MyNextBike Avaliações 

Resposta da MyNextBike

14 de out. de 2026

Thank you, Andrew! Really appreciate the five stars and your support. We're glad you've had a good experience with MyNextBike, and we hope to see you again soon! 🚴

Resposta da MyNextBike

14 de out. de 2026

What a lovely review, Ben! Thank you so much. Harry will be over the moon to hear that he helped give you the confidence to go ahead with your purchase. Buying a bike online can feel like a big decision, especially for the first time, so we're really pleased we could make you feel comfortable throughout the process. Even better to hear the bike has arrived and you're loving it! Enjoy the rides, and we look forward to seeing you again. 🚴

Resposta da MyNextBike

14 de out. de 2026

Thanks so much, Jonathan! What a lovely thing to say. We'll make sure Harry sees this, although we might have to stop his head getting too big with all these compliments! 😂 We're genuinely passionate about cycling and helping people find the right bike, so it's brilliant to know that enthusiasm comes across. Really appreciate your support!

Resposta da MyNextBike

14 de out. de 2026

Thank you, Tris! Really pleased to hear that our support team was able to help with your payment, especially given your family circumstances. We always try to be flexible where we reasonably can.

You also raise a good point about the messaging system. Once a transaction progresses, communication can become less straightforward, and we understand why you'd want reassurance that the buyer is happy with their purchase.

It's useful feedback and something we'll take into account as we continue improving the platform.

Thanks again for your patience and for trusting us with your sale. We hope everything is going well for you and your family!

Resposta da MyNextBike

14 de out. de 2026

Hi Kan,

We're sorry you've had two accepted offers that didn't result in completed purchases. We completely understand how frustrating that must be, especially when you've taken the time to negotiate with potential buyers.

One important distinction we'd like to clarify is that accepting an offer doesn't automatically complete a sale or take payment. The buyer still needs to proceed through checkout and pay before the transaction is confirmed.

We recognise, however, that buyers failing to follow through after making offers is frustrating for sellers, and improving this part of the marketplace is something we're keen to address.

Our messaging safeguards are designed to protect customers from scams and transactions being taken outside the platform, but we also understand the importance of making communication straightforward.

We're always looking at ways to improve offer notifications, buyer follow-through and the overall selling experience.

Thanks for the honest feedback, Kan. We're sorry those offers didn't turn into successful sales, and we hope we'll have another opportunity to help you find a committed buyer.

Resposta da MyNextBike

14 de out. de 2026

Thank you for taking the time to share your experience. We're pleased your bike arrived safely, but we're sorry our communication left you feeling uncertain throughout the process.

We completely understand how important reassurance is when purchasing a bike online, especially when using a marketplace for the first time. We've recently introduced a new customer support system to improve response times and make it easier for customers to get the updates they need.

Regarding your FCA concerns, we'd be happy to clarify our business operations and how payments and Buyer Protection work. We appreciate that trust is incredibly important, and we never want customers to feel unsure about who they're dealing with.

We're glad your bike arrived, but we recognise that the experience should have been better along the way. Thank you for the honest feedback, and we hope to have the opportunity to earn your full confidence in the future!

Resposta da MyNextBike

14 de out. de 2026

Thank you for such a detailed and constructive review, Jack! We genuinely appreciate you taking the time to share both the positives and the areas where you feel we can improve.

Julie and Matt will be delighted to hear your kind words, and we're really pleased they were able to help bring your payment forward after receiving your proof of ownership.

You've raised some excellent points about requesting ownership documentation and bank details earlier in the process, improving collection scheduling and making communication between buyers and sellers easier.

Our longer first-sale payment timeframe is an important part of protecting the marketplace against fraud, but we completely agree that the process surrounding it should be as clear and straightforward as possible.

We're continuously developing MyNextBike, and feedback like yours is invaluable because it comes from people actually using the service.

Thank you again for recommending us despite those areas for improvement. We look forward to welcoming you back and hopefully earning that fifth star next time! 🚴

Resposta da MyNextBike

14 de out. de 2026

Thank you for such a thoughtful review, Bill! We're really pleased you enjoyed the selling experience. Making offers, understanding exactly what you'll receive and arranging collection should all be as straightforward as possible. We also appreciate you recognising the importance of our payment and verification processes, which help us maintain a safe marketplace for everyone. Thanks again for recommending us, it genuinely means a lot to the team!

Resposta da MyNextBike

14 de out. de 2026

Hi Phil,

We're really sorry to hear that your sale fell through following difficulties with the payment process.

We completely understand your frustration, particularly after you'd already accepted an offer and reasonably expected the transaction to progress.

Making the checkout process straightforward and reliable is incredibly important to us, and we're sorry that wasn't your experience.

We'd like to investigate exactly what happened with the payment process on your sale, as technical issues affecting completed purchases are something we take seriously.

We're also sorry you've subsequently had to reduce your asking price without securing another buyer. We appreciate how disappointing that must be.

If you're happy to get in touch with us at support@mynextbike.co.uk and reference order #8694, we'd welcome the opportunity to investigate the issue and see what we can do to help you secure another sale.

Thanks for giving MyNextBike a try, Phil. We're sorry we didn't deliver the experience you expected, and we appreciate you bringing this to our attention.

Resposta da MyNextBike

2 de out. de 2026

Thanks for raising this, and I’m sorry the refund has taken longer than expected.

We did let you know very quickly once the seller confirmed the bike was no longer available, and the refund itself has been processed. What I’ve now done is escalate this to a director so we can look into why it has taken longer than usual to reach you and make sure you get a clear update.

