Mycustombrickfigures Avaliações 381

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bardzo rzadko wystawiam opinie, ale tu jestem rozczarowany. Karta którą zamówiłem jest bardzo słabej jakości. Wydruk jest kompletnie porysowany, a samo jej zapakowanie jest jeszcze gorsze miałem szczę... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was my daughter's 17th birthday and she is a fan of Legos and building things. Finding this cute, personalized gift made her laugh and full of joy when she received it! Pleasing teenagers nowadays,... Ver mais

Avaliado com 5 de um total de 5 estrelas

MineBrick offers truly one-of-a-kind custom brick figures, and I couldn’t be more impressed! The level of detail and creativity that goes into each figure is remarkable. If you're looking for somethin... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is a brilliant company ! The order process is perfect and the resulting brick personalised model just great. Every stage of the process was easy to follow and it would make a great fun gift for a... Ver mais


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

381 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Zapłaciłem sporo za szybką przesyłkę

Zapłaciłem sporo za szybką przesyłkę, prawie o wartosci samego prezentu, która i tak sporo się opóźniła a dodatkowo dostałem fakture z firmy FedEx opłata za VAT pierwotny i opłata za zabezpieczenie należności celnych łącznie 70zł!

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

Witaj, skontaktuj się z naszym działem obsługi klienta, a my zajmiemy się rozwiązaniem Twojego problemu.

Avaliado com 1 de um total de 5 estrelas

I wish I could have put zero stars

Extremely disappointed my order was not what I selected and was sent one with brown hair when my son is blonde. I emailed and got an oh well we felt we made the best selection hope this helps. A complete waste of my money!

25 de março de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

We sincerely apologize for the mix-up with your order. I understand how frustrating it is to receive something different from what you selected, especially when it involves your son's preferences. Please know that your feedback is important to us, and I would like to resolve this issue. Our customer service will reach out to you about the issue.

Avaliado com 1 de um total de 5 estrelas

Złoźyłam zamowienie 13.02 i nadal nie…

Złoźyłam zamowienie 13.02 i nadal nie dotarlo do mnie. Nigdzie nie moge go sledzic. Nikt nie odpisuje na maile.... A jak widze wszystkim odpisuja to samo ! OSZUŠCI ! Ale ja tego tak nie zostawie i to zglosze do odpowiednich sluzb !

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

Przykro nam słyszeć, że jakość wykonania produktu nie spełniła Pana oczekiwań. Prosimy o podanie numeru zamówienia oraz o kontakt z naszym działem obsługi klienta pod adresem e-mail mycustombrickfigures@gmail.com. Nasi pracownicy zajmą się Pana sprawą i postaramy się znaleźć najlepsze rozwiązanie.

Avaliado com 1 de um total de 5 estrelas

Misleading marketing quality, weak magnet, etc.

Ordered 2 of the fridge magnet music box with photos.
The image quality nowhere near to the marketing Photoshopped photos.
Sound quality also bad, even with the better version that I bought. One of the 2 unit is super loud.
The magnet barely hold to the fridge, sliding off. Removed in the fear it will fall and break apart.
Shipping time was not the 8-10 working days, so did not make it to Valentine's Day, but 2 weeks later.
Posting negative review on their site does not show up, only the perfect 5star scores, so... here I am.

Update: To the answer from the store. This website has your name and logo. mycustombrickfigures dot pl/products/personalized-photo-album-fridge-magnet-music-wall-photo-sticker-music-movement-that-can-be-played-without-cell-phone-music-fridge-magnet-pro-best-christmas-gift-val?sku=18067781419197236983851625

It seems it does belong here. If not, then they definitely hurt your business, and should this warning let others know.

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

We appreciate your feedback and understand your concerns regarding the fridge magnet music boxes. However, I must clarify that our website does not sell fridge magnet music boxes or any similar products. It seems there may have been a mix-up with your order. I recommend double-checking your purchase to confirm whether it was made from our site or another retailer.

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing! I bought a custom design for my friend's graduation and as a Lego fan, he absolutely loved it!

Amazing to-detail and improvisation from your design team too

20 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zamówiłam 6 lutego

Zamówiłam 6 lutego, paczka miała iść 10 dni , dostawy brak , żadnego powiadomienia o opóźnieniu, tragedia , najgorsze że to prezent i już nie doszedł na czas , wstyd

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

Przykro nam słyszeć, że jakość wykonania produktu nie spełniła Pana oczekiwań. Prosimy o podanie numeru zamówienia oraz o kontakt z naszym działem obsługi klienta pod adresem e-mail mycustombrickfigures@gmail.com. Nasi pracownicy zajmą się Pana sprawą i postaramy się znaleźć najlepsze rozwiązanie.

