My Pamper Party Avaliações 

60
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Therapists were great and made everyone feel relaxed and pampered. Kaya kept in touch from the booking until a few days before the event. Our hen party were all very impressed and loved the treatments... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service from start to finish! The team were so professional and friendly, delivering everything from massages to reflexology and Indian head massages for a party of 20 hens. They created a cal... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

My daughter and her friends really enjoyed the nails and facial, and the therapist was very friendly. Like the personalised party bags but could do with more girly stuff rather than sweets, the girl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our charity, Sebastian's Action Trust, booked a pamper session for some of our bereaved mum's as pert of a pamper sleepover at our respite centre. The ladies who arrived were fantastic and underst... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Organização de Eventos e Cerimonial
  2. Day Spa
  3. Spa

Escrito pela empresa

My Pamper Party are an established spa party planning business that was launched in 2004. We bring the mobile spa experience on a nationwide scale to the venue of your choice for special occasions such as hen parties, baby showers, birthdays or even corporate wellbeing days. Your party co-ordinator will organise your party from start to finish and we can even offer spa robes and spa bags. We are fully insured, reliable and very experienced!


Informações de contato

Infirmação importante

4,7

Excelente

O TrustScore é 4.5 de um total de 5

60 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(60)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My mum booked a spa session for myself…

My mum booked a spa session for myself and 8 others for my 40th birthday in London. I had reflexology and a facial and it was pure bliss. The therapist Susan was fantastic. The booking process was easy for my mum who sometimes struggles with these things. And our party coordinator couldn’t do enough to accommodate us.

23 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you Stacey. So glad we could help your Mum make your day so special :)

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant business

Absolutely brilliant business! Our therapist was exceptional and was so patient with 5 eight year olds and made my daughter feel so special on her birthday. We also ordered the Kimonos and gift bags which were an absolute hit!
It was a pleasure dealing with such a competent business!

22 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hi Sian,

Thank you for such a lovely review! We are so happy that the girls all had an amazing time. Lucy

Avaliado com 5 de um total de 5 estrelas

My husband booked me a pamper session…

My husband booked me a pamper session for my 30th birthday, we had a great experience and would highly recommend!
Thank you so much for making my day special.

7 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Good morning Nicky. I am so glad you enjoyed your birthday surprise . Happy belated Birthday!

Avaliado com 5 de um total de 5 estrelas

Great added extra to our weekend

Had a girls weekend in Leeds and booked my pamper party as a treat. Therapist was brilliant, listening to our individual needs. Customer service was great too, especially when faced with some last minute venue changes. Very accommodating. Thank you!

1 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

We are so glad we could help and you all enjoyed your pampering session - what a beautiful venue! Will pass your thanks onto Jo. Best Wishes, Lucy

Avaliado com 1 de um total de 5 estrelas

Wouldnt recommend

Wouldnt recommend. Was booked for 7 adults 2 children. Booked massages and alternates for kids. She emailed me to let me know. They cancelled on me day before due to sickness and had no back up in place. Totaly unacceptable.

1 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hi, We are very sorry once again that our therapist was sick. We rarely have to cancel parties so I am sincerely sorry we had to cancel and refund your event so last minute.

Best Wishes

Avaliado com 1 de um total de 5 estrelas

Very disappointed

Booked for my sister hen party and were left disappointed. Party of twelve booked for 40 minute treatments each.
We were supposed to have two therapists and one did not arrive and her phone was turned off. The therapist who did arrive was already filling in for another who had gone sick and was only able to work until a set time as she had another party to go to. I tried to call the party planner who also did not answer but responded via text only. Initially she was only willing to refund people who had not had treatments which I explained was not good enough as my party had been completely ruined and eventually she agreed to a full refund which was received. Although she communicated with me via text, she did not offer any alternative (other than a refund) explaining it was too late to find another therapist when I asked if this was possible. She did apologise and stated this had never happened before. As much as I appreciate this is probably true I feel that no back up plan in this event is terribly poor management.

I would however like to praise Nicky (the therapist who did turn up!) she was amazing and worked with me to try and get as many of my group a treatment as possible. She suggested cutting our original 40 minute treatment to 20 minutes each so she could fit in as many as she had time for which meant that most of my group got something. This was nothing to do with the party planner herself. Nicky also stayed half an hour later than she was meant to to do this. Nine of my party received a 20 minute treatment leaving three who did not. The treatments she provided were lovely. If only we could have had our full time each. If I could, I would give her personally 5 stars. Such a lovely lady and so helpful given the situation she had been left in. Thank you Nicky, you’re a star.

