My husband has constant pain from spondylosis of his spine with permanent nerve damage and neuropathy from diabetes. He has tried everything on the market and numerous doctors treatments but nothing... Ver mais
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Veja o que dizem as avaliações
After using 3 jars of this so called miracle magnesium cream I found no relief and no benefit to using this product, and as for their money back policy , what a joke. Also in the advertisements the j... Ver mais
A empresa respondeu
I had a mistake when I was ordering. I reached out to the company and right away received an email about how it was too fixed. First Carmina responded, then Randy took over the issue. He first offere... Ver mais
Sadly, due to a health issue and an unknown future, I am canceling all my subscriptions, including yours. Anna was very kind and offered to help me adjust my scheduling. I was not able to take h... Ver mais
3,8
Muito Bom
957 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Pain relief
The relief that it gives me after being applied.
28 de maio de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Edward,
Thank you for your 5-star review!
We're delighted to hear that you're experiencing effective pain relief after applying the product. Your feedback means a great deal to us, and we're grateful you chose MyHiRelief.
Wishing you continued comfort and wellness!
Best regards,
It has given me some relief when…
It has given me some relief when nothing else has! I wish I had ordered more than 3! It is not enough. If there was a way to up the amount I’m getting I would be interested!
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mary,
Thank you for your 5-star review!
We're so pleased to hear that MyHiRelief has provided you with relief when nothing else has. We also appreciate your feedback about wanting a larger quantity, and it's wonderful to know you'd be interested in receiving more.
Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Best regards,
Jason
Finallly got the answer I had been…
Finallly got the answer I had been waiting for! Took almost 2 months, but the CEO responded and I got a full refund. (Apparently). Hasn't shown up in my account but I trust that it will happen.
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Debbie,
Thank you for taking the time to update your review.
We're pleased that we were able to connect with you and reach a resolution. I can confirm that your full refund has been processed.
If the refund has not yet appeared in your account, please note that it may take several business days for your bank or payment provider to post the transaction, depending on their processing times.
We also appreciate your patience throughout this process and your willingness to acknowledge the outcome. Your feedback helps us continue improving our response times and overall customer experience.
Thank you again, and we wish you all the best.
Kind regards,
Jason
MyHiRelief
The total relief brings a soothing…
The total relief brings a soothing effect yo the pain in a short period of time. Just wish it wasn't that expensive.
21 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Michele,
Thank you for your 5-star review!
We're delighted to hear that Total Relief provided soothing pain relief in a short period of time. We also appreciate your honest feedback about the price, as it helps us better understand our customers' experiences.
Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Best regards,
Jason
Response and accuracy develops trust
Response and accuracy develops trust. You have done that well
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi J Muniz,
Thank you so much for your fantastic 5-star review!
Your words mean a great deal to us. We're honored to know that our responsiveness and commitment to providing accurate information helped build your trust. Delivering a positive and transparent experience for our customers is always our goal.
We truly appreciate your support and thank you for choosing MyHiRelief. We look forward to serving you again in the future!
Kind Regards,
Aga
MyHiRelief
The cream has truly relieved my pain…
The cream has truly relieved my pain due to arthritis and neuropathy. It’s far from a “cure”, but it allows me to sleep better and work in my garden far longer than I could before using it. I appreciate that!
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Iris,
Thank you so much for taking the time to share your experience with Total Relief.
We're delighted to hear that the cream has helped ease your arthritis and neuropathy discomfort, allowing you to sleep better and spend more time doing what you enjoy, like working in your garden. While we understand that every individual's experience is different and the product is not a cure, it's wonderful to know it has made a meaningful difference in your daily life.
We truly appreciate your thoughtful feedback and your trust in MyHiRelief. Thank you for being part of our community, and we wish you continued comfort and many enjoyable days in your garden.
Kind regards,
Aga
MyHiRelief
Love this product
This product works like a charm. It takes away my backache and knee pain
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi there,
Thank you so much for your wonderful review!