Most refunds are completed without issue, so I completely understand why this has been frustrating, especially when it has stopped you from looking at another bike in the meantime.

A director will be in touch with you directly to get this resolved properly, and I hope we can put this right for you.

All the best, Harry (Customer Service Team Leader)

Resposta da MyNextBike

14 de out. de 2026

Thank you, Ricky! Selling your bike within 12 hours is fantastic, and we're delighted the collection and delivery went so smoothly!

We completely understand your initial nerves about the first-sale payment timeframe, particularly with a bike of that value. Those additional checks are there to protect the marketplace against fraudulent transactions, but we know that trust needs to be earned, especially when someone is using us for the first time.

We're really pleased we could review your proof of purchase, bring your payment forward and get everything completed within the revised timeframe.

Your comments about making seller protection and payment security clearer on the website are especially valuable. We want sellers to feel confident from the moment they list their bike, not just once they've received their payment.

Thanks again for trusting MyNextBike and for your constructive feedback. Hopefully we'll earn that fifth star on your next sale! 😊

Resposta da MyNextBike

14 de out. de 2026

Thank you so much! Julie and Matt will be absolutely delighted to read this. They put a huge amount of effort into making sure everything runs smoothly behind the scenes, so it's lovely to see their hard work recognised. We're really glad you had such a positive selling experience, and we'd love to welcome you back in the future! 😊

Resposta da MyNextBike

14 de out. de 2026

Thank you, Andrew! We're really pleased Matt was able to step in and get everything resolved to your satisfaction.

Things don't always go perfectly, but how we respond when something needs sorting is incredibly important to us. It's lovely to hear that the resolution and payment were handled promptly.

We really appreciate you giving us the opportunity to put things right and taking the time to share your experience. Thanks again!

Resposta da MyNextBike

14 de out. de 2026

Thank you, Hugh! Five stars and such kind words, what more could we ask for! We're really pleased you had a great experience and appreciate you taking the time to support us. Happy cycling! 🚴

Resposta da MyNextBike

14 de out. de 2026

Thank you for sharing your experience, Liam. We're pleased the collection went smoothly, but we're sorry the remainder of the process didn't meet your expectations.

We'd like to clarify a couple of points, particularly around the inspection and repair recommendations.

Our Verify & Service inspections are carried out by an independent third-party workshop, not MyNextBike. We don't profit from the repairs they recommend, and their role is to independently assess the bicycle's condition before it reaches the buyer. Any recommended work is presented for consideration rather than automatically carried out, and we appreciate that sellers may not always agree with every recommendation.

Regarding payment, our first-sale timeframe is up to 30 days from confirmed delivery, rather than the original sale date. This is an important distinction, as the additional checks help protect buyers and sellers against fraud.

That said, we completely understand your frustration with the overall length of the process, particularly when you were having to chase updates. Communication should be proactive, and we're working hard to improve this.

We genuinely appreciate you choosing MyNextBike and taking the time to provide feedback. We hope that, despite the frustration, you'll consider giving us another opportunity to provide the experience we aim for.

Resposta da MyNextBike

14 de out. de 2026

Thanks so much, Colin! It's fantastic to hear your bike sold so smoothly, especially with a buyer willing to travel 46 miles to collect it! That's exactly why we built MyNextBike, to connect cyclists across the country who might never otherwise find each other. We also really appreciate your understanding of our payment process and your kind words about the team. Thank you for recommending us, and we hope to help with your next sale!

Resposta da MyNextBike

14 de out. de 2026

Thank you for your feedback, Andy. We're sorry to hear you found the experience frustrating.

We've built MyNextBike to provide a dedicated marketplace for cyclists, bringing together buyers and sellers across the UK while taking care of secure payments, Buyer Protection, customer support and collection and delivery arrangements.

Our commission helps fund these services, and we always aim to make the value of that service worthwhile. We appreciate that our fees and payment timeframes won't suit everyone, but we do explain them before sellers commit to a transaction.

We also recognise that the platform needs to be straightforward to use and that communication should be prompt. We've recently introduced a new customer support system to help improve response times and make the overall experience smoother.

We're a growing marketplace, and feedback like yours helps us identify where we need to do better.

Thanks again for giving MyNextBike a try. We're sorry we didn't earn a higher rating this time, but we'll keep working to improve the experience for our cycling community.

Resposta da MyNextBike

14 de out. de 2026

Thank you so much, Peter! We're delighted to hear you found the selling process straightforward and that the collection service was fantastic.

We completely understand that waiting for payment isn't ideal, and we really appreciate you recognising that our payment terms are explained upfront and that your payment arrived on the date promised.

The longer timeframe for first-time sellers helps us carry out important security checks and keep the marketplace safe for everyone, although we're always looking at ways to make the experience better.

Thanks again for your trust and support. We'd love to welcome you back for another sale, where the payment timeframe is shorter too! 🚴

Resposta da MyNextBike

14 de out. de 2026

Thank you for this fantastic review, Philip! It genuinely means a lot to us, particularly because it highlights something we're incredibly passionate about: making sure Buyer Protection actually works when customers need it. You're absolutely right that buying a used bike shouldn't mean expecting perfection, but it should mean receiving what was advertised. We're really pleased we could investigate the concerns fairly, work with the seller and arrange a partial refund that resolved the situation. Reviews like yours help other cyclists feel confident using the marketplace, and we can't thank you enough for sharing your experience!