Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Ver mais
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Veja o que dizem as avaliações
Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so... Ver mais
A empresa respondeu
Had not heard about this service until today, and it is so great! I have mobility issues and find getting to my GP difficult. With this I had an appointment within 30 minutes and I didn’t need to leav... Ver mais
A empresa respondeu
What a great service , who ever set this service up thank you so much , so much easier than going through health centres and GPs I work 12 hour shifts and are not always able to go Gp or health centre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Informações de contato
Reino Unido
- mylocalsurgery.co.uk
4,4
Excelente
525 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service
My son has just started University in Nottingham and like many young adults being poorly so far away from home for the first time was a new experience. After calling me with a fever, vomiting and swollen, exudating tonsils, for 3 days it seemed logical to me that after trying OTC medications he would likely need antibiotics. I work in healthcare and to be honest have had negative feedback from my patients about our local pharmacy first scheme so was sceptical when googling and finding this service on line. However, the booking was simple, the pharmacist was on line within a few minutes of my son dialling in. He was kind and understanding and most of all reassured my son. The necessary medication was prescribed and dispatched and within 18 hours was delivered to my son’s uni halls.
I am now a less anxious mum, with a son who is now recovering and I would like to thank you for an absolutely excellent service.
7 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your wonderful review and for sharing your story with us. We understand how worrying it can be when your child is unwell far from home, and it means a lot to know we could help both your son and you feel more at ease during this time.
Our whole team works very hard behind the scenes to make sure we’re providing quick, caring support, so it’s incredibly rewarding to hear that our service made such a difference. Your feedback has truly made our day and inspires us to keep doing what we do.
We’re wishing your son a speedy recovery at university, and please know we’re always here whenever you need us!
Warm regards,
The My Local Surgery Team
Speedy, easy to use and excellent service
Excellent service and easy to use system. Booked a consultation and was able to choose a time to suit my working day. Video consult started on time, very professional, asked the right questions and prescription posted out to my home via Royal Mail for next day delivery. Stress and hassle free - thank you.
8 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Resposta da My Local Surgery
Hi!
We're so glad you found our services reliable and helpful!
Can I ask why you gave us one star? What could we have done better to make that a five star for you?
We want our service to be the best it can be so we take all feedback very seriously and are very proactive about improving our services and processes. :)
Awful
Awful I had an appointment for 9:10 had an email informing me my appointment has been changed to 10:00. Waited till then nothing contacted at 10:30 as had heard nothing. Contacted again advised to cancel the appointment then rebook. Did this for 11 am. Still nothing once again contacted and received a phone call and it was dealt with waste of a morning.
7 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Hi Kim,
We’re truly sorry for your recent experience and for any frustration caused by the changes and delays to your appointment. We understand how valuable your time is, and we never want a patient to feel their morning has been wasted. We’re investigating what went wrong with our partner pharmacies and will work hard to make sure it doesn’t happen again.
Thank you for your feedback and for giving us the chance to resolve your issue on the call. If there’s anything further we can do, please let us know; your satisfaction is important to us.
Best regards,
The My Local Surgery Team
Brilliant service
Brilliant service, fast, straight forward & very will definitely use again!
6 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Easier than going to the doctors.
Easier than going to the doctors.
I knew I had a UTI infection and going through the malarkey of getting an appointment at the doctors was bypassed.
Prescription posted without needing a signature for delivery the next day.
6 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Sarah was amazing
Sarah was amazing! Tried this service for the first time and she explained me everything
6 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Prescriptions next day
Should make people aware that prescriptions will be sent through the post arriving the next day.
6 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you for your review, Kelly.
We are making some changes to our website this week to make it clearer that treatments are posted out to you.
In the near future we are hoping to be able to provide prescriptions that can be collected from pharmacies.
The My Local Surgery Team
Excellent service
Excellent service, from finding the contact details online to speaking to a really well knowledgeable lady who helped me. I received my medication the next day throu the post. People don’t realise this is what the NHS and pharmacists are doing for us it’s excellent Thankyou
26 de setembro de 2025
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Easy to access and very prompt service…
Easy to access and very prompt service / treatment
25 de setembro de 2025
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Resposta da My Local Surgery
Thank you for letting us know, and we’re really sorry that no one showed up for your scheduled call. We completely understand how frustrating this must be.
I can see you had an appointment with us on the 22nd of September. Was the missed consultation at a later date or did you manage to see someone in the end? If you’d like, we’d be very happy to help you rebook at a time that suits you, we know your time is important.
I hope we can get this sorted and assist you further.
Really quick
Really quick, really easy, medicine was posted to me next day. Great service
1 de outubro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Strongly recommend
Wow amazing experience with my appointment, great care for patients. The lady was helpful and listened to everything I explained about my condition. Great advice and my prescription will be with me in no time. I would definitely recommend this type of service for anyone who needs it and it helps a lot of time rather than going through all the process of having an appointment with the GP. Well done!
29 de setembro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great consultation
Great consultation. Very easy to set up. Professional service
23 de setembro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Very friendly & helpful pharmacist
Very friendly & helpful pharmacist. It’s great that the prescription gets posted to you the next day at no extra cost.
14 de setembro de 2025
Resposta da My Local Surgery
Hi!
Thank you so much for your review. Every single one of them helps us get better!
What could we have done to make your review a five? We have a challenge!
Excellent Service
What an excellent service to the wider communities. When I made the online appointment I was a bit dubious. I need not have feared. The pharmacist was online at the stipulated time. He listened, asked a few more questions after having read my notes, asked me to show him the blisters from the insect bites, and explained in detail what was needed. He said the antibiotics will be with me the next day, and it was! Impressive service, and I would highly recommend it. Professional and efficient.
19 de setembro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Wow what a brilliant service this is
Wow what a brilliant service this is, appointment booked and on time, the pharmacist was so helpful, listened, was caring and also explained things in detail. A very polite man who made me feel at ease immediately. Prescription sorted and will be delivered to my home. Felt just as comfortable as dealing with my GP and didn’t feel rushed or under any pressure when explaining my symptoms.
19 de setembro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
It has been two days and the order has…
It has been two days and the order has not even been dispatched yet.
15 de setembro de 2025
Avaliação não solicitada
Resposta da My Local Surgery
Hi Saima
Thank you for your feedback.
We always aim to dispatch orders promptly, however in this case the address details originally provided were incorrect.
Our team corrected this for you as quickly as possible, but it did mean the order could not be posted until the following day.
We appreciate your patience and are glad this has now been resolved.
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