Avaliado com 1 de um total de 5 estrelas

Jeśli chodzi o grający magnes jakość…

Jeśli chodzi o grający magnes jakość dźwięku całkiem dobra ale ogólne wykonanie bardzo słabe. Tandetne naklejki i nie wygląda tak ładnie jak na zdjęciach

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

Przykro nam słyszeć, że jakość wykonania produktu nie spełniła Pana oczekiwań. Prosimy o podanie numeru zamówienia oraz o kontakt z naszym działem obsługi klienta pod adresem e-mail mycustombrickfigures@gmail.com. Nasi pracownicy zajmą się Pana sprawą i postaramy się znaleźć najlepsze rozwiązanie.

Avaliado com 1 de um total de 5 estrelas

Zamówiłam magnes na lodówkę 4ego…

Zamówiłam magnes na lodówkę 4ego lutego. Miał być na walentyni. Dziś jest już 18luty a przesyłki nadal nie ma. Nie można jej śledzić, ponieważ strona do jej śledzenia nie może znaleźć mojego zamówienia. Czuję soę oszukana.

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

Dziękujemy za kontakt w sprawie zamówienia. Przepraszamy za niedogodności, których doświadczasz. Niestety, w tej chwili nie możemy śledzić Twojego zamówienia. Skontaktuj się z naszym zespołem obsługi klienta pod adresem [mycustombrickfigures@gmail.com], a oni pomogą Ci rozwiązać ten problem.

Avaliado com 1 de um total de 5 estrelas

Paid for Fast Shipping, Order Delayed Without Notice – No Response from Support

I placed an order with MyCustomBrickFigures (Order #NASL7671) and paid extra for fast shipping because I needed the gift by February 17th. However, not only has the package not arrived, but I also just noticed that the delivery date was changed to February 27th without any notice. This is extremely frustrating, as I will be travelling overseas and had planned to take the gift with me.

To make matters worse, my order is still in production, and I haven’t even seen a mock-up or received any updates on the fabrication process. I emailed customer service for clarification, but they haven’t responded. I also have proof that the original delivery date was February 17th, and it is unacceptable that they changed it without informing me.

I trusted this company and paid extra for faster shipping, but now I am left without the gift I was counting on. Very disappointing experience.

5 de fevereiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

Thank you for reaching out and sharing your concerns regarding your order. We understand how important it is for you to receive your gift by February 17th, especially with your upcoming travel plans. It is unacceptable that the delivery date was changed without prior notice, and we are truly sorry for any distress this has caused. Our teams will reach out to you with better resolution.

Avaliado com 5 de um total de 5 estrelas

Personalizowany magnes z muzyką

Zamówiłam personalizowany magnes z muzyką. Bardzo dobra jakość wykonania, dokładnie taka jak na zdjęciach. Nie mam żadnych zastrzeżeń. Przesyłka i płatność przebiegły sprawnie. Polecam

27 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My nephew loved his figure!

My nephew loved his figure!! The online directions were spot on for him. He’s 6 yrs old. My only issue was the shipping company but mycustombrickheads customer service was quick to respond.

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unreliables and incongruous information

On the 16th of december I payed and order for a customizable Head 2 People Interlocking Plastic Toy Couple Christmas Gift For Girlfriend.
To the order, needing it for the 30th of december, I added the Priority Produce & Shipping and for Brick Figures Renderings Confirmation Service (for a total of $75.86 USD).
On the 17th I received a request of clarification about the picture that I sent for the render (I croped it with the site interface but something had'nt worked with this action) immediately answered confirmation about the subjects.
They so tooked time and on the 20th sent me a mail about the rendering in order to confim it or not: I aswered via mail with the suggestions I had.
I was answered that somehow I had confirmed the model watching the preview on the website and I had topay more and wait or go on with the order.
I had to answer to go on since I need the figures for the 30th/31th of december.
On the 26th (!!!) they told me that the order was suspended "Suspension Reason: Updating Shipping Method".
I replyed summarizing everything , complaining about their ways (are you just taking time?!?!) .
On the 28th they said shipments were on the way: I am still waiting for the order, not knowing how it will be (for sure not totally as I wanted) and when it will arrive (from the tracking it is now in Italy).
As a note, on the parcel tracking of YunExpress is written "December,16,2024 - Shipment information received " but only on the 28th "arrived at origin facility".

I am not satisfied

7 de janeiro de 2025
Avaliação não solicitada
logotipo da Mycustombrickfigures

Resposta da Mycustombrickfigures

We sincerely apologize for the inconvenience you have experienced with your order. Your feedback is invaluable to us, and we are taking steps to improve our processes to prevent similar issues in the future. Could you please let me know order number so that we can better assist with you? Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve your concerns.

Avaliado com 5 de um total de 5 estrelas

Great service and product

I got this for my boyfriend as a Christmas present. The service was great, they replied to my E-mails fast and the product came on time. The figures themselves look also really nice!

15 de dezembro de 2024
Avaliação não solicitada

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