Sadly this experience ruined the atmosphere of my sisters hen do and she was left disappointed which isn’t what any maid of honour wants for her bride!
I would not recommend this company

1 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hi Holly

Thank you for your review. As I have already said to you and all your friends on every public domain where you have written the same thing, I am very sorry for your experience on Saturday. In nearly 18 years we have never had a party where the therapist has not turned up and I can assure you that she has been taken off our books. I do not wish to get in a public debate but I did not receive any phone calls and it was me who contacted you first to see if the therapist had arrived. My phone was kept clear so I could continue to call her to see if she was okay whilst also ringing around to find a replacement. Due to the time frame this was not possible so I actioned a full refund right away which you received at lunch time and confirmed - 2 hours before you all started writing public reviews saying you hoped for a refund. The therapist that had arrived therefore gave you all over 3 hours of complimentary treatment. I am unsure why the therapist that was sick in the week comes into conversation as I covered her column and originally sent two therapists - it is not in our interest to inform you of this and cause any concern during the week.

I understand the frustration and upset this has caused but I trust we can move on now. I am however pleased to hear Nicky's massages were 5 star and you all enjoyed your free session.

Regards, Lucy

Avaliado com 1 de um total de 5 estrelas

Booked two therapists as a relaxing…

Booked two therapists as a relaxing treat for a group of girls and had horrendous issues. One therapist did not turn up at all and one phoned in sick. Left with a group of very unhappy ladies who have travelled a long way for a relaxing weekend away. Day totally ruined and had to spend so much time trying to contact the company. Let’s hope we get a refund….

1 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hi Lucy

Thank you for your review. Once again we are very sorry for Saturday. The therapist that was off sick is not relevant as they were replaced in the week with the therapist that arrived and gave you all a complimentary session due to one of our therapist's not arriving. I suggest you consult with the host as the full refund was received and confirmed 2 hours before this review was posted. In terms of contacting the company, I was in regular contact from the start time of the party.

I can only apologise again and trust this is the end of the matter.

Regards, Lucy

Avaliado com 1 de um total de 5 estrelas

Bad service - be warned

At a hen party and a therapist did not turn up and the one that came could not stay for the allotted time because she was a fill-in therapist who had to leave early for another party (this lady was lovely by the way - not her fault at all). This would have resulted in over half of our hen party not receiving treatments which they had paid for. The host made suggestions about sending a replacement and was told it’s too late.The therapist we had suggested cutting the treatment time in half so more people could receive a treatment. This suggestion did not come from higher up and the host was left organising who could get what and when rather than enjoying her day too. Three people did not receive any treatment at all. We received a refund only after the host pushed how upset the hen was. It was not about the money for any of us. The experience was upsetting, unacceptable and ruined our day.

1 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hi Rie

Thank you for your review. Once again, we are very sorry for the therapist not arriving on Saturday. Sometimes things happen out of our control and I am very sorry it happened to your hen party. I trust you all enjoyed your free pamper session with Nicky.

Kind Regards

Lucy

Avaliado com 1 de um total de 5 estrelas

If I could score 0 out of 5 stars I…

If I could score 0 out of 5 stars I would! Avoid using them. Were due to have two therapists attend a Hen party. One therapist called in sick so were told another would come but could only do reduced hours. On the day, only the lady filling in showed up. More than half the hen party missed out on treatments and ruined our whole day as this was all we had planned. Customer service from management is below par, didn’t even receive a phone call of apology and offered no alternative. Completely unacceptable service.

1 de julho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hello,

Once again we are extremely sorry for the therapist that had failed to turn up - this has never happened before and agree, totally unacceptable. Despite your claims, we were in constant communication with the host whilst trying to get hold of the therapist and find an alternative solution to solve the problem. As confirmed this morning, you have had a full refund which has already been received by the host and also the therapist that you had at the party has given everybody a complimentary massage today as a gesture of goodwill so you have had a free pamper party which was the best we could achieve in such difficult circumstances.

Avaliado com 5 de um total de 5 estrelas

70th birthday pamper party

Arranging the pamper party from start to finish was really easy. Lucy was very helpful in setting up the session and communication was excellent. Our therapist Debbie & Mandy were fabulous. Friendly, professional and they really made our pamper party very special.

24 de junho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you so much for the lovely review! I am so glad you all enjoyed the 70th birthday pamper! I will pass this on to the therapists, Lucy

Avaliado com 5 de um total de 5 estrelas

Hen Do Pampering

We used My Pamper Party for Hen do and we had 2 therapists come to our house. Magdelena and Emma were super and made us all feel at ease, and everyone enjoyed their treatments. I would highly recommend My Pamper Party to attend anyone's special occasion.
The only thing I would say is that the massage's were split between the 2 therapists and maybe the therapists should chat to each other, to make sure the massages were done the same way.

9 de junho de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you for your feedback Charlotte, we will take that on board. We are so happy that you all enjoyed your day!

Avaliado com 5 de um total de 5 estrelas

What a lovely stress free party my…

What a lovely stress free party my daughter and her friends really enjoyed there pamper afternoon I highly recommend my pamper party .

13 de maio de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you Karen! I am glad your daughter had a great day with Stephanie.

