I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver mais
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... Ver mais
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informações de contato
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
607 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
General enquiry
The lady I spoke to on the phone was very helpful and informative.
14 de agosto de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very helpful support and assistance…
Very helpful support and assistance provided over the phone when looking to take out product online
14 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really clear and helpful advice offered…
Really clear and helpful advice offered (by Nirin), including being patient and also amending my application in order to assist
14 de agosto de 2026
Resposta da my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
5 star customer service
Mirren was especially helpful & patient while I went through the application over the phone. Amazing customer service
14 de agosto de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Customer service
Spoke to customer adviser on the phone, as the video link was not working. Got new link sent via email.
Quick and friendly response.
thank you
13 de agosto de 2026
Avaliação não solicitada
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Professional and Efficient Service
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
13 de agosto de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kattie was pleasant helpful gave me…
Kattie was pleasant helpful gave me details easy to follow . Refreshing to talk to a human.
Thank you.
13 de agosto de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie was very knowledgeable and…
Katie was very knowledgeable and patient in guiding me through the application process allowing me time to read the information - no pressure, no rushing
13 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team
I wanted to increase my AVC payments
I wanted to increase my AVC payments.
Did a online chat, spoke to Sandra, who was very friendly and competent.
Didn't take very long at all,easy.
Highly recommend My Money Mattters
13 de agosto de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Change to AVC
I tried to increase my AVC but there has been a change to the website which makes this a lot harder than it should be. I spoke to customer services who made the necessary changes
12 de agosto de 2026
Resposta da my money matters.
Thank you for providing us with this feedback regarding the changes that we have made. I will contact you directly in the hopes that we can receive some more detailed feedback. We are always striving to improve our services and hope that we can learn from your experience!
I have been updating my account using…
I have been updating my account using the website and asking for amendments.
The online chat with a real person was great and all sorted in minutes.
I’m very happy and all done with no stress.
Brilliant
12 de agosto de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Sandra understood exactly what I wanted…
Sandra understood exactly what I wanted and helped me to achieve it
12 de agosto de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Thank You
A very helpful adviser called Katie answered my questions and promptly sent me an email with the links I asked for.
12 de agosto de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer support
Great customer support. Nirin was swiftly available via telephone, friendly and very helpful
12 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Resposta da my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Query was answered quickly
Query was answered quickly, agent had good knowledge & talked me through options.
11 de agosto de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My Money Matters are magnifcent
I have only ever had positive and professional service from MMM. They are friendly and very accommodating. Easiest 5 Stars ever!
11 de agosto de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Issue fully received
The advisor was really polite and very helpful. She fully answered all of my questions, and some i didn't even ask.
11 de agosto de 2026
Resposta da my money matters.
Hello Sharon,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient Client support
Quick and clear response to my query handled by Kelsey today. Very grateful for help provided.
11 de agosto de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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