I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver mais
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... Ver mais
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informações de contato
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
606 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
assistant was really polite and…
assistant was really polite and friendly, listened and adjusted exactly what was asked.
9 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very swift and professional service
Very swift and professional service, within two minutes my query had been resolved satisfactorily.
9 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Problem swiftly dealt with
Katie was very helpful and knew exactly where I'd gone wrong with my application. She sorted the problem quickly and efficiently.
8 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer Services call
Customer Services call - they were Knowledgeable, listened to what I needed and gave clear and helpful advice.
8 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very good and helpful service
7 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service
Katie listened to my issue and was able to sort it out straight away. Brilliant and friendly service!
7 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful
Helpful, jargon free responses provided to questions I needed further clarification on.
7 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Customer Service
Having tried to use the online chat which wasn't answered, I called instead. Spoke to a lady who was extremely helpful and resolved my issue straight away. Great customer service and shows that sometimes a human is better than a machine!
28 de agosto de 2026
Resposta da my money matters.
Hi Nicola,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Explained really well
Explained really well. Was able to follow
4 de setembro de 2026
Avaliação não solicitada
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Kelsey was very friendly professional…
Kelsey was very friendly professional and helpful
Thank you
4 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really impressed…
I am really impressed with this service. Only recently joined but I’ve been extremely pleased with the service to date and anticipate that they are going to be a genuine help in my retirement planning from the service that is on offer. Kate helped me today and she was great too.
3 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good customer experience
Katie, from MMM customer services, was cheerful, warm and friendly and clearly explained how to use the portal and how to calculate the actual cost of the AVC uplift
3 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Member of staff was very helpful
Member of staff was very helpful. Was on hold for a few minutes before I could speak to anybody.
3 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very quick
Very quick, professional service and took the time to make sure I understood the information provided. Great service!
3 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service provided by…
Great customer service provided by Nirin, who listened to my query and guided me with efficiency on what to do next. Booked me in for a free My Money Matters 1 to 1 pension review appt
3 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Sandra was able to resolve my issue…
Sandra was able to resolve my issue quickly and effectively - thank you Sandra!
3 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My experience speaking to Nirin today…
My experience speaking to Nirin today was fantastic. He was very knowledgeable and extremely patient especially that I have little to no understanding of money matters. A definite asset to your team
2 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Helpful
Kelsey was extremely helpful, knowledgeable and supportive. Helping to resolve my query and make the amendments that I required. I called the support team as I did not find the amendment screen straight forward to use.
2 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
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