Lucy

Avaliado com 5 de um total de 5 estrelas

Great Experience

I recently had the pleasure of hosting a Pamper Massage Party for myself and five of my closest friends, and I must say, it was an absolutely fantastic experience. The pamper party company we chose exceeded all expectations, delivering a truly unforgettable evening of relaxation and rejuvenation.

Right from the start, the company showed great attention to detail. They were responsive and accommodating during the planning process, ensuring that all our needs and preferences were taken into account. On the day of the event, they arrived promptly, setting a positive tone for the rest of the morning.

The masseuses they sent were an absolute delight. Not only were they skilled and knowledgeable in their craft, but they also exuded warmth and kindness. They took the time to understand each of our individual preferences and adjusted their techniques accordingly, ensuring that we all received a personalized and enjoyable massage experience.

The environment they created for our party was truly top-notch. They transformed the space into a tranquil oasis, complete with soothing music and comfortable massage tables. It felt like we were in a high-end spa, and we immediately felt a sense of calm and serenity wash over us.

One aspect that stood out to me was the quality of the oils they used. The scents were divine, and they had a range of options to choose from, catering to different preferences. The oils were of excellent quality, providing a luxurious and aromatic experience during our massages.

Throughout the entire party, the masseuses remained attentive and focused on our well-being. They checked in regularly to ensure that the pressure and technique were to our liking, and they were always willing to make adjustments to ensure our comfort. Their professionalism and dedication to creating a truly relaxing atmosphere were truly commendable.

Overall, I cannot recommend this pamper party company enough. From their attentive customer service to the skillful and friendly masseuses, they exceeded all expectations. If you're looking to host a memorable and indulgent experience for yourself and your friends, I highly recommend giving them a call. They will undoubtedly create a pamper party that will leave you feeling relaxed, rejuvenated, and utterly pampered.

7 de maio de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you for such a wonderful review! It makes us so happy to hear you enjoyed it so much and everyone was very relaxed!
Lucy

Avaliado com 5 de um total de 5 estrelas

Great for teenage birthday parties!

My Pamper Party made it really easy to book treatments for my daughter's 13th birthday party. The girls enjoyed having their nails done and the therapist was experienced, with a good selection of nail varnishes. The cost was reasonable and for a small charge I had the option to add personalised spa theme favour bags.

29 de abril de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

HI Sandeep, thank you for such lovely feedback. We are so pleased to hear your daughter and her friends had a great time with Melissa!

My Pamper Party

Avaliado com 5 de um total de 5 estrelas

Great company

Booking was super easy and we were able to have a range of treatments for an excellent price. Our therapist was lovely and everyone at the hen party enjoyed their treatment. Thank you

23 de abril de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you Sophie! Glad you had such a wonderful day with Vicky and the hens enjoyed it.

Avaliado com 5 de um total de 5 estrelas

Lovely experience of a children's…

Lovely experience of a children's pamper party. Easy to book, great communication and would recommend to anyone looking for a pamper party experience. Thnak you again

8 de abril de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Hi Alix, thank you so much! We are so pleased to hear that your daughter enjoyed her birthday experience with Emma

My Pamper Party

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Lucy was lovely and managed to accommodate a last minute booking for my daughter's birthday. The girls loved the pampering session (facial and manicure). Selina the therapist was professional throughout and really made the experience special. I would definitely recommend. 😊

18 de março de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you for taking the time to share your experience! We are so glad she had a wonderful day and we could help you so last minute. We will pass this on to Selina.

Many thanks, My Pamper Party

Avaliado com 1 de um total de 5 estrelas

Order of personalised spa slippers…

Order of personalised spa slippers didn’t process due to a “technical hitch” unable to contact via phone or online chat. Did receive a response via email but still no refund!!

18 de março de 2023
logotipo da My Pamper Party

Resposta da My Pamper Party

Thank you for this message. As stated in the email reply, which is also the online chat, the refund would be processed due to a technical problem our end as sadly the order failed to get processed. We have unfortunately not received any voicemails from you.
The refund has been processed and as you paid by card it takes upto 5 working days to hit your account. This could of been verified via email not a public review but your last email was sent over the weekend when we were closed and emails do not get returned - our opening hours are on the website. I trust the refund will be with you soon and this will give closure on the matter. Many thanks, My Pamper Party.

Avaliado com 5 de um total de 5 estrelas

Kate

The beauty therapist (Maria) I had at my hen party was such a great addition. She was extremely friendly, and nothing was too much trouble. One of my flower girls smudged her nail varnish within a few minutes of having them done, and Maria was more than happy to re-do them, which made one little girl very happy! Everyone that had treatments at my party thoroughly loved the experience, and I definitely recommended the foot and hand massage. Thank you, Maria, for making my hen do so enjoyable 🙂

25 de março de 2023
Avaliação não solicitada
logotipo da My Pamper Party

Resposta da My Pamper Party

Thanks so much for the lovely review Kate, We are glad you enjoyed your pamper hen party!

Thank you and congratulations!

My Pamper Party

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