We're thrilled to hear that Total Relief has been helping ease your backache and knee pain. Knowing that our product is making a positive difference in your daily life is exactly why we do what we do.
We truly appreciate you taking the time to share your experience and thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind Regards,
Aga
MyHiRelief
I bought HiRelief for me and a…
I bought HiRelief for me and a girlfriend and we both have had relief from our back and knee pain. My girlfriend told me it’s been the only thing that has helped her with her back pain and hip pain.
9 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Socorro,
Thank you for your wonderful 5-star review!
We're delighted to hear that both you and your girlfriend have had a positive experience with HiRelief. It's especially encouraging to know that it has been so helpful for her back and hip discomfort as well.
We truly appreciate you sharing your experience and your kind support.
Thank you for choosing us, and we wish you both continued comfort and well-being!
Best regards,
Jason
Customer support is great
Customer support is great. They address my concern immediately and help make my concern a smooth transaction
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Norma,
Thank you for your 5-star review!
We're delighted to hear that our customer support team addressed your concern promptly and helped make the process smooth and easy. Your kind feedback means a great deal to us and motivates us to continue providing exceptional service.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Helpful
The service was very helpful and quickly tks werner
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Werner,
Thank you for your 5-star review!
We're delighted to hear that you found our service helpful and that your experience was handled quickly. Your kind feedback is greatly appreciated and encourages us to continue providing excellent support.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Your customer service was quick responsive and very understanding.
Your customer service was a pleasure to work with. Not only is your product, Total Relief the best pain cream I’ve ever used, the ease of being able to cancel my subscription, amazed me.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello,
Thank you for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our customer service team and that you found the subscription process easy to manage. It's also fantastic to know that Total Relief has been the best pain cream you've used.
Your kind words and support mean a great deal to us. Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
I had an issue with the pricing
I had an issue with the pricing. It was resolved promptly, politely and professionally.
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Wendy,
Thank you for your 5-star review!
We're delighted to hear that your pricing concern was resolved promptly, politely, and professionally.
Providing responsive and respectful support is very important to us, and we're grateful you took the time to share your experience.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Extreme Caution
I would strongly advise extreme caution with this company. 1st they did not honor their 90 day guarantee. 2nd they continue to send their product monthly, apparently somewhere during your purchase there is an indication that they will continue to send jars monthly. When I questioned this practice I was told it was there policy and that they sent an email prior to shipping. I have no record of such an email. Their integrity level is nonexistent.
30 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Blair,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your account, I can confirm that your subscription has already been canceled, so no future recurring orders or charges will be processed.
Regarding the subscription, please allow me to clarify that this option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. Prior to each recurring shipment, an email notification is automatically sent to the email address associated with the account. We understand that these emails can occasionally be filtered into spam, junk, or promotions folders, or may be overlooked.
Regarding our 90-day money-back guarantee, requests are reviewed in accordance with the terms of our return policy. If your request was not approved, it would have been based on the eligibility requirements of the guarantee rather than an unwillingness to honor it.
We appreciate your feedback and, if you have any remaining questions about your account or refund eligibility, please contact us at support@myhirelief.com or aga@nw-project.com. We'd be happy to review your case further.
Kind regards,
Aga
MyHiRelief
--
July 8, 2026
Hi Blair,
I’m following up regarding your concern about your order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. If you ever need anything else or have questions in the future, you can contact us at support@myhirelief.com.We are always here to help.
Best regards,
Aga
MyHiRelief
Customer Service To The Rescue
Initially had some trouble completing my order online. It seems their ordering system’s built in “fraud detection”, suspected fraudulent activity and locked me out.
Julie from Customer Service acknowledged my concern within an hour and had the issue resolved very fast. She went above and beyond by checking back with me to ensure things worked properly. Additionally she sent an acknowledgment of my order with comments and apologies for any frustration and inconvenience I experienced.
A Great Customer Service experience from a company that makes a wonderful product that works!
I appreciate their dedication and concern for their customers.
