolutely terrible service. I would like my money back and a response to how to send item back. Kim
19 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I don’t even want to give one star!
I don’t even want to give one star!! Zero stars is more like it. Took ages to arrive as comes from China.
Quality is AWFUL and it didn’t fit. Return cost was £75!!! it cost £28.00.
They will NOT refund the money!
Do NOT use this company,
29 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Why is there no reply to my email about…
Why is there no reply to my email about a return?
The bras are no good, is this a scam feels like it. Reply re a refund or I will call the bank and get them to take the money out of your account . Simple.
J Barnett
26 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not fall into the trap of using…
Do not fall into the trap of using them as I did. How I wished I'd read these reviews. I have recently been taken for a ride by them. I ordered 3xl bras. They arrived within a few days and so small I would say size M would be an estimate. I asked as they state to obtain a return. Answer send them to China at your cost. I've just received a reply from then. IDENTICAL TO ALL THE REPLIES EVERYONE RECEIVES. WHAT ABSOLUTE RUBBISH.
18 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Items come from China!!!
I ordered a hairdryer from this company on the 9th April. When it hadn’t arrived a few days later I contacted them, and then had an email with tracking to say it had been dispatched… FROM CHINA! It’s now the 19th April and it’s still in China. There was no indication at the point of order that it was a company in China, otherwise I wouldn’t have ordered this item from them. This is deceptive and I’m really very unhappy about this. I’ve checked the website again and there is no indication that goods are shipped from China and they lead you to believe it’s a UK based company. Don’t order from this company, be warned!!!
9 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Electrical item arrived broken and will…
Electrical item arrived broken and will not switch off. I've requested a refund twice so far with no response.
18 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not use this company - Its not in the UK!
Do not use this company. They are not an UK company. They are a couple of girls sending cheap rubbish from China.
If you need to return anything you need to then pay your own postage to China!
Avoid - Avoid - Avoid
30 de março de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
After waiting nearly a month for my…
After waiting nearly a month for my item it hasn’t turned up. Like most of the comments I have just read, I wish I had looked at the reviews first…. Lesson learned!
I have mailed them twice and have had no response.
So yes this company is a scam behind a very lovely looking website.
15 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY, TOTAL SCAM. Wished I'd checked the reviews beforehand. Paid £59.99 for a hairdryer that has no CE safety mark and is not compatible with UK power socket. Emailing their "customer support" several times has proved pointless, they haven't once answered my question of how to return the item. DO NOT PURCHASE ANYTHING ELECTRICAL FROM THEM AS IT COULD BE HIGHLY DANGEROUS, OBVIOUSLY A RIP OFF PRODUCT MANUFACTURED IN A CHINESE SWEAT SHOP
11 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Should be able to give 0 stars
Should be able to give 0 stars. Everything they sell is sold on Temu/Wish and prices 10x what they cost elsewhere. They say they are uk based but the returns have to go to China. Scammed my mother in law out of alot of money for some terrible quality bra's and didn't even manage to send the correct size.
4 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
One star is to much for this company
One star is to much for this company. Don’t buy from them, scam scam scam. Hairdryer doesn’t come with a uk plug only 2 pin, not earthed so it could be quite dangerous. What was really interesting is that the plug came on the outside of parcel which was not packed well. Of course I’ve sent a few emails & not one reply back from My Cosmetics London.
12 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Stupid me!
Stupid me!
Wish I’d checked the reviews before buying.
Bought the weight loss patches from this company after seeing it had 300+ five star reviews on their website. After checking the reviews on here I went back to actually read the reviews on the website under the weight-loss patches,
I don’t know but to me the reviews looked fake! The same names were used numerous times! I the. Submitted a bad review and it never showed up.
When I ordered them patches arrived 2 weeks later, also thinking this was a UK based company clearly showed it wasn’t having wait that long for delivery!
just thankful I only paid £20 for my patches I can deal with the loss. just won’t be using this company ever again!
11 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
SCAM company DO not use.
SCAM company DO not use.
Bought a hairdryer for £59,95 it took over 2 weeks to come . Cheap and nasty item turned up no UK plug and adapter not working or fit for purpose. I tried it in an adapter of my own . The hairdryer wasnt working!
