Mydome is an ingenious and innovative product . I have used it to operate 2 on/off cycles a day for over a year and found it exceptionally reliable. On the one occasion I had contact with their custo... Ver mais
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Veja o que dizem as avaliações
Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Ver mais
I purchased some light switch timers and unfortunately for a variety of reasons was unable to use them. I tried to contact customer services multiple times via email and phone to investigate returning... Ver mais
A empresa respondeu
Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Ver mais
Detalhes da empresa
Sobre mydome
Escrito pela empresa
mydome | Protect your home
mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.
When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.
Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time

Informações de contato
The Close 1, IG2 7RS, London, Reino Unido
- support@mydome.co.uk
- mydome.co.uk
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product and excellent customer service
I have two of the lightswitch timers which have served me faithfully. Last time I used them, one of the switch wheels broke off and I thought that was it. However, I contacted Mydome on the off chance that they might supply parts; something that appears less likely these days. I was pleasantly surprised when Oliver came back and offered me a free replacement back panel to repair it! It's a long time since I've experienced that level of customer service! Turns out that the control mechanism has also failed but I had no hesitancy in buying a replacement unit from them given their support. These are easy to use, work very well and have no electrical issues with needing to be mains powered, something that is not always easy as light switches tend not to have a neutral return!
I needed advice on multiple sounders…
I needed advice on multiple sounders and got a reply within the hour. So have ordered what I need
Didn’t expect a reply to a query over…
Didn’t expect a reply to a query over something that went wrong with my sensor purchased a while ago. Pleased to be proven wrong. Quick and helpful response.
Contacted Mydome and received a reply …
Contacted Mydome and received a reply very quickly
Customer service was outstanding
Highly delighted with the efficiency and speed my query was dealt with
Thank you
Delivered on time
Delivered on time. Very easy to set up.
CUSTOMER SERVICE OUT TO HELP YOU...
...Had a problem with Royal Mail delivery ...Customer Service were on to the issue immediately ...problem sorted.
Easy to contact,replied within 24…
Easy to contact,replied within 24 hours.Great after sales service and would recommend the timers to anyone
Excellent customer service.
Excellent customer service.
I am very happy to use this company again.
GREAT EXPERIENCE in ASKING ABOUT THEIR…
GREAT EXPERIENCE in ASKING ABOUT THEIR DRIVEWAY ALARM
Absolutely fantastic after service
Absolutely fantastic after service, I had a small error with my order.
I spoke with Oliver and this was rectified immediately.
Can’t thank them enough
Colin
Needed some tech info as new to this
Needed some tech info as new to this. My email answered within 1 hour! With most of the info I needed. Now to purchase the products and then true review starts! All in all so far very good service.
Impressive and works extremely well.
It developed a fault after 8 years of uninterrupted usage. Purchased mine in 2016 and it has been turning off and on my external lights daily with no issues.
I am purchasing a replacement given the incredible quality and long operational life.
We purchased our My Dome 2 years ago
We purchased our My Dome 2 years ago, I would definitely recommend this, it plays an important part of our home security. Their warranty and after sales support is brilliant. Thank you
Mechanical Timer replacement part.
Excellent response to problem with backplate on mechanical timer. Response to problem positive in every respect. Replacement part sent out quickly with no charge. Couldn't ask for more and would certainly recommend them.
This must be the quickest reply I have ever had
This must be the quickest reply I have ever had to a problem solve question, replacement part offered perfect service, just wait for packing and dispatch then the system will be back in action
Great.
After having a problem with the speaker…
After having a problem with the speaker on my dome , I contacted the firm . They didn’t hesitate to replace the speaker . Much appreciated thank you MYDOME Team .
Really excellent customer service
Really excellent customer service (from a real human) in tracking an order that seemed to have gone astray in the Royal Mail system
Asked for help rectifying a problem
Asked for help rectifying a problem. Same day response and solved completely. Couldn't ask for or be given a better service.
Doorbell
I ordered 2 black door bells items arrived quickly, there was an issue with my items but it was sorted out quickly. Great customer service very helpful.
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