8 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello KDN,
Thank you for your wonderful 5-star review!
We're delighted to hear that Julie was able to assist you promptly and ensure everything was resolved smoothly. It's especially rewarding to know that the follow-up and attention to your experience made a positive difference.
We're also grateful for your kind words about our product and our team's dedication to customer care. Your feedback means a great deal to us and motivates us to continue providing responsive, reliable service.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Just headache
If you have time and passion to spend time, just get in touch and order from them. It is insane how they do the business, they’re in their lalalad with their rules and how they do business
My wife orders someting by accident now for the return they give us 20% back from all the amount she payed
Just stay way from them
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Maria,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating.
As outlined in our return policy, once an order has entered processing or shipment, it can no longer be canceled. In this case, our support team offered a 20% courtesy refund if you chose to keep the order, while also providing the option to return the products for a refund in accordance with our return policy.
We understand that this resolution may not have met your expectations, and we appreciate your feedback. Our goal is always to provide fair solutions while following our published policies consistently for all customers.
I’d like to personally review this and see what I can do. We have been unable to locate an account using the information provided in your Trustpilot profile, so I will look into this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I was hesitant at first
I was hesitant at first, but now use it for several achy parts of my body...I will continue using
30 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello,
Thank you for your 5-star review!
We're glad to hear that you've had a positive experience with the product and are finding it helpful for your needs. It's great to know you plan to continue using it.
Your feedback is truly appreciated, and we thank you for choosing us.
Best regards,
Jason
Nerve Cream
Marcus was so knowledgeable, kind, and patient with me. I shouldn't have ordered until my broken leg heals. Your company is exceptional and I hope to deal with you again!!!
25 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Suzanne,
Thank you for your 5-star review!
We're delighted to hear that you had such a positive experience with Marcus and found the support knowledgeable, kind, and patient.
Your kind words mean a great deal to us and reinforce our commitment to providing exceptional service.
We appreciate you choosing us and look forward to assisting you again in the future.
Best regards,
Jason
I love this product
I love this product. If used on a continuous daily basis, it’s one of the few that actually works and does what it claims to do. I had major foot surgery and nothing helped with the nerve pain I was having until I started using this Relief Cream. The tenderness and pain has subsided greatly along with the sensitivity of touch. I highly recommend this product. Also has helped with my husband’s shoulder pain!
1 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Teresa,
Thank you for your wonderful 5-star review and for sharing your experience in detail.
We're truly pleased to hear that the cream has helped ease your post-surgical nerve pain and sensitivity, and that it’s also been beneficial for your husband’s shoulder discomfort.
Your feedback and recommendation mean a great deal to us. We appreciate you choosing us, and we wish you both continued comfort and well-being.
Best regards,
Jason
I need to return a package I never…
I need to return a package I never ordered
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Bernice,
Thank you for sharing your feedback. We understand your concern.
Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. If you ever need anything else or have questions in the future, you can contact us at support@myhirelief.com. We are always here to help.
Best regards,
Aga
MyHiRelief
This cream is a bit expensive
This cream is a bit expensive, but it does make it easier for me to complete my tasks at hand , I suffer from arthritis issues in my lower back ,knees,ankle and foot. It pains me to walk long distances or stand for prolonged periods even sitting gets the best of me sometimes , this product is not a cure all , but it does make it possible to not just give up or rely on pain killers all day, every day. Sometimes in the moment I forget about the pain and stiffness , but all too soon it creeps back, lol. Please know I am thankful for the soothing relief this formula provides.
15 de maio de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mae,
Thank you for your 5-star review and for sharing such an honest and thoughtful experience.
We're glad to hear that the cream is helping make daily tasks more manageable and providing soothing relief when you need it most.
We also appreciate your balanced feedback regarding expectations and cost. It's meaningful to know the product is offering you some comfort and support alongside your overall routine.
Thank you for choosing us, and we wish you continued ease and well-being.
Best regards,
Jason
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