Email to company little joy getting refund so far they asked me to send a video of faulty product!! Do yourself a favour don’t use this company
8 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Bought a hairdryer on 28/3 which…
Bought a hairdryer on 28/3 which arrived today…
Cheap and nasty looking and the ‘ U.K. plug’ doesn’t look fit for purpose either as it only has 2 prongs! So won’t be risking it
Falsely advertised on website as 100-240v - but it is NOT dual voltage
Should have checked out Trust pilot first
I won’t be returning it to bloody China either so I guess it’s lesson learnt
Will try to get chargeback from bank as falsely advertised and not fit for purpose - oh and advertised as a U.K. company when clearly it’s not
8 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
UPDATE RE. MY COSMETICS LONDON
Just an update from my February post re MY COSMETICS LONDON My money has still not been refunded and doubt that it ever will. I have reported them to Action Fraud UK
I can't believe the My Cosmetics London website is still there. Do complain to action fraud, it's a quick and simple form to fill in. May or may not be relevant but this week my card details were used to buy something on Amazon. My bank and Amazon are looking into it.
COMMENTS ON THE REPLY: this is just nonsense. I returned the unsatisfactory goods, which eventually arrived, at my own expense recorded delivery to the return address shown on the package. I have repeatedly asked for a refund and you refused and subsequently remained silent despite my requests. This public reply is a shame.
2 de abril de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
SCAM!!
SCAM!!! Purchased product which was faulty, got asked to send a video of said fault and now I have heard nothing back at all. I've emailed 4 times to try get a reply but nothing.
27 de março de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Scam
I fell in with this company too! (
Not UK company, China!
After two times of use the item broke, they do not want to return the money and how to solve this problem too!
I do not understand how such a scam is still not closed?
4 de março de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Disaster Purchase
Disaster Purchase
After waiting a fortnight for my purchase to finally arrive, I first of all noticed that the item was not pristine as you would expect for a new item. The item also looked of low quality, but worse still, once I had charged it I tried to use it only to find that it simply didn't work! I had already complained about the fact that the item came from China, which is not what I expected from a company that was apparently in London. This was after I got an email for tracking and the text was all in Chinese! I felt my computer was possibly compromised. A day or so after that email, I received another email stating that my computer had been infected with 5 Viruses! I don't know whether there is a connection, but I can believe all the other negative feedback I have seen about this company on Trustpilot! Never again will I purchase from this company!
24 de março de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
AVOID
Thought it was a UK company, but its all from china, took ages to arrive when it did the quality was awful. I asked to return and I had to pay to send it back, to CHINA!!!
Absolute joke, avoid at ALL costs.
21 de março de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I agree this company is a scam
I agree this company is a scam. No telephone number, no reply to emails. IT IS NOT A UK CO. GOODS ARE DIRECT FROM CHINA. If you are lucky to received them just hope you don't need to return them for a refund. I am complaining to a media company in the hope this can be looked into. Anyone any other suggestions? Update. Have now had the usual email reply which everyone one gets but is a complete fake. Have flagged this company with Trustpilot, Action Fraud, National Cyber Security Centre. Received a reply, need to send photo of the product which is a hassle but have sent a photo. 25/3 Have got return address in China. To post is nearly as much as the product but the principle is worth it so posted today. Watch this space. Now 27th April. One month later. Tracking says the returned product is with Chinese customs still. Perhaps there is no company in China for them to deliver to, anyone's guess. Making a claim with Royal Mail now but they need an email for supposed office in China, not given one by MCL. MCL co. response below by the way sounds good but there is no customer service.My Chinese Accupuncturist found email for China co. for return claims, not allowed to put it here, but there is one you just need a Chinese friend. My Chinese friend in China rang the company in China, got their email which I needed to claim from Royal Mail. Just got a cheque back from Royal Mail with an apology. They do not know what has happened to the company in China. No customer service from Mycosmeticslondon, their supposed email apology is a SCAM.
20 de março de 2024
Avaliação não solicitada
Resposta da Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
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