Mydreamflight Avaliações 

I bought a ticket and Armaan was the one who helped me, he was understanding and patient with me as. I would like to thank him for that.

DISCLAIMER - I had written this review prior to travelling as I was disgusted with the customer service and mislead flight information pertaining to my booking. I was called multiple times by several agents on the day before travel, being threatened to delete my honest review of my experience and told that if it wasn’t removed from Trust Pilot then I would have to “deal with the consequences” and repeatedly told that my flight would be cancelled.
I have all the phone recordings (thank you Apple iphone update) with them swearing at me, telling me to “shut up”, the agents hanging the call on me and just overall disgusting customer service.

This review is not only going here to warn other potential customers, but it has also been sent to the Travel Ombudsman - alone with all the phone recordings.

NEVER EVER BOOK WITH THEM. I had booked a flight with them to New York and they absolutely scanned me. Initially the flight was £320 and I had booked with a deposit, all of the sudden it had risen to £590 per person. I was initially told that it would be a BA flight and given reference number for a BA booking, come to find out I’m flying with American alrlines and I wasn’t able to amend my booking at all as I had never received communication from th travel agent with an American Airlines reference number.
The customer service was awful and the the way that they speak to you is downgrading considering we are the paying customer for a service provided to them.

Also, when booking, never in all my years of flying have I been told that I have to pay for the flight via bank transfer and not a secure payment link. This was a first and I wasn’t comfortable with this as a bank transfer isn’t a secure payment. This was probably dome so that the agent would be able to take a large commission fee and hide some of the monies sent ment for the flight.

Overwall, I was disgusted with the customer service and the condescending marks made towards me even though I’m paying for a service and I was misled to the flight information as I wanted a BA flight and thought I booked one but later finding out it was an American Airlines flight.
STAY FAR AWAY!!!!

Arnan is a star, he is a life saver and has the best prices for even last minute flights

First when I booked the ticket. I paid my deposit with Ryan. I thought , I lost my money. Ryan didn't called me and I lost the deal.
Then Shayan called me and deal with my holiday and I paid more for the ticket. But Shayan managed to give a voucher. Shayan is very good agent. He dealt with me from start until I received my E-ticket . For my next holiday I will use Shayan again when I book

First time using online travel agency and I’m so glad I was dealt with by Shayan who went above and beyond to deliver what I can only imagine to be a 5 star customer service.
He answered all of my questions with the utmost professionalism and showed immense patience with all of our calls back and forth.

First and foremost I would just like to say a big thank you to Shayan. This member of staff went above and beyond in every aspect to help. With staff like this the future of this company is looking bright
Thank you for everything Shayan

Honesty, Politeness goes a very long way and this company had it all, along with a great guy "Shayan" who was very helpful and understanding. TOP DOLLAR.

Shayan has been an excellent customers service agent and he goes above and beyond to ensure everything is ok with you. If I had the choice I would I would rather his assistance each time I interact with My Dream Flight. I cannot express my gratitude enough and express how happy I am with the service that Shayan has provided.

I was extremely distressed by my experience with Mydreamflight.
I was told to pay a £100 deposit for a booked flight, and an email was sent to me stating that the flight is BOOKED, with a reference number. The email stated that I have to call on the 12th February 2026 at 9am to pay the balance. This email also has the Sales consultant working hours from 9 am to 6 pm. I did not see this or understand this to be that I will call exactly at 9 am to keep the ticket price that their email stated has been booked, with a reference. I called on the 12th of February at about 11 am and I was told to call back in 30 minutes as the consultant is on another line. I waited and called later, and he said that he would send me an email, that I should reply so that my ticket would be issued. I expected the balance to be taken not an email but I kept quite and he sent the email. I looked through the email which is the same type of email I received, saying booking confirmed, but the balance to pay hugely increased from the original balance. I pointed this out to him, and he started to ask me why I did not call at 9 am, and that it is my fault. And asking me what my budget is or how much I can pay. I find everything this man was saying very distressing. He said that the price had increased. I insisted he collect the balance as I believe was agreed for a booked ticket as their email said. He kept on saying things that don't add up and that I pay the new price. I requested my deposit back as I could not afford the so-called increased price.
He told me that my £100 deposit would not be refunded due to company policy. I went back to their website, entered the same date of my intended travel, and for the same date, the same time, the same airline, the same details, the price they are showing is even lower than what I was originally going to pay, which has suddenly increased drastically. I copied the information from their website and emailed them twice and no response to my emails.

The system of operation of this company is not transparent and is a cleverly planned trap to get your money. I contacted my bank immediately because I believe I have entered the wrong hand. I advise that you don't fall into this trap, with the bait of the cheap ticket they will present to you.

Armaan was a great help in finding a good deal. Well recommended

Great Job Armaan! I feel very satisfied with the job done!

Re Buisness Flight Shop. I was slightly apprehensive about using this company, especially when l realised that is neither ABTA nor ASOS accredited. The booking process was far from easy and the amount of small print indescribable. I dealt with two different salespeople, one if whom was Sara, endlessly helpful but slightly incompetent.
The first two parts of the outer journey were excellent with Oman Air but the third leg with Phillipine Airlines was marrred by the incredible bureaucracy of Mainila airport. My advice is never, never to transfer though there.
I hate to write a poor review and they were clearly trying their best. And l am here, so let's hope l get back to London with ease

Shayan, was very helpful even when initial the tickets booked were not available. Shayan went out of his way to find a similar flights keeping in mind my budget

I would really like to say something about one of the people working at my Dream Flight. Ayan was very helpful and giving us many options of different flights with them and booking with this agency was very successful.

Shayan from My Dream Flight travel Agency, provided us excellent 5-star customer service. He's a caring, pkeasant, hard-working, sincere & helpful agent. He went out of his way to help us. He deserves to progress in his career. Best wishes, Shayan.

Ayan was so kind & patient explaining and guiding me source for my ticket from London Heathrow to Lagos,Nigeria & from Lagos,Nigeria back to London Gatwick. My experience with Ayan was cheerful, cordial & professional.

I am very glad that I made the write decision to book my ait ticket. Very helpful team specially ARMAAN was very helpful to find me write price and guiding me to complete my booking.

My booking from London to Accra and back was handled professionally and smoothly Mr. Armaan.