I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver mais
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informações de contato
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
596 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A very helpful agent!
The agent I spoke to, clearly explained how an AVC account, in addition to my pension, could maximise my retirement income.
I was happy with her calmness and patience, in not rushing through the questions I asked.
In conclusion, it was a nice experience!
18 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
easy to use and lady was helpfull
21 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful
Really helpful, I’ve learned a lot in the 45 minute sessions.
21 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
They answered all my questions clearly…
They answered all my questions clearly and sent me an email to confirm everything discussed.
21 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
A speedy response time which answered…
A speedy response time which answered my question.
18 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Telephone support was helpful
Telephone support was helpful, friendly and encouraging.
16 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very professional and Reassuring.
The Staff (Katie)was very clear and very detailed in all her communication which helped me to clear my doubts and initial confusion.
I was very reassured after the telephone call, thanks to her calm and very professional support and update.
18 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very informative webinars
Very informative webinars, clearly presented. I've also signed up to a free 1-1 session to better understand my expected pension based retiring early.
18 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Useful content
18 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The person on the call was very polite…
The person on the call was very polite and encouraged me to ask questions this helped to make sure the discussion was very fruitful for me
18 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Quick and accurate advice followed by…
Quick and accurate advice followed by updating requirements
17 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
My Money Maters User Experience
The person I spoke to was very open and honest in what they could help me with and what they couldn't. Very professional and polite
18 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Clear slides
Clear slides , pace
My Chat function was turned off, unsure why
17 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Great session 😊
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on board with.
17 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Joined a Money Matters webinar today
Joined a Money Matters webinar today. Pensions can be very confusing but the session was really informative and interesting and gave me a bit of confidence to put a bit of time into planning for my retirement.
17 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
I found it insightful
17 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
The whole process of requesting…
The whole process of requesting information and receiving that information was quick and easy. Sandra was polite and professional and made me feel at ease. I requested further information that was sent promptly by email . In all a great service .
17 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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