My Oralux Avaliações 

Resposta da My Oralux

Há 19 horas

Thank you so much for taking the time to share this! It's great to hear it's comfortable in your mouth and easy to clean, and that the session time feels manageable too. Just a quick reminder for ongoing care: rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) after each use, then let it air dry completely before storing. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 19 horas

Thank you so much for taking the time to share this! It's wonderful to hear Carlos responded quickly and courteously with exactly the information you needed to get started. We'll be sure to pass along your thanks to him. Just a quick reminder as you begin your routine: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 19 horas

Thank you so much for sharing this feedback! It's great to hear the item matched the description and arrived promptly. Just to clarify: the GumRevive Gel is completely optional, the device works well entirely on its own, so it's not required for effectiveness. If you'd like to explore getting the gel, please feel free to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help you look into your options. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Resposta da My Oralux

Há 19 horas

Thank you so much for sharing this feedback! We understand the wait was longer than expected, and we appreciate your patience through that. Just to clarify about the gel: it's actually completely optional, the device works well entirely on its own, so you haven't missed out on effectiveness by not having it. We understand the wish to have known that before purchasing, and we'll be sure to pass this feedback along to our team for consideration. If you'd like to explore getting the gel, please feel free to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Atualizado há 2 dias

Thank you so much for taking the time to share this! It's wonderful to hear everyone who assisted you was professional, quick to respond, and genuinely attentive to your needs while resolving the issue, that kind of consistent care across the whole team is exactly what we strive for. Just a quick tip for your ongoing routine: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time, and rinsing the mouthpiece with lukewarm water after each use will help keep it in great shape. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this and for the wonderful 5-star rating! We truly appreciate you taking a moment to leave your feedback. If you have any questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this! It's wonderful to hear your gums are healthier, that kind of progress is exactly what we hope everyone experiences. Staying consistent with your sessions tends to help support that continued improvement even further over time. Just a quick tip: after each session, be sure to rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) and let it air dry completely before storing, that'll help keep it in great condition for the long run. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this! Just to clarify about the wall plug: it's not included with the device, but since it uses a standard USB-C cable, any USB-C wall adapter you already have, like from a phone charger, will work perfectly fine. As for tracking gum changes, it can sometimes take a few weeks of consistent daily use before visible improvement becomes noticeable, so we'd encourage sticking with your routine and giving it a bit more time. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this! It's great to hear the buying experience was smooth with fast shipping, and that our support team was able to clear up the confusion about the device turning on after a full charge. Just for reference going forward: holding the power button for about 1.5 seconds is what activates it once it's charged. We're so glad you're very happy with the product overall, and if you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this! It's wonderful to hear our team's approach left such a strong impression on you, letting you keep the reimbursement even after finding the charger later speaks to how much we value doing right by our customers. Just a helpful note for the future: the charger and manual are actually tucked underneath the plastic tray where the device sits in the box, so that's a great spot to check first if anything seems missing down the road. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this! It's great to hear customer service was so helpful, and that the device is working well so far. As you continue with regular use, time and consistency will really be key in revealing the full results. Just a quick tip: if you'd like to enhance the results even further, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for taking the time to share this! It's great to hear our team responded quickly to ease your concerns while the shipment seemed stalled, and that it ended up arriving safely just two days later. We really appreciate you being open to checking back in with us in 30 days to share how things are progressing. Just a quick reminder as you continue: sessions run for about 12 minutes and shut off automatically, so you can simply relax and let it do its work each time. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for sharing this feedback, and we sincerely apologize for the inconvenience this has caused. We've already reached out to you by email with the full usage instructions and everything you need to know, so please check there for the complete details. In the meantime, here's a quick summary: after each use, rinse the mouthpiece under lukewarm water (never hot) and wipe it with a soft cloth and a little mild soap, avoiding toothpaste since it can scratch the surface, then let it air dry completely before storing. If you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 2 dias

Thank you so much for sharing this feedback! We've already sent the manual over to you by email, so please check there, but in case you haven't seen it yet, here's a quick rundown: hold the power button for about 1.5 seconds to turn it on, and each session runs for 12 minutes before shutting off automatically, so you can simply relax and let it do its work. For cleaning, rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone) after each use, wipe it with a soft cloth and a little mild soap (avoiding toothpaste, which can scratch the surface), then let it air dry completely before storing. It's great to hear you're staying consistent with daily use, that's exactly what will give you the best chance of seeing results as time goes on. If you have any other questions, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 3 dias

Thank you so much for taking the time to share this! It's wonderful to hear Carlos stepped in to help resolve the charging connector issue after those first five uses, and that having his support brought you such relief. We'll be sure to pass along your thanks to him. Just a helpful note for the future: the charger connects to any standard USB-C port, so a phone charger, laptop, or USB-C wall adapter will all work just fine if you ever need a backup option. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team

Resposta da My Oralux

Há 3 dias

Thank you so much for taking the time to share this! It really means a lot to hear that after considering more costly options and working around your gag reflex, Oralux has been such a fitting alternative, with your teeth feeling tighter, less pain and bleeding, and even looking better overall, all at a cost that feels manageable. Staying consistent with your sessions from here tends to help build on progress like this even further over time. Just a quick tip: if you'd like to enhance the results even more, pairing your sessions with the GumRevive Gel is a great optional step to consider. If you have any other questions about the product, please don't hesitate to reach out to us, we'll be happy to help.

Oralux Support Team