I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver mais
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... Ver mais
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informações de contato
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
607 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great advice
My Money Matters experts were really helpful and gave me some great advice on how to plan and make sure things were in place for when I retired.
7 de agosto de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Very friendly and helpful
Very friendly and helpful. Could see what the problem was , talked me through it and reported the follow on job to IT.
6 de agosto de 2026
Resposta da my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Prompt, polite and helpful
I had been unable to access a platform giving me more information about my pension contributions. Sandra was incredibly prompt, polite and helpful meaning that something I hadn't been able to do was achieved very swiftly following her advice.
6 de agosto de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, professional service
Answered all my questions speedily and to my satisfaction. Very friendly and professional manner (agent Sandra)
6 de agosto de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
friendly staff and excellent advice
friendly staff and excellent advice, staff answer all questions and explain in detail
5 de agosto de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Advice provided was clear and easy to…
Advice provided was clear and easy to understand when talking about AVC
6 de agosto de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
I dealt with Katie and she had my issue…
I dealt with Katie and she had my issue resolved in minutes. An absolute pleasure to speak to and an absolute all round lovely person. Thank you Katie
6 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie from Money matters was very…
Katie from Money matters was very helpful and i was very glad to get speaking to her today, from sending and email requesting for someone from money matters to phone me till i received a call was very prompt. Katie answered all the questions i asked and put me on the right road to get the right advice so i can complete my avc application.
5 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Taking a pension early is a big life decision - great independent advice helps!
Taking a pension early is a big life step and the information Nirin gave me was absolutely spot on and reassuring. He was so polite and knowledgeable I am giving him 10/10.
5 de agosto de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Resposta da my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Good customer service
Felt listened to. Honest answers and no bluffing when didn't know something. Offered good advice and further service if needed.
5 de agosto de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension explained
Joined a useful pension webinar, all explained in detail. Website easy to navigate, a positive experience. Thank you Nick.
5 de agosto de 2026
Avaliação não solicitada
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very interesting and informative
Very interesting and informative
5 de agosto de 2026
Avaliação não solicitada
Resposta da my money matters.
Hello Anne,
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reassuring and helpful response
Reassuring and helpful response. Was able to advise and guide on how to complete my application. Thank you
5 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Quality Advice
I great interaction that provided the information I needed to progress my pension planning. Speedy, informative and well informed
4 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Resposta da my money matters.
Hello Wendy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The person who answered the phone was…
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know.
I am sorry but I cannot remember the person's name, but she was lovely and vey helpful.
4 de agosto de 2026
Resposta da my money matters.
Hello Suzanne,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very good experience
Very good experience.
My request was fully understood and actioned.
4 de agosto de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie made it great
Katie made it great! I was locked out due to email address complications but she stayed with me to figure it out to the bitter end... much appreciated, thank you
3 de agosto de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
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