My Debt Plan Avaliações 

528
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experiance with jessie from fitst contact was amazing he listened to what i wanted and explained how he could help he made me feel that i wasnt alone after the call i felt as if a weight was taken... Ver mais

Avaliado com 5 de um total de 5 estrelas

They made me feel comfortable, they took their time to understand my situation and what led me to contact them. They were incredibly helpful and went through all of my options with me making sure to c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff that assisted me was absolutely brilliant. Explained everything concisely and properly allowing me to make an educated decision. very smooth and very polite. I don’t remember the man that he... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very in-depth with information gathering.The advisors work with you to explore the best possible options to reduce your overall debt. They take away the stress and worry of trying to reach a mutually... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de insolvência
  2. também em
  3. Serviço de redução de dívidas

Escrito pela empresa

My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

528 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(528)

179 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, dealt with Gareth mostly and he's been an absolute diamond, the stress of it all has been minimized with the help of this company.

Thank you

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From start to the last call I received…

From start to the last call I received the 3 agents that helped me sort my debt out were amazing no judgement or being made to feel embarrassed just 100% good communication and help no matter how many times you asked the same question or got confused with sending stuff even rang me and talked me through every step

10 de março de 2026
Avaliação não solicitada
logotipo da My Debt Plan

Resposta da My Debt Plan

Hi Annamarie,

We really appreciate you taking the time to share your experience.

We’re so pleased to hear that you felt supported throughout and that our team provided clear, patient, and non-judgemental help every step of the way. It’s especially great to know they took the time to guide you through the process and made things easier when you needed it.

We're here to support you every step of the way on your journey.

Thanks,
My Debt Plan Team

Avaliado com 1 de um total de 5 estrelas

Scammers

Decided not to pursue the final signing of a IVA shock horror stilll took £170 out my account told me they would refund. STILL WAITING!!

3 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AWFUL SCAM COMPANY WHO WILL STEAL FROM YOU

I spoke to my debt plan and decided to not continue with them!!!!! as they aren’t registered on the GOV debt website. But today they’ve just taken £95 out of my bank?!!!!! So now I’m down nearly a hundred quid and also had to cancel my bank card !!!!! SCAM DONT FALL FOR IT !!!!!!!!!

7 de março de 2026
Avaliação não solicitada
logotipo da My Debt Plan

Resposta da My Debt Plan

Hi Lucy,

Thank you for your feedback. We’re sorry to hear that you feel this way and understand why this situation may have caused concern.

From our review of your account, card details were provided and a payment schedule was set up after the advice process had been completed. As we were unable to make further contact afterwards, the case was later cancelled. Unfortunately, the payment instruction had not yet been stopped at the time the scheduled payment was processed, which is why the payment was taken.

We can confirm that we have already responded to you regarding this matter and are arranging for the payment to be refunded. This was an administrative oversight rather than our intention, and we apologise for any inconvenience this has caused. We are definitely not a scam company.

If you have any further questions, please contact our team directly and we will be happy to assist further.

Thanks,
My Debt Plan Team

Avaliado com 1 de um total de 5 estrelas

Please avoid this terrible company with…

Please avoid this terrible company with a barge pole. My husband and i were informed that an IVA would stop all contact with creditors.
We received our council tax bill today only to find that last years debt,which MY DEBT PLAN, assured us would be included in our IVA is subject to court proceedings.
Anyone know how to stop this scam company from harassing us for weekly payments please

5 de março de 2026
Avaliação não solicitada
logotipo da My Debt Plan

Resposta da My Debt Plan

Hi Kim,

Thank you for your feedback. We’re sorry to see that you feel this way and would like to clarify a few points regarding your situation.

When an IVA is set up, creditors such as the council may still issue statements or submit a claim as part of the formal process, but this does not necessarily mean the debt has been excluded from the arrangement, and in your case it has been included within your plan.

We can see that our team has been trying to reach you regarding your recent payment schedule. These contact attempts are made to ensure the arrangement continues as planned and to provide support if there are any challenges with maintaining the agreed payments.

As this matter involves personal details that cannot be fully discussed on a public platform, we are always happy to clarify issues directly and provide the support you need moving forward.

Thanks,
My Debt Plan Team

Avaliado com 5 de um total de 5 estrelas

Thank you so much my debt plan !

The my debt plan team have been really helpful through my whole experience they have been understanding to my needs and have acted quickly to help me through the process

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Understanding helpful company…

Really helpful company very understanding and clear breaking things down for me, I tried other ones but was going through apps and voice messages but this one you can talk to someone which was essential in my situation to understand my dept situation and come to a solution it's really helping my mental health which am very grateful thank you dept plan....

18 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing experience with my debt plan…

Amazing experience with my debt plan especially with Chris and Davi who assisted me through all the steps and made sure that I understood everything, the feeling of being heard was the best part and then not making me feel judged.

18 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing as I don't…

Absolutely amazing as I don't understand alot of this stuff all staff i have delt with have been more than helpful in making this a easy experience and explaining every detail to me would highly recommend.

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From start to finish the whole process…

From start to finish the whole process was made so easy and very clear. This helped with their incredibly trained, helpful and professional staff. Would definitely recommend my debt plan to people struggling with their finances.

16 de fevereiro de 2026
Avaliação não solicitada

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