I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver mais
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informações de contato
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
597 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Katie was so helpful and I managed to…
Katie was so helpful and I managed to get the changes i wanted arranged quickly and efficiently
10 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Speedy resolution to my query with no…
Speedy resolution to my query with no fuss! Perfect!
11 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
AVC Enquiry
I got answers to the questions I asked but I was still left unsure of the financial implications.
11 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback! You are welcome to book in for a free 1-1 consultation with one of our financial education coaches who will be happy to discuss any questions you still have!
Excellent customer service and quick…
Excellent customer service and quick responses
11 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie understood my reason for the…
Katie understood my reason for the request, updated the information and confirmed it straightaway
10 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The customer services person was very…
The customer services person was very helpful and got the gist very quickly on what I was asking and what help I needed.
10 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Swift reply to query and relevant…
Swift reply to query and relevant information given
9 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great responsive service
Spoke to Nirin who was immediately able to provide me with the advice that I needed and provided great reassurance on the process.
8 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Sandra was really helpful
Sandra was really helpful, efficient and friendly :-)
10 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Great customer service
I contacted My Money Matters about getting set up for SCAVCs on my account. Katie was very fast and helpful in resolving my queries. Thanks Katie!
10 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Increasing my AVC
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over and updated the records. I received an email this morning advising the update had been approved.
8 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
assistant was really polite and…
assistant was really polite and friendly, listened and adjusted exactly what was asked.
9 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very swift and professional service
Very swift and professional service, within two minutes my query had been resolved satisfactorily.
9 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Problem swiftly dealt with
Katie was very helpful and knew exactly where I'd gone wrong with my application. She sorted the problem quickly and efficiently.
8 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer Services call
Customer Services call - they were Knowledgeable, listened to what I needed and gave clear and helpful advice.
8 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very good and helpful service
7 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service
Katie listened to my issue and was able to sort it out straight away. Brilliant and friendly service!
7 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful
Helpful, jargon free responses provided to questions I needed further clarification on.
7 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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