mydome Avaliações 205

I have two of the lightswitch timers which have served me faithfully. Last time I used them, one of the switch wheels broke off and I thought that was it. However, I contacted Mydome on the off chance that they might supply parts; something that appears less likely these days. I was pleasantly surprised when Oliver came back and offered me a free replacement back panel to repair it! It's a long time since I've experienced that level of customer service! Turns out that the control mechanism has also failed but I had no hesitancy in buying a replacement unit from them given their support. These are easy to use, work very well and have no electrical issues with needing to be mains powered, something that is not always easy as light switches tend not to have a neutral return!

I needed advice on multiple sounders and got a reply within the hour. So have ordered what I need

Didn’t expect a reply to a query over something that went wrong with my sensor purchased a while ago. Pleased to be proven wrong. Quick and helpful response.

Contacted Mydome and received a reply very quickly
Customer service was outstanding
Highly delighted with the efficiency and speed my query was dealt with
Thank you

Delivered on time. Very easy to set up.

...Had a problem with Royal Mail delivery ...Customer Service were on to the issue immediately ...problem sorted.

Easy to contact,replied within 24 hours.Great after sales service and would recommend the timers to anyone

Excellent customer service.
I am very happy to use this company again.

GREAT EXPERIENCE in ASKING ABOUT THEIR DRIVEWAY ALARM

Absolutely fantastic after service, I had a small error with my order.
I spoke with Oliver and this was rectified immediately.
Can’t thank them enough

Colin

Needed some tech info as new to this. My email answered within 1 hour! With most of the info I needed. Now to purchase the products and then true review starts! All in all so far very good service.

It developed a fault after 8 years of uninterrupted usage. Purchased mine in 2016 and it has been turning off and on my external lights daily with no issues.
I am purchasing a replacement given the incredible quality and long operational life.

We purchased our My Dome 2 years ago, I would definitely recommend this, it plays an important part of our home security. Their warranty and after sales support is brilliant. Thank you

Excellent response to problem with backplate on mechanical timer. Response to problem positive in every respect. Replacement part sent out quickly with no charge. Couldn't ask for more and would certainly recommend them.

This must be the quickest reply I have ever had to a problem solve question, replacement part offered perfect service, just wait for packing and dispatch then the system will be back in action
Great.

After having a problem with the speaker on my dome , I contacted the firm . They didn’t hesitate to replace the speaker . Much appreciated thank you MYDOME Team .

Really excellent customer service (from a real human) in tracking an order that seemed to have gone astray in the Royal Mail system

Asked for help rectifying a problem. Same day response and solved completely. Couldn't ask for or be given a better service.

I ordered 2 black door bells items arrived quickly, there was an issue with my items but it was sorted out quickly. Great customer service very helpful.

Immediate help